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184 Reviews of BMW of Freehold - Service Center
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June 08, 2016
Excellent Service & Advisor One of the best service department I've been to. I've been coming here for 3 years now to service my 650i and 535IX and the quality of service is exce One of the best service department I've been to. I've been coming here for 3 years now to service my 650i and 535IX and the quality of service is excellent. My service advisor, Allen Gin, is superb with great customer care and professionalism. He tends to my issues quickly and efficiently. One of the best service advisor around. Basically, the entire service department is fantastic & the mechanics are great. Great staff all around including the sales department More
by VDJUSA
Employees Worked With
Allen Gin
Helpful December 22, 2015
Alen Gin at the service is excellent I live in West Orange and although there are other dealerships closer I chose to drive down there (and add the miles) because of Allen Gin. He has co I live in West Orange and although there are other dealerships closer I chose to drive down there (and add the miles) because of Allen Gin. He has continuously provided us with exceptional service for 5 years now. He is the only reason that I rated 5 stars. I cannot say the same for their sales dept. Roula More
by Roula
Employees Worked With
Alen Gin
December 21, 2015
Great Customer Service Allen Gin Hi my name is Karen and if you ever need an experienced and caring adviser Allen Gin is the guy to go to. Not only does he give great customer service Hi my name is Karen and if you ever need an experienced and caring adviser Allen Gin is the guy to go to. Not only does he give great customer service, but he is someone that is very understandable and can talk to. He explains everything in detail, and with layman's term so you don't leave confused. He answers your questions fully and is patient when he does. What also made me recommend him fully was that I had an issue with my incompetent warranty (not BMW's' wish I had one though) and after I've explain to him my situation, and he went out of his way and took care of me when I needed it the most. It was very appreciated, and when I need to get my vehicle serviced again, (second visit, but for something different, first one was excellent as well which was why I specifically ask for Allen) I will be going back to BMW Freehold and I will be asking for Allen Gin. Highly recommended. More
by Karen
Employees Worked With
Allen Gin
December 19, 2015
A good ecperience A very fair dealership, Had some problems initially but the service manager called me and we discussed it and he took care of them in a fair and reaso A very fair dealership, Had some problems initially but the service manager called me and we discussed it and he took care of them in a fair and reasonable manner. More
by AlanGrunwald
Employees Worked With
Don't recall
December 19, 2015
Excellent service Allen Gin has always taken care of me and provide exceptional service. I live in white plains and could go to white plains dealership, but prefer fre Allen Gin has always taken care of me and provide exceptional service. I live in white plains and could go to white plains dealership, but prefer freehold. Thanks Allen More
by Hommy
Employees Worked With
Allen gin
December 19, 2015
Alan Gin Service representative OUTSTANDING Alan Gin, service representative of BMW OF FREEHOLD goes above and beyond mormal responsibility to insure customer satisfaction. He understands how Alan Gin, service representative of BMW OF FREEHOLD goes above and beyond mormal responsibility to insure customer satisfaction. He understands how to communicate and connect with people!!! More
by John
Employees Worked With
Alan Gin
October 08, 2015
Very bad experience with service department we are very disappointed with service provided by BMW of Freehold for my BMW 750 LIX. We did inform BMW of Freehold about problems we were facing with we are very disappointed with service provided by BMW of Freehold for my BMW 750 LIX. We did inform BMW of Freehold about problems we were facing with vehicle after immediate few months of purchase but that point BMW of Freehold did not look at problem carefully and did not resolved it that time and because of defective rims provided / suspension provided by BMW of Freehold in the 1st place when it was less than 6k miles driven. I requested them to replace rims at that time but they declined to do it. I guess, They did not fix problem in 1st place because they wanted to rip off money from customer for repair and part service . Within 28000 miles rim I had to replace rim and front tire and they did not consider anything under warranty.I requested them to consider at least 50% of repair and part cost under warranty but they declined that too. We wont not recommend BMW of Freehold to our friends and family /network anymore. MS More
by mk
Employees Worked With
Allen Gin
June 09, 2015
They "forgot" to tell you about warranty you have I've moved couple of years to this area and never was really pleased from the service in this dealership. They never tried to go any extra mile for me I've moved couple of years to this area and never was really pleased from the service in this dealership. They never tried to go any extra mile for me, like my previous dealership in Mount Laurel, but it was convenient location for me. The last time was really disgusting. I've brought my 1.5 year BMW for a scheduled service, and mentioned that one of the tiers is loosing a pressure slowly. Mr. Allen Gin called me later that day, and said that it's FRT tire, and BMW doesn't allow to repair it (which is true). When I've asked how much will be the new tire for me, he said $450 + tax (I didn't buy a road hazard warranty and this is the full cost of the new tire). I was a little concerned about this estimate, and started my own research. It quickly appears, that ALL Flat Run Tires today, at least from Pirelli, have manufacture's road hazard warranty. I've called Pirelli customer service, and within 5 minutes got a response that any car dealership, that sells their tires, or sells cars, equipped with their tires, is an official Pirelli dealer and supposed to execute that warranty. Then I’ve stopped by Mr-Tire, the closest one to my home. They’ve called Pirelli and replaced my tire under the prorated warranty. Essentially, I had approximately half of the thread left on my tire, so it cost me 50% of the full tire price. In other words, Mr. Allen Gin “forgot” to mention the manufactures warranty, and was trying to get from me an additional 50% of the expensive tire cost, which is ~$196 + tax. Morever, I’ve spent another hour or so, and read carefully the BMW warranty book and the CD-ROM disk material, which comes with the car. Appeared, that all information about Pirelli road hazard warranty is there, and you can even get a claim form from the disc. BMW of Freehold immediately lost any trust and I will never service my car there again. While servicing a luxury reputable car in a certified dealership, I don’t want to do any additional research, read the fine print, be afraid of been overcharged, and etc… Please, be aware! More
by YD
Employees Worked With
Allen Gin
May 22, 2015
Effecient Process while still having personal service. BMW of Freehold moves you through their service process like a machine, but they don't lose touch of the personal touch especially with service advis BMW of Freehold moves you through their service process like a machine, but they don't lose touch of the personal touch especially with service advisors like Allen Gin. He is knowledgeable and cares about the Customer Experience - nails it every time. BMW of Freehold will not over sell you on anything, they just try to help you. Seems like an easy concept but I have been to other luxury brand dealerships (not BMW) and observed them trying to shake every last dime out of you - what a disappointment. Absolutely no disappointment at BMW of freehold, just good old fashion business where you are treated like they want you coming back long term and recommending them to others. More
by E90
Employees Worked With
Allen Gin
March 19, 2015
Great BMW service department and had a great experience Recently brought my car in for routine service and was more than pleased with the service I had received. As soon as I walked in, I was asked by two s Recently brought my car in for routine service and was more than pleased with the service I had received. As soon as I walked in, I was asked by two service advisors if I were being helped. They are respectful attentive and very customer service oriented. My service advisor Allen Gin has been the main reason I've continually returned to BMW of Freehold despite the dealership being farther than others and not having purchased my car there. He has always been respectful, explained the services to be performed in full length and always notified me as soon as my car was ready. I have had my car serviced by other BMW dealerships and I strongly recommend BMW of Freehold for vehicle services as theirs are unparalleled. Thank you again for the wonderful service. More
by Raymond
Employees Worked With
Allen Gin
