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181 Reviews of BMW of Freehold - Service Center
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May 28, 2014
Gratitude I would like to take this opportunity to express my gratitude towards Mr. Allen Gin and Kang for their upmost professionalism and dedication towards c I would like to take this opportunity to express my gratitude towards Mr. Allen Gin and Kang for their upmost professionalism and dedication towards cusomer service. Please note, Mr. Gin is the first service advisor that I have encountered that truly tries to validate my concerns about my 530XI. At the advice of Mr. Gin, he had made arrangements for Kang to take a test drive with me so that I can pinpoint my concern of the handling of my vehicle. Due to the test drive and going over my concerns and history of my auto, Kang was able to pinpoint and correct all necessary adjustments to my vehicle so that it would handle the way it should be. Please note, at the beginning when I was contemplating a new vehicle, it was either an Audi or BMW, due to my disappointment in my BMW, I was regretting my purchase and glad that my daughter did not listen to me when it was her time to purchase another new car. Because of Mr. Gin and Kang, they had restored my dedication as a consumer. More
by negi
Employees Worked With
Allen Gin
Helpful May 14, 2014
Good response by management We had a not so good experience with our initial service need but the service management team followed through with strong action, making this in the We had a not so good experience with our initial service need but the service management team followed through with strong action, making this in the end an OK experience. More
by APATNAIK
Employees Worked With
Asok Patnaik
December 18, 2013
This is my 4th BMW, short story I needed my windshield wiper fluid filled. I stopped by around 5 o’clock, pulled into the service area and waited for someone to come out. I told them what I was there for wiper fluid filled. I stopped by around 5 o’clock, pulled into the service area and waited for someone to come out. I told them what I was there for and they sent some young kid (possibly a lot attendant) to fill it up. My car was freshly detailed, he then decided to rest this dirty plastic jug against my passenger fender as he filled up the tank. It didn’t ring any bells until I got home and decided to check the fender. I now have very deep scratched in my fender which I have not been able to get out with any grit compounds and cutting pads for my buffing machine. I take pride in every car I have, this kid didn’t, and either did the service advisors by sending a kid out to fill up the fluid. A couple of days ago I went with my sister to have her Hyundai serviced, by chance I was in the right place at the right time and got to see the technician fill u her windshield wiper fluid, surprisngling he didn’t rest the jug against her fender. Never did I see the day coming where your car was treated better at Hyundai than at BMW. More
by bmwe90
Employees Worked With
lot attendant
October 04, 2013
Very fast and clean. Air bag in passenger replaced and not a thing out of place when my car was returened. You wouldn't know it had been worked on. That's a good thing and the car was washed it needed it. not a thing out of place when my car was returened. You wouldn't know it had been worked on. That's a good thing and the car was washed it needed it. Thanks More
by photobyjeff
Employees Worked With
Allen and Kang
July 23, 2013
Susan called to schedule my service and I had a conflict with scheduling on a weekday. Susan went above and beyond to accommodate my request. She spoke to the manager - called me back and arranged for me with scheduling on a weekday. Susan went above and beyond to accommodate my request. She spoke to the manager - called me back and arranged for me to have a free rental car while my vehicle is being serviced. I really liked the upbeat attitude and service provided by Susan. Really rare from a dealership especially on a Saturday. Thanks Susan - It was a pleasure dealing with you. Sagren More
by sgovender
Employees Worked With
Susan Ferik
May 26, 2013
Always approachable,knowledgable and polite, willing to understand your needs. I can call it a continuity of care, from sales to Svs dept. They do care! understand your needs. I can call it a continuity of care, from sales to Svs dept. They do care! More
by TheMthreeer
Employees Worked With
John Bell and Matt(finance mgr)in sales,Tony S. in service dept
April 17, 2013
They are very nice guys. Always smile, listening. They tried their best to explain the situation about your car and to find the best solution to work on it. They are great.I have already told 2 of my frie tried their best to explain the situation about your car and to find the best solution to work on it. They are great.I have already told 2 of my friend go with them. Thanks a lot. More
by hmeng
January 23, 2013
I brought my BMW X5 for fixing the warning indicators at BMW of Freehold last week. Allen Gin and Kang Peng’s personalized customer service and hospitality were really appreciated. They took their time to BMW of Freehold last week. Allen Gin and Kang Peng’s personalized customer service and hospitality were really appreciated. They took their time to go the extra mile for me. Their patience and detail oriented had not gone unnoticed. Thank you for providing me with top-notch service. More
by asfng
Employees Worked With
Allen Gin and Kang Peng
January 07, 2013
I recently took my 2013 M3 coupe in for its break in (1,200) mile service. The Service Advisor Tony S. made sure that all of the proper items were serviced (trans fluid, diff fluid , etc;) and the veh (1,200) mile service. The Service Advisor Tony S. made sure that all of the proper items were serviced (trans fluid, diff fluid , etc;) and the vehicle was serviced in a decent amount of time. Great to find a dealer so close to home where I can have my car serviced by trustworthy people. More
by 6spdg37s
Employees Worked With
Tony S
