BMW of Freehold

I came in for service without an appointment and was greeted with kindness and warmth from the entire service staff. My service advisor Tony was especially helpful throughout the entire service experie greeted with kindness and warmth from the entire service staff. My service advisor Tony was especially helpful throughout the entire service experience. Since I came in without an appointment and did not have a loaner car reserved, Tony and Frank Ghusson , the service manager, somehow put something together and provided me a loaner vehicle that was nicer than my car. I really appreciate all their efforts and will keep coming here for service in the future. People like this make your dealership special!! More

Called in bmw freehold told them have a malfunction light was told to come in and i will be taken care of same day and all, just to come in and be told the total opposite. After expressing myself professiona was told to come in and i will be taken care of same day and all, just to come in and be told the total opposite. After expressing myself professionally about there lack of service and customer relations , I was proven correct by being cursed At with vulgar language and profanity by BMW manager Frank. Was told with a bunch of negative words and curses to get out of here we not going to help etc.... All my experiences with this dealership and manager came with hardship and leave with blood pressure problems. Do not recommend this dealership and service to my worst enemy. Will never Go to this BMW dealership freehold nor buy another BMW again because of this. More

I had a very good experience with Mr. Dick Ng. Mr. Ng is a very thoughtful and professional sale person and I enjoyed the experience at BMW of Freehold. I would definitely reccommend Mr. Ng and BMW of Freeh a very thoughtful and professional sale person and I enjoyed the experience at BMW of Freehold. I would definitely reccommend Mr. Ng and BMW of Freehold to family and friends. One suggestion, I would have is for a better seating area in the waiting lounge as well as a a little more interaction with the staff when you walk into the dealiership. Otherwise, a very good experience. More

I contacted 10+ NY metro BMW dealers through their web inquiry pages in June 2011 for my eighth instance of acquiring a BMW. This was a highly complex transaction to lease one and purchase two X3 35i CUV inquiry pages in June 2011 for my eighth instance of acquiring a BMW. This was a highly complex transaction to lease one and purchase two X3 35i CUVs with specific custom configurations for late September-early October delivery, with one purchase involving a trade-in. Responses ranged from none to ignorant to instant and complete, the latter from Maria Shouldice the Freehold business development manager who set a high performance standard for both others in Freehold and other dealerships to meet. Without the eye-glazing history of three months of continual interaction with multiple dealers with almost no visits required, the summary is that Freehold outperformed all of them in every way. Roosevelt Morency, the assigned CA, was on top of all of the details and fully responsive by telephone and email. Michael Monteleone, the sales manager, was forthcoming, straightforward, accurate, and knowledgeable; when he didn't have answers to only a few of my questions, he said so and proceeded to get them rapidly. John McBride, the finance and insurance manager, was well prepared, thorough, and professional. The factory production schedule forced mid-October deliveries that BMW of Freehold processed expeditiously and meticulously. Reviewing my 55 years of buying and leasing cars, I rank this as one of the best, if not the best, experience. More

From the moment my wife, Angela, and I entered BMW of Freehold, we noticed how bright and clean it was. When we met Michael Chang, our salesperson, he was very cordial and polite. He asked the right ques Freehold, we noticed how bright and clean it was. When we met Michael Chang, our salesperson, he was very cordial and polite. He asked the right questions and gave us of his time to respond to our questions, and to determine what we wanted in a leased vehicle, a 2011, 238i, in Alpine White. Mr. Chang went over the equipment in the Three Series and explained cost vs. equipment. We were impressed by Mr. Chang's knowledge and his polite demeanor. We never felt rushed or felt any pressure to make a decision about a car. We were treated like we were a friend and someone special. He gave us a test drive of the car and made sure we felt comfortable with the way it performed. When we sat down to determine the cost of the lease, Mr. Chang was very professional and we were very satisfied in the deal he and his colleagues worked out for us. When we picked up our 2011 BMW, Michael Chang introduced us to Matt Mongiello, the Finance Manager, who was very courteous and explained some of the service options that we should consider (tire insurance, Cilajet, etc.). There was even a banner on the windshield of the car congratulating Angela on the purchase. We left the dealership being very satisfied with out experience and transaction. More

Leased a BMW 328xi there, my experience with the dealership is very pleasant. Michael Chang took the time with me for a test drive and shows me several selections in the lot, to ensure I got the ri dealership is very pleasant. Michael Chang took the time with me for a test drive and shows me several selections in the lot, to ensure I got the right combination of options and color I like. Michael was warm, friendly, honest, and forthcoming on the details of the payments involved in the deal! No sales pressure, and the entire tranaction is smooth and pleasant. After the sale, Michael also follow up with a few phone calls. I will come back again to the dealership, and also recommend to others. More

I would like to encourage my fellow Central Jersey friends to visit BMW of Freehold when servicing their BMW. I visited the new / renovated service center and was overwhelmed by the level of service friends to visit BMW of Freehold when servicing their BMW. I visited the new / renovated service center and was overwhelmed by the level of service and comfort I experienced. I brought my 2010 X5 for a regular scheduled service and thought it would be a good time to visit BMW of Freehold. From the time I made my appointment, to the completion of my service, the experience was awesome. I arrived 30 minutes prior to my scheduled appointment and was immediately greeted and quickly processed. The entire staff made sure I had all that I needed and I was provided a detailed overview along with a very accurate schedule. They provided warm coffee but more importantly, had a nice quiet area where I could still make phone calls and respond to e-mail (the wireless signal was very strong). After the 1.5 hr service, my car was returned on-time and cleaner than it arrived. I would recommend BMW of Freehold to the entire Central New Jersey area… Go and enjoy… More

Dealership is beautiful. People are extremely friendly and helpful. Frank Ghusson helped me out with an issue I had with my car, and he was very well informed. I have always been pleased with the work and helpful. Frank Ghusson helped me out with an issue I had with my car, and he was very well informed. I have always been pleased with the work done on my cars. For such a busy dealer, they always get you in quickly, and Frank makes sure any difficult situation was settled. They understand that your time is important and work hard to make the drop off and pickup of you car as efficient as possible as well as providing an excellent working environment if you stay at the dealership while you car is being looked after. More

Denis Carey was a pleasure to deal with - he was friendly, professional, knowledgeable, and sincerely wanted me to be happy with my purchase. I greatly appreciate all he said and did and would highl friendly, professional, knowledgeable, and sincerely wanted me to be happy with my purchase. I greatly appreciate all he said and did and would highly recommend him to my family and friends. More