Back

BMW of Freehold - Service Center

Freehold, NJ

4.8
184 Reviews

184 Reviews of BMW of Freehold - Service Center

Sort by
June 08, 2016

Excellent Service & Advisor One of the best service department I've been to. I've been coming here for 3 years now to service my 650i and 535IX and the quality of service is exce More

by VDJUSA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Gin
Jun 16, 2016 -

BMW of Freehold responded

Thank you so much for the 5-star review. We are glad you enjoyed working with Allen, and we will be sure to pass along your kind words. Please let us know if there’s anything we can do for you in the future. Thank you again for choosing BMW of Freehold!

December 22, 2015

Alen Gin at the service is excellent I live in West Orange and although there are other dealerships closer I chose to drive down there (and add the miles) because of Allen Gin. He has co More

by Roula
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alen Gin
Dec 30, 2015 -

BMW of Freehold responded

We appreciate the review, Roula. Thank you for sharing your service department experience with Allen, and we hope you continue to visit us for your service needs for many years to come.

December 21, 2015

Great Customer Service Allen Gin Hi my name is Karen and if you ever need an experienced and caring adviser Allen Gin is the guy to go to. Not only does he give great customer service More

by Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Gin
Dec 30, 2015 -

BMW of Freehold responded

Karen, we appreciate when customers notice when our team goes the extra mile for great customer service, and your review of Allen shows just that. Please come back and visit again soon

December 19, 2015

A good ecperience A very fair dealership, Had some problems initially but the service manager called me and we discussed it and he took care of them in a fair and reaso More

by AlanGrunwald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't recall
Dec 30, 2015 -

BMW of Freehold responded

Thank you for the 5-star review!

December 19, 2015

Excellent service Allen Gin has always taken care of me and provide exceptional service. I live in white plains and could go to white plains dealership, but prefer fre More

by Hommy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen gin
Dec 30, 2015 -

BMW of Freehold responded

Thank you for the 5-star review of our service advisor, Allen! We appreciate customers, like yourself, who travel to visit our dealership. Thanks again.

December 19, 2015

Alan Gin Service representative OUTSTANDING Alan Gin, service representative of BMW OF FREEHOLD goes above and beyond mormal responsibility to insure customer satisfaction. He understands how More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Gin
Dec 30, 2015 -

BMW of Freehold responded

We appreciate you taking the time to review our service advisor, Allen. We hope you come see us again soon.

October 08, 2015

Very bad experience with service department we are very disappointed with service provided by BMW of Freehold for my BMW 750 LIX. We did inform BMW of Freehold about problems we were facing with More

by mk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Allen Gin
June 09, 2015

They "forgot" to tell you about warranty you have I've moved couple of years to this area and never was really pleased from the service in this dealership. They never tried to go any extra mile for me More

by YD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Allen Gin
May 22, 2015

Effecient Process while still having personal service. BMW of Freehold moves you through their service process like a machine, but they don't lose touch of the personal touch especially with service advis More

by E90
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Gin
May 27, 2015 -

BMW of Freehold responded

Thank you for the wonderful, five-star review! We are thrilled to hear that Allen has provided you with such positive experiences in our service department. We're also glad to know that our sales team has made you feel comfortable enough to shop with us here at BMW of Freehold. Thank you for your business, and we look forward to working with you again in the future.

March 19, 2015

Great BMW service department and had a great experience Recently brought my car in for routine service and was more than pleased with the service I had received. As soon as I walked in, I was asked by two s More

by Raymond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Gin
Mar 23, 2015 -

BMW of Freehold responded

Thank you for the awesome review, Raymond! We’re so glad that you found our service representatives to be responsive and helpful throughout your experience. Thank you for stopping by and we hope to see you again soon!

...
12
...