BMW of Freehold

GREAT EXPERIENCE 5 stars John Bell and Dori Dado make my experience great dealing with them was a pleasure I will continue to buy cars with them !!! this is my 4th c 5 stars John Bell and Dori Dado make my experience great dealing with them was a pleasure I will continue to buy cars with them !!! this is my 4th car with them thanks again CB More

Amazing customer service Organization and people skills are key and Freehold BMW has that. They have serviced my 750i many of times. They are great when I comes to listening Organization and people skills are key and Freehold BMW has that. They have serviced my 750i many of times. They are great when I comes to listening to the customer and having everything in line. My service adviser takes pride in what he does and assures me that my car is in good hands. I am convinced that BMW Freehold is the best of the best. I have serviced my car in 5 different dealers and trust me they are all different. Allen Gin has been amazing, credit to him for his outstanding Customer Service. And credit to the technicians at BMW Freehold, they pay attention to detail and always resove my issues! More

Great BMW service department and had a great experience Recently brought my car in for routine service and was more than pleased with the service I had received. As soon as I walked in, I was asked by two s Recently brought my car in for routine service and was more than pleased with the service I had received. As soon as I walked in, I was asked by two service advisors if I were being helped. They are respectful attentive and very customer service oriented. My service advisor Allen Gin has been the main reason I've continually returned to BMW of Freehold despite the dealership being farther than others and not having purchased my car there. He has always been respectful, explained the services to be performed in full length and always notified me as soon as my car was ready. I have had my car serviced by other BMW dealerships and I strongly recommend BMW of Freehold for vehicle services as theirs are unparalleled. Thank you again for the wonderful service. More

schedule oppointment So far I had to call and re schedule twice due to bad weather. I was able to reach again. Mr. Allen Chin in the service dept. who was very consern a So far I had to call and re schedule twice due to bad weather. I was able to reach again. Mr. Allen Chin in the service dept. who was very consern and understanding that safety came first for the client and It would not be a problem for reschudeling at anytime. Once I arrived Mr. Chin help me with finding the problem with my vehicle. And at pick up he was very detail Who worked and the quality. I was very satisfied with Mr. K, Peng work. More

Great experience. Honest pricing It was a pleasurable experience working with Monica B at BMW of Freehold. Monica was very honest and forthcoming with pricing and even took the time t It was a pleasurable experience working with Monica B at BMW of Freehold. Monica was very honest and forthcoming with pricing and even took the time to educate me on leasing. The pricing was very attractive and Monica answered every and all of my phone calls & emails. BMW of Freehold has gained a customer for life. It was truly the most stress free, enjoyable car buying process I've ever had. More

Excellent experience my third purchase My lease was coming to term in a couple of months and spoke with Sharon multiple times to come in and possibly upgrade to a new car. Finally made it My lease was coming to term in a couple of months and spoke with Sharon multiple times to come in and possibly upgrade to a new car. Finally made it in and another great experience. I would highly reccomend this dealership. Thanks All for a smooth and great experience. Steve C Farmingdale NJ More

First BMW When my wife's Acura lease was up we decided we wanted to take it up a notch in terms of the car she was going to drive. We had originally thought we When my wife's Acura lease was up we decided we wanted to take it up a notch in terms of the car she was going to drive. We had originally thought we were going to get a Mercedes CLA, or an Audi A4 but we ultimately decided on a BMW 320i X-Drive. We heard from family friends that BMW of Freehold gave a fair price with excellent service. We went the day before the Super Bowl to test drive a 320. We were greeted immediately by Sebastian who set us up with a test drive and began to discuss some initial pricing. We left shortly after without hassle or any last ditch sales pitch. After doing further market research we decided on what we wanted a price we had in mind. Sebastian reviewed all the options and features with us, and honored a price which was fair for us and also fair for the dealership. Sebastian made the process as painless as it could be. After we negotiated a price, we sat with Nowell to settle our financing options. Nowell had gotten us a better rate than BMW financial was promoting and helped us sign our final paperwork. We then began to discuss different products/services BMW. He had stated that Tire Insurance for the run flats as they cannot be repaired and only replaced. He did so in a way that made us felt about value, and did not push it on us, rather engaged us in a rather lengthy discussion about the product. We ultimately decided on the tire insurance but only after careful consideration. After signing the paperwork Nowell helped us with some pictures for our new BMW, and Sebastian gave us a refresher on all the features. Honestly, we couldn't be happier with the sales process and finance process. The dealership was reasonable. More

Waste of time This dealership is all about finding the perfect way to get more money out of the customers. They offered me far less the value of my car for the trad This dealership is all about finding the perfect way to get more money out of the customers. They offered me far less the value of my car for the trade in and tried to raise my down payment. When I asked what APRs they offered through the banks they disregarded my question and just showed me high monthly payments. I was truly disappointed. More

Great Service from Service Advisor Allen Gin, Service Advisor, is on top of his game; very good service; Kang Pang is a great engineer technician. Total customer satisfaction. Fantastic Allen Gin, Service Advisor, is on top of his game; very good service; Kang Pang is a great engineer technician. Total customer satisfaction. Fantastic quality. More