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BMW of Freehold

Freehold, NJ

4.9
2,277 Reviews
Welcome to BMW of Freehold Welcome to the Lithia auto group., Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1946 to over 400 in 2024. Lithia auto groups success reflects our commitment to our mission statement: "Growth powered by people." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. Lithia employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: Lithia employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: Lithia builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All Lithia employees go through the group's culture, value and team building training. They are committed to aligning their actions with Lithia values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships worldwide you will feel that "Your satisfaction is our mission!" Thanks for visiting our Lithia store.
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 2,277 reviews

April 08, 2014

Excellent experience Very professional and knowledgeable people. Welcome environment. Speedy purchase process. Excellent experience. Fast paperwork process. Would recomm More

by imarcha1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russel Gayetsky
Apr 10, 2014 -

BMW of Freehold responded

Thank you for your feedback and positive review. We appreciate you taking the time to let us know about your great experience. Thank you for choosing BMW of Freehold and also for your recommendation to others! We look forward to working with you in the future.

April 02, 2014

Great Experience Everyone at BMW of Freehold was a pleasure to work with. The process from the time I arrived went very smooth and I couldn't be happier with my new c More

by cali08840
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Shouldice, Eileen Morris, Michael Chang
Apr 07, 2014 -

BMW of Freehold responded

Thank you for the 5-star rating! We love receiving positive feedback, and we are pleased to hear that you had a great experience. We strive to ensure that our process is seamless and pressure-free! Thank you again for sharing your feedback! Your business is truly valued.

March 30, 2014

Excellent From the moment we walked into BMW of Freehold, we were treated as if we were the most important people to have ever stepped foot in there. Our sales More

by Parkerlyssa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard henriquez
Apr 02, 2014 -

BMW of Freehold responded

We truly appreciate you taking the time to leave a 5-star review of our entire dealership. We are really glad that you recognize our efforts towards customer satisfaction as we work very hard to make sure every one of our customers’ needs are met to the fullest and that they thoroughly enjoy their experience here at BMW of Freehold. We look forward to serving you for many years to come.

March 19, 2014

I highly recommend this dealership. From start to finish they really went out of their way and provided great custom service. By far the best car dealership experience I have ever had! Thank you! More

by amit_S123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Slafer and Matt Mongiello
Mar 21, 2014 -

BMW of Freehold responded

Thank you so much for your positive feedback! We are pleased to hear that you had a great experience here at BMW of Freehold. We aim to provide courteous and professional service to our customers and we’re glad that Rich and Matt were able to assist you well. We hope you'll come back to work with us again in the future.

March 17, 2014

I had a very enjoyable experience selecting the car I bought. Anthony was extremely helpful showing me the different options that were available. I was surprised and greatly appreciated the thoughtful m More

by yoak53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Cerillo
Mar 18, 2014 -

BMW of Freehold responded

Thank you for your positive review regarding your experience with us at BMW of Freehold! We always strive to provide excellent customer service. Congratulations on your new car! We hope to work with you again in the future.

February 06, 2014

Best car purchase experience. I am very pleased with the pleasant environment and superb salesmanship of the Freehold BMW. I was searching on the internet for a BMW X5 for my wife for the Valentine’s Day. M More

by Harold15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruslan Gayesky
Feb 07, 2014 -

BMW of Freehold responded

Harold, thank you so much for leaving our dealership a 5-star review. We are so pleased that your experience with Russ and Nowell was pleasant and pressure-free. We are happy they were able to help you find the car of your choice and help make your Valentine's day gift for your wife a memorable experience. Thank you again for your business and we hope to serve you again in the future!

Feb 12, 2014 -

BMW of Freehold responded

Harold, Thank you for taking the time to leave such a positive review for BMW of Freehold. We are so pleased that Russ and Nowell were able to provide you with the assistance to make an educated car-buying decision. Please don't hesitate to contact us in the future with any needs you may have. Congratulations on your new X5 and Happy Valentine's Day!

January 27, 2014

We did like Russ. He was very knowledgeable and helpful. I was very upset buy Nowell. He made it sound like my car tires were going to blow up or the car was going to be stolen if we didn't buy the extra se More

by Lorirb9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Gayetsky, Nowell Herman
Jan 28, 2014 -

BMW of Freehold responded

We sincerely apologize that you felt mistreated by some of our staff at BMW of Freehold, but we’re glad to hear that Russ Gayetsky was able to assist you kindly and efficiently. Courteous customer service is a top priority of ours, and we strive to provide that as best as we can. We want you to feel welcome and comfortable at our dealership and hope you choose to work with us again in the future. Please contact me if you have any additional questions or concerns at 732-462-0042 or email me at fghusson@dchusa.com. Thank you for your helpful feedback! Sincerely, Frank Ghusson

January 18, 2014

I was interested in purchasing the X6 and started my search on the internet. I was quoted a fair price via email from Freehold BMW and made a scheduled appointment. Upon arriving I was greeted by Orvill More

by colleentobin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orville Bynoe
Jan 21, 2014 -

BMW of Freehold responded

Thank you so much for your five-star review! We're thrilled to know that you had such a great experience working with Orville. He is definitely a valuable member of our team. We appreciate your recommendation and hope to work with you again in the future. Enjoy your new BMW X6!

January 15, 2014

The sales process was outstanding. Because of work and lack of time, I worked with Maria (Internet Sales Manager) over emails to discuss the 4 series coupe I was interested in. She worked diligently to ge More

by htaningcojr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay Stroud, Maria Shouldice, Denis Carey
Jan 20, 2014 -

BMW of Freehold responded

Thank you for your 5-star rating and excellent review! We are pleased to hear your experience with our dealership was such a great one. We thank you for your compliments of Maria, Clay, and Denis, and we are pleased to know our staff provided you with quality customer service. We appreciate this great review, and we hope you enjoy your brand new 4 series coupe!

December 27, 2013

After 10 years of driving Mercedes I decided to give BMW another try. I like to shop local if possible so Freehold BMW was my first choice. The entire process was handled flawlessly. A test drive was immedi More

by isloan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruslan Gayetsky in Sales and Michael Silva inFinance
Dec 31, 2013 -

BMW of Freehold responded

We are so happy that you chose to purchase a BMW with us at BMW of Freehold. We are thrilled to hear that you were so pleased with the experience. Thank you for your kind review! We look forward to working with you again in the future. Congrats and enjoy your BMW!

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