BMW of Freeport

I had dealings with all three Mini dealers on LI. One couldn't be bothered to look up and say "hello", let alone provide me with any type service - even car sales! The other contacted via a stereotypica couldn't be bothered to look up and say "hello", let alone provide me with any type service - even car sales! The other contacted via a stereotypically negative car salesman (the snake oil variety). My dealings with Hassel Mini were professional and straight-forward from the start. From making an appointment for a test drive, to picking up the car I purchased, I felt I was dealing with people who like where they work, love the product they are selling, and apprciate the value of my time. I have not had to deal with the service department, but the dealership has given me no reason to expect anything but excellent service in that area as well. Love the car, loved the Hassel Mini experience! More

I was in for a repair on the defective moon roof of the 2007 Cooper S I lease. I picked up the car and noticed within a few blocks of the dealership that the roof had not been installed properly as it was 2007 Cooper S I lease. I picked up the car and noticed within a few blocks of the dealership that the roof had not been installed properly as it was rattling when I drove over bumps. The next day I also realized that the technician also failed to replace the electrical connector for the microphone for the blue tooth package and now I could not participate in hands-free phone calls due to the microphone not working. I also noticed about a week later that the technician also scratched the clear plastic face of the tachometer in front of the steering wheel. I scheduled another appointment as they refused to take it back right away. So I scheduled the appointment for about a month later, to include a loaner for my convenience. I was called at 5:40 PM the night before the appointment by Hassel to say they were refusing to repair the damage they had caused. The next nearest dealer is 25+ miles away one way and I'd have to wait another month to be able to get a loaner. Stay away from Hassel as they are nothing but a HASSLE! Check out my Blog: http://bmwminirthepits.blogspot.com/ More

I had a great experience at Hassel Mini. I was looking to surprise my wife with a Mini convertible as an anniversary gift. Christopher Mayor located a car with all the options I requested, got it for me and surprise my wife with a Mini convertible as an anniversary gift. Christopher Mayor located a car with all the options I requested, got it for me and we completed the transaction in under a week. He took the time to go over all of the car's controls and followed up a week later to make sure everything was going well. The leasing process was quick and painless. My wife loves the car. More

June 5, 20009 I have been working with Danielle over June 5, 20009 I have been working with Danielle over the phone to try to get me into the Mini E program. During this period, Danielle has been resp June 5, 20009 I have been working with Danielle over the phone to try to get me into the Mini E program. During this period, Danielle has been responsive, informative and generally a pleasure to work with. She is the antithesis of the typecast arrogant car salesperson that one has become used to dealing with, and deserves the recognition I hope this survey brings to her. Because of the way the Mini E program has been constructed, and the nature of the commute that I have, I may not end up leasing from Hassel at this time (I need to be able to use the HOV lanes on my commute), but that will not stop me from recommending the dealership to my friends and colleagues, and particularly recommending Danielle. More

My experience at Hassel BMW was definitely positive. I entered the dealership ready for a drawn out haggling session but none of that happened. Carlos Nieto and everyone else I dealt with was very friendl entered the dealership ready for a drawn out haggling session but none of that happened. Carlos Nieto and everyone else I dealt with was very friendly and professional and we quickly agreed on a price.I am especially happy with the car. More

Our experience at Hassel MINI was a very positive one. Chris Mayer and everyone else we dealt with were friendly and professional.We are very happy with the car and it's performance as well. The process o Chris Mayer and everyone else we dealt with were friendly and professional.We are very happy with the car and it's performance as well. The process of buying the car and trading in our previous one was simple and straightforward. More

I would not recommend the Hassel Service Department to my worst enemy. Jason Barach was rude and did not give any service at all. The Service Manager Jon Choe still has not returned any of my phone calls ( worst enemy. Jason Barach was rude and did not give any service at all. The Service Manager Jon Choe still has not returned any of my phone calls (4 days) and the Warranty Advisor (who did not introduce himself to me) was also rude. The minute Jason realized I woould only use the service department for warranty related issues (and would not line his pockets with commissions) he was disrespectful and demeaning. I am currently working with Mini USA to find resolution to my warranty issue. Since the dealership was sold by the Dell'Aquila family, the entire dealership has gone down the drain. It should go out of business. More

I was railroaded by this dealership from the start. They couldn't find the problem with my car and they tried to say it was parts I put in. They forced me to take parts out of the car, which in my opinion i couldn't find the problem with my car and they tried to say it was parts I put in. They forced me to take parts out of the car, which in my opinion is against Federal Law (Magnussen Moss Act) but they don't care because the New York DMV doesn't care about this federal Law. Hassel also made me pay for diagnosis which they quickly refunded after 30+ days because they know DMV will not do anything to them if they refund any moneys spent by the customer. No loaner either! MINI was no help either, last BMW/MINI product I ever buy! On a side note the sales manager Joe B is fantastic and if my blog doesn't stop you from buying a MINI then see him. Avoid their service operation like the plague. This link will explain everything: http://bmwminirthepits.blogspot.com/ Added - The link will not work because I was threatened by Group Ones lawyers (Group One owns Hassel) in Boston (McCarter & English - Attorney Scott Silverman) and I had to remove the blog. I'm sure someone saved it and it'll show up somewhere on the web again. Mr Silverman of McCarter & English doesn't agree with my First Amendment rights guaranteed by the Constitution! If Group One insists on pushing the envelope with their threats I will have my wife file a Federal Suit against BMW and Group One (Hassel) will be named as co-defendant. Your move! More

Jason Barach gave superior customer care when I came in to the service center with my Mini Cooper. He was attentive and gave updates on the phone both before and after the work was completed on my car. A to the service center with my Mini Cooper. He was attentive and gave updates on the phone both before and after the work was completed on my car. A courtesy car was provided to give me a local ride so that I did not have to wait at the dealership for my car to be repaired. Jason made the experience at the service center a pleasure. More