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BMW of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
1,778 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,778 reviews

March 19, 2024

Tony was very helpful he answered All the questions that we had asked and he was very knowledgeable More

by Aznoful
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahdi Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mateen Sen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Bugajski
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Mar 19, 2024 -

BMW of Orland Park responded

We are happy to hear that Tony was helpful and ensured to answer all of your questions. Thanks for sharing with BMW of Orland Park and leaving us a five-star review!

March 18, 2024

Everything went very well. All was explained to us. We are very satisfied with this dealership. More

by R.AUMUELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Mar 18, 2024 -

BMW of Orland Park responded

We are glad to hear that our team provided excellent service. Thank you for choosing BMW of Orland Park!

March 18, 2024

Phenomenal experience ordering and purchasing a new 2024 X5 at Zeigler. Client Advisor Peter Denbroeder was great. He made the whole process go so easy and painless. More

by lmizera
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Peter Denbroeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Moreno
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Mar 18, 2024 -

BMW of Orland Park responded

We're delighted to know you had a phenomenal experience ordering and purchasing your new 2024 X5 at BMW of Orland Park. We'll pass on the kind words to Peter, who always strives for smooth transactions!

March 16, 2024

This dealership is all about a dollar. They don’t care about customers being satisfied. More

by ANTOINEWILL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
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Apr 29, 2024 -

BMW of Orland Park responded

I appreciate you letting us know about your disappointing experience. Customer feedback helps us improve for future guests. If you would like to share any additional details, I've listed my contact information here. Thank you, Brian Coster - Service Manager - 708-460-4545

March 16, 2024

I have serviced my car here for over 3 years. Always great service at BMW of Orland Park! More

by Mattski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor the Technician, Jason Jakubowski, James Hatchett, Dennis Kuk, Brian Coster
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Mar 18, 2024 -

BMW of Orland Park responded

Mattski, it was our pleasure to assist you. Thank you from all of us here at BMW of Orland Park!

March 16, 2024

The wait and communication was terrible. I had to ask 3 different people to get an estimate on a trade in to purchase a new BMW. I felt completely dismissed by the sales person who eventual More

by JNICHOLS76
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Denbroeder
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

BMW of Orland Park responded

I'm sorry to learn about your recent experience. We strive for excellent customer service and assistance, and it seems we fell short during your visit. Your feedback is important as it helps us improve our communication and overall service quality. If you're open to discussing this further, please reach out at your earliest convenience so we can work towards a resolution together. Thank you, Brian Coster - Service Manager - 708-460-4545

March 15, 2024

Got in me in and out in a timely manner. Excellent service, job well done! More

by LASHANDABROWN30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Mar 15, 2024 -

BMW of Orland Park responded

We're glad you enjoyed working with us, Lashanda! We appreciate your business and hope to see you for another efficient service at BMW of Orland Park!

March 15, 2024

Jason did a great job explaining everything, and the technician did wonderful work. Thank you! More

by PMARZ13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
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Mar 15, 2024 -

BMW of Orland Park responded

We are so happy that Jason and our BMW of Orland Park team earned your five stars. Thanks!

March 15, 2024

Service was quick, friendly and thorough. Purchased a used car from another dealer and brought it in for an inspection. There was a lot of work that needed to be done. Richard was very reassu More

by STEPHTATUMTWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Shellberg in Service, Richard the MINI Expert
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Mar 15, 2024 -

BMW of Orland Park responded

We're glad to know that Nick, Richard, and our team at BMW of Orland Park were able to provide you with a thorough and reassuring service. It's important for us that our customers feel comfortable, especially when it comes to understanding the process. We appreciate your feedback!

March 15, 2024

Jason in the service department was fantastic! Outstanding customer service! He went out of his way to make a difficult situation not so bad, he is the best! More

by TAMHARTMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
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Mar 18, 2024 -

BMW of Orland Park responded

We're delighted to know that Jason provided you with outstanding service at BMW of Orland Park. We always aim to make things easier for our customers and it's great he could help in a difficult situation!

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