BMW of North Haven

BMW just does things right. The only "complaint" was I had to wait about 20 minutes for my paperwork to be available when I picked up my car had to wait about 20 minutes for my paperwork to be available when I picked up my car More

Overall, things improved from a tough beginning. My expectations were very different for what occurred based on past service experiences with less expensive cars. My biggest concern was that I was not expectations were very different for what occurred based on past service experiences with less expensive cars. My biggest concern was that I was not prepared to have a loaner car overnight and return it early the next day. No one had ever discussed in advance that this could very well be the case. I also did not know that I had an option to have someone bring a loaner car to my home. I found out about this after my visit. Fortunately, my concerns were heard by a service representative who was able to get my car completed by 4:30 PM. This was a huge relief as I had been used to bringing previous vehicle in, waiting about an hour and leaving. I was not aware of the more intensive service checks that German cars require. I also don't think people should receive robot text messages from people who aren't even working in the department as I thought my concerns were being ignored since that person wasn't there to answer me. Finally, by phoning into the department, I was able to talk with someone who addressed my concerns and was very helpful. More

As always your service department is second to no one. Excellent job great communication and extremely friendly staff. Ashley runs a tight ship. I have purchased many vehicles from this dealer and this wh Excellent job great communication and extremely friendly staff. Ashley runs a tight ship. I have purchased many vehicles from this dealer and this why! More

Standard service visit (inspection, oil change, etc.) was carried out quickly and thoroughly. Oraine in particular kept me updated on progress and explained, with video, the findings of the inspection and w carried out quickly and thoroughly. Oraine in particular kept me updated on progress and explained, with video, the findings of the inspection and what items needed to be considered for action on a future visit. More

Excellent service. Service Associate was very professional and issues with the car that were brought to my attention by the technician and Service Associate were addressed. professional and issues with the car that were brought to my attention by the technician and Service Associate were addressed. More

Brought my car for inspection due to a oil smell they took apart my valve cover & gasket and poorly rushed to put it back together took apart my valve cover & gasket and poorly rushed to put it back together More

Chris combs was very professional and very helpful nice guy to deal with it, he help me with the purchase of my daughter’s car !!!! guy to deal with it, he help me with the purchase of my daughter’s car !!!! More

This was my first BMW experience. From first meeting until delivery, my expectations were exceeded. Basel was our sales person. He was uncommonly professional and made it very clear he was committed to until delivery, my expectations were exceeded. Basel was our sales person. He was uncommonly professional and made it very clear he was committed to help us decide to purchase a BMW. More

I waited for over 12 mins to be asked if I can be helped while the manager just stood by and whispered about me instead of helping me!!! while the manager just stood by and whispered about me instead of helping me!!! More

My salesman was very professional. I came in for an oil change and he recommended I get additional service for safety reasons that I believe was necessary. change and he recommended I get additional service for safety reasons that I believe was necessary. More