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BMW of Freehold
Freehold, NJ
2,273 Reviews
Welcome to BMW of Freehold
Welcome to the Lithia auto group., Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1946 to over 400 in 2024. Lithia auto groups success reflects our commitment to our mission statement: "Growth powered by people."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. Lithia employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
Lithia employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
Lithia builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All Lithia employees go through the group's culture, value and team building training. They are committed to aligning their actions with Lithia values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships worldwide you will feel that "Your satisfaction is our mission!"
Thanks for visiting our Lithia store.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,273 reviews
May 28, 2014
New 328Xi GT I have visited almost 5 BMW show room in try states but This is the best show room and best deals in tri-state.Thanks a lot Maria and Russel for your I have visited almost 5 BMW show room in try states but This is the best show room and best deals in tri-state.Thanks a lot Maria and Russel for your Great Service. More
by kotarameshbabu
Employees Worked With
Shouldice, Maria and Russ Gayetsky
May 28, 2014
overall experience and satisfaction There was no pressure only recommendation to allow my husband and I purchasing power. I was appreciative for the add-on recommendation for the tire wa There was no pressure only recommendation to allow my husband and I purchasing power. I was appreciative for the add-on recommendation for the tire warranty. A little costly, but when you purchase it seperate from your monthly payments it gives you greater satisfaction of knowing your covered even if you never submit a claim. The client advisor listened and found the best deal a win win deal for me as a customer and him as the salesman. They front desk customer service representative was in tuned and in gaging to the customers waiting. Satisfied and happy about the purchase and experience. Freehold BMW is awesome! More
by Sharlenea
Employees Worked With
russ gayetsky
May 28, 2014
Gratitude I would like to take this opportunity to express my gratitude towards Mr. Allen Gin and Kang for their upmost professionalism and dedication towards c I would like to take this opportunity to express my gratitude towards Mr. Allen Gin and Kang for their upmost professionalism and dedication towards cusomer service. Please note, Mr. Gin is the first service advisor that I have encountered that truly tries to validate my concerns about my 530XI. At the advice of Mr. Gin, he had made arrangements for Kang to take a test drive with me so that I can pinpoint my concern of the handling of my vehicle. Due to the test drive and going over my concerns and history of my auto, Kang was able to pinpoint and correct all necessary adjustments to my vehicle so that it would handle the way it should be. Please note, at the beginning when I was contemplating a new vehicle, it was either an Audi or BMW, due to my disappointment in my BMW, I was regretting my purchase and glad that my daughter did not listen to me when it was her time to purchase another new car. Because of Mr. Gin and Kang, they had restored my dedication as a consumer. More
by negi
Employees Worked With
Allen Gin
May 15, 2014
Good response by management We had a not so good experience with our initial service need but the service management team followed through with strong action, making this in the We had a not so good experience with our initial service need but the service management team followed through with strong action, making this in the end an OK experience. More
by APATNAIK
Employees Worked With
Asok Patnaik
April 19, 2014
Anthony and Matt Sales experience was incredibly painless, very enjoyable, treated like royalty. Sales Consultant Anthony was a joy, and Matt, F and I was great, Sales experience was incredibly painless, very enjoyable, treated like royalty. Sales Consultant Anthony was a joy, and Matt, F and I was great, thanks for the awesome experience!!!!!!!!!!!!!! More
by ssecho13
Employees Worked With
Anthony Cerillo
April 17, 2014
Excellent dealer This is the second car we purchased from Russ at Freehold BMW. He was honest, informative and a real gentlemen. He made us feel at home and treated m This is the second car we purchased from Russ at Freehold BMW. He was honest, informative and a real gentlemen. He made us feel at home and treated my wife and I with respect. Yes he was selling us a car but made the experience a friendly one instead of a being a high pressure salesman. We bought the car we wanted at a fair price. Russ made it happen. As a side note. I purchased 5 other cars from DCH Auto Group (owner of Freehold BMW) and leased 2 other cars in the past 15 years. They are a pleasure to do business with. Two thumbs up. Thanks Russ. More
by Markbmw
Employees Worked With
Russ
April 08, 2014
Excellent experience Very professional and knowledgeable people. Welcome environment. Speedy purchase process. Excellent experience. Fast paperwork process. Would recomm Very professional and knowledgeable people. Welcome environment. Speedy purchase process. Excellent experience. Fast paperwork process. Would recommend to anyone! Thank you! P.S. Product is unbeatable. More
by imarcha1
Employees Worked With
Russel Gayetsky
April 02, 2014
Great Experience Everyone at BMW of Freehold was a pleasure to work with. The process from the time I arrived went very smooth and I couldn't be happier with my new c Everyone at BMW of Freehold was a pleasure to work with. The process from the time I arrived went very smooth and I couldn't be happier with my new car!! More
by cali08840
Employees Worked With
Maria Shouldice, Eileen Morris, Michael Chang
March 30, 2014
Excellent From the moment we walked into BMW of Freehold, we were treated as if we were the most important people to have ever stepped foot in there. Our sales From the moment we walked into BMW of Freehold, we were treated as if we were the most important people to have ever stepped foot in there. Our salesman Richard henriquez had patience of a saint as we were unsure which car we were going to purchase. His knowledge of all 3 options was very impressive. We were not able to complete our transaction that day due to our lack of time available, We agreed to come back the following day, Richard even offered a wake up call. The following morning richard ,the manager John Mcbride as well as the finance manager Michael silva were prepared and waiting our arrival. It was amazing! I would recommend this team to all looking to purchase or lease a BMW More
by Parkerlyssa
Employees Worked With
Richard henriquez
March 19, 2014
I highly recommend this dealership. From start to finish they really went out of their way and provided great custom service. By far the best car dealership experience I have ever had! Thank you! they really went out of their way and provided great custom service. By far the best car dealership experience I have ever had! Thank you! More
by amit_S123
Employees Worked With
Rich Slafer and Matt Mongiello
