BMW of Freehold

We had outstanding service from our service advior Mr. David Nagel. Will be purchasing our 3rd BMW because of the great service from Mr. Nagel. I was treated with the upmost respect and taken well care o David Nagel. Will be purchasing our 3rd BMW because of the great service from Mr. Nagel. I was treated with the upmost respect and taken well care of since I bought my BMW in Freehold. David always greets me with a smile and everything is done in a timely manner. We have had many new vehicles but none has been like our BMW. More

There has never been a time that I wasn't treated with the upmost respect and taken well care of since I bought my BMW in Freehold. Todd offers his cell number, David always greets me with a smile and ev the upmost respect and taken well care of since I bought my BMW in Freehold. Todd offers his cell number, David always greets me with a smile and everything is done in a timely manner. I would recommend them to anyone who wants great service and great people! More

I was in need of some warranty work and needed to drop off my vehicle. Linda was exceptional in scheduling a loaner for me, even calling me to inform regarding the avilability. She had my paperwork ready off my vehicle. Linda was exceptional in scheduling a loaner for me, even calling me to inform regarding the avilability. She had my paperwork ready for signature. Dave assisted me twice regarding service. I was originally not too thrilled but was won over by his ability to be empathetic and turned my experience into a positive one. You can tell they are challenged at the dealership with overall volume and current consrtuction, working in a temporary, makeshift environment. Dave proved to be an asset and I will request to speak to him regarding all of my future visits and service issues. More

When this dealership was owned by the King family the service was outstanding. Now that there are new owners it is a total fiasco. I brought my 2010 7 series in for service and informed them about a prob service was outstanding. Now that there are new owners it is a total fiasco. I brought my 2010 7 series in for service and informed them about a problem with the navigation, and they were aware of it and told me there was a fix for that. I assumed the car would be ready later that day, and they never even called me. At 4:30 pm I called them to see when I could pick up the car and was told they needed to keep it another day, which was a Friday, so I was stuck with the loaner car for the entire weekend. I noticed that the navigation problem was not properly fixed as it was reoccuring, so made another appointment directly with the service manager, who told me a loaner would be waiting for me. When I arrived this morning, the appointment had not even been entered into the record, but they claimed that this happens a lot as they are having some computer problems. They also told me that they would again probably need two days. Once I realized that they had no more loaner cars, and I was looking at a 30 minute wait for them to obtain a rental car, I had to take my car and leave as I had an important meeting. This dealership is facing some very serious service problems, and although everyone is very nice, unfortunately they appear to be very incompetent. More

I cannot believe the poor service and non customer-oriented staff at this location. Aside from the unpleasant showroom, the service dept. seems incapable of delivering on schedule, often ign customer-oriented staff at this location. Aside from the unpleasant showroom, the service dept. seems incapable of delivering on schedule, often ignoring requests and not returning phonecalls. I had a horrible experience and would never return. More

My 2007 328xi BMW lease was coming due in two months. My daughter was driving the car and just loved it. I walked into the dealership and asked for a salesman. That is when I met Harvey Altman. I explained daughter was driving the car and just loved it. I walked into the dealership and asked for a salesman. That is when I met Harvey Altman. I explained to him that my daughter is a new driver and I leased this car for her out of concern for safety. She has become so attached to it that she wants to keep it but I was not sure if that was an econimical option for me. During these diffcult economic times, I was faced with the hardship of keeping my daughter in a safe car for the same price I was currently paying. Harvey spent time with me going thru all the options and he was wonderful. The result was that I was able to lease a 2011 328xi with the same safety features for only $9 more a month. More

The 2 Client Advisors (Sales Reps) that I dealt were very friendly, helpful and knowledgeable. I got a fair price for the two sides without wasting a lot of time. The car I wanted was not in inventory and friendly, helpful and knowledgeable. I got a fair price for the two sides without wasting a lot of time. The car I wanted was not in inventory and Matt Mangiello went to great length to find it for me. They were able to secure the car very quickly from another dealer once we agreed on the deal (including trade-in). More

Purchased my 2011 M3 Coupe from Matt, and had a great experience. He walked me through the ordering process, which takes about 2 months, and was always available to answer questions. When the day finally experience. He walked me through the ordering process, which takes about 2 months, and was always available to answer questions. When the day finally came to pick up my car, he explained all features and was both professional and friendly. Not much run around was given on the price of the car, and I walked away feeling that I was treated honestly and fairly. More

On three occasions our 2007 BMW335i had to be flat beaded On three occasions our 2007 BMW335i had to be flat beaded to the dealer. Fuel related problems each time.We only had the car for 9 months. It was pu On three occasions our 2007 BMW335i had to be flat beaded to the dealer. Fuel related problems each time.We only had the car for 9 months. It was purchased as a certified pre owned from the same dealer. We felt it was a BMW problem not a dealership problem. Both Todd and Harvey worked together and put my wife and I into a new 2010 328 X drive for the same payment I was making on the 2007. The new car is beautiful and I am sure we will not have the same problems with out new one. This is our 5th BMW so we do enjoy them. Hopefully our luck will change with this new 2010. More

BMW of Freehold has excellent service. Each member of the staff is extremely helpful and knowledgeable about all vehicles. Our salesman, Matt, explained all the functions of the car and helped me find the pe staff is extremely helpful and knowledgeable about all vehicles. Our salesman, Matt, explained all the functions of the car and helped me find the perfect match for me. He negotiated a fantastic offer that we could not resist! I am extremely happy with both the car and the service I received while purchasing. Thank you, Matt and BMW Freehold! More