181 Reviews of BMW of Freehold - Service Center
Service Absolute worst experiences I've ever encountered. Made a service appointment almost 2 weeks in advance and requested loaner. Was assured of it and got Absolute worst experiences I've ever encountered. Made a service appointment almost 2 weeks in advance and requested loaner. Was assured of it and got an email confirmation. Had to take off time from work to drop car there. Walked in and was advised to wait to be called. Finally got called by one of the advisers (I think the only female adviser there). She didn't even know my right name. Neither had any courtesy or manner to introduce herself. Had an attitude of "what do you want from me". Told me to go wait and after I've asked where my loaner I was assured I'm getting is I was told that it's not on my list no loaners are available and I can reschedule an appointment if I wanted to. All this after about 2 weeks of waiting. I was than given the key and was told "You clear to back up from the garage". After all it made me feel funny driving an upscale vehicle with the most inferior service. I was warned by many about Freehold BMW but I guess sometimes you need some personal experience..... I'll never put my foot there nor recommend anyone this dealership. More
Above and beyond...exceptional service and dedication. Sunday night on Mother's Day I had a BMW crisis. Who else comes to the rescue. My guys at Freehold BMW, Allen and Dori. Arranged for overnight drop-of Sunday night on Mother's Day I had a BMW crisis. Who else comes to the rescue. My guys at Freehold BMW, Allen and Dori. Arranged for overnight drop-off. Problem solved next day. Professional expert service has gained my loyalty to Freehold BMW. Thanks again! More
Great service engineers and technicians!!!! I wanted to give a thumbs up and 5 stars to the service department here at BMW of Freehold. I am a very satisfied customer and couldn't appreciate mor I wanted to give a thumbs up and 5 stars to the service department here at BMW of Freehold. I am a very satisfied customer and couldn't appreciate more about the excellent work that was done to identify and fix a rattle sound from my 535ix. It was on and off and would come from the driver side. I appreciate the patience and deligence the service team took to isolate and identify the root cause. Their persistence paid off in identifying the issue with quite a few test drives. A big shutout to Laude Arnaldi, Craig and the techs involved in fixing my car. Thanks, Arvind Saddala More
Top Notch customer care by Allen Gin! Allen Gin has been my service advisor for the past 5 years. I have owned two BMW 750LI's during this time period. His concern, professionalism and per Allen Gin has been my service advisor for the past 5 years. I have owned two BMW 750LI's during this time period. His concern, professionalism and personal touch make each service visit painless and quick. I switched from a different dealership because of Allen and the BMW of Freehold team. M. Behar More
Top noch problem solving experience You can really determine the overall quality of a dealer from how they resolve problems. My family and I have been customers of BMW of Freehold for so You can really determine the overall quality of a dealer from how they resolve problems. My family and I have been customers of BMW of Freehold for some time now and until this point never had a problem. When I spoke with the General Sales Manager Dori Dado regarding an issue he immediately investigated and resolved it to my satisfaction. I found him to be sincere, professional, and polite. He is truly an asset to the dealership. More
Ultimate sales and service for the ultimate driving machine! From start to finish...Freehold BMW has treated me with the ultimate service! Professional, dependable, and knowledgeable! Great car but these folks m From start to finish...Freehold BMW has treated me with the ultimate service! Professional, dependable, and knowledgeable! Great car but these folks make you family and a customer for life. More
No matter what you need My boyfriend and stopped in a few days ago looking for "M" sticker. We had been unsuccessful in finding one any where else so we figured we would try My boyfriend and stopped in a few days ago looking for "M" sticker. We had been unsuccessful in finding one any where else so we figured we would try one last place. We were greeted and directed to the parts department professionally and kindly. The receptionist at the desk had some one come out from parts immediately and was very pleasant. The parts advisor knew exactly what we needed and was great about making sure it was perfect. Overall this is a perfect example of wonderful professional service no matter what the customer need may be. More
Excellent Service & Advisor One of the best service department I've been to. I've been coming here for 3 years now to service my 650i and 535IX and the quality of service is exce One of the best service department I've been to. I've been coming here for 3 years now to service my 650i and 535IX and the quality of service is excellent. My service advisor, Allen Gin, is superb with great customer care and professionalism. He tends to my issues quickly and efficiently. One of the best service advisor around. Basically, the entire service department is fantastic & the mechanics are great. Great staff all around including the sales department More
Alen Gin at the service is excellent I live in West Orange and although there are other dealerships closer I chose to drive down there (and add the miles) because of Allen Gin. He has co I live in West Orange and although there are other dealerships closer I chose to drive down there (and add the miles) because of Allen Gin. He has continuously provided us with exceptional service for 5 years now. He is the only reason that I rated 5 stars. I cannot say the same for their sales dept. Roula More
Great Customer Service Allen Gin Hi my name is Karen and if you ever need an experienced and caring adviser Allen Gin is the guy to go to. Not only does he give great customer service Hi my name is Karen and if you ever need an experienced and caring adviser Allen Gin is the guy to go to. Not only does he give great customer service, but he is someone that is very understandable and can talk to. He explains everything in detail, and with layman's term so you don't leave confused. He answers your questions fully and is patient when he does. What also made me recommend him fully was that I had an issue with my incompetent warranty (not BMW's' wish I had one though) and after I've explain to him my situation, and he went out of his way and took care of me when I needed it the most. It was very appreciated, and when I need to get my vehicle serviced again, (second visit, but for something different, first one was excellent as well which was why I specifically ask for Allen) I will be going back to BMW Freehold and I will be asking for Allen Gin. Highly recommended. More