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BMW of Orland Park

Orland Park, IL

4.6
2,165 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 2,165 reviews

September 29, 2024

I had an incident with my car, they were so kind to show me & the police the camera footage. Great service as always, thank you for you all kindness, professionalism & greatttttttt service! I am a BMW More

by GARTHBREEZYBREE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Josephson, Tony Scanlon, Nick Shellberg, Cheri Krause
Sep 30, 2024 -

BMW of Orland Park responded

We're glad to hear our team at BMW of Orland Park could assist you during the incident and provide great service. Thanks for being a loyal customer!

September 28, 2024

everything was wonderful always have a great experience thank you . Would recommend BMW to everyone More

by DCAPPELLO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Josephson, Tony Scanlon, Nick Shellberg, Cheri Krause
Sep 30, 2024 -

BMW of Orland Park responded

Thank you for the glowing review! We're delighted to hear that your experiences at BMW of Orland Park have been consistently wonderful. We appreciate your recommendation and look forward to serving you again!

September 28, 2024

Great experience at dealership! Their level of service and courtesy was on excellent. Would recommend the ship to anyone looking for the ultimate BMW experience More

by bcenterice
Recommend Dealer
Yes
Employees Worked With
Mahdi Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Boomsma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

BMW of Orland Park responded

Thank you for the glowing review! We're delighted to hear that our team at BMW of Orland Park provided excellent service and courtesy. We appreciate your recommendation and hope to see you again soon!

September 28, 2024

The rep was trying to take advantage of me and charge me double the price for the service BMW was recommending, until I showed him the offer and even then he was hesitant to give me that rate. A great deal More

by ANAALI9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dion Grace
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

BMW of Orland Park responded

We are sorry to hear about your experience. It's unacceptable for anyone to feel taken advantage of, especially when it comes to pricing. We appreciate you bringing this to our attention, as credibility and transparency are essential in building trust with our customers. Please reach out to our management team so we can address this issue and ensure it doesn't happen again. Thank you for your feedback. Best Wishes, BMW Of Orland Park

September 28, 2024

I had a pleasant experience at your dealership. I hope and pray that you can help me get my car serviced at your dealership. I would love to become a loyal customer by perhaps purchasing at new car More

by DEENARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

BMW of Orland Park responded

Deenard, we're delighted to hear you had a pleasant experience at BMW of Orland Park! We look forward to assisting with your car service and helping you find the perfect new vehicle. Thanks for considering us as your go-to dealership!

September 28, 2024

Great experience at dealership! Their level of service and courtesy was on excellent. Would recommend the ship to anyone Great experience at dealership! Their level o More

by GUYACCETTURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Pool
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

BMW of Orland Park responded

Thank you for the glowing review! We're delighted to hear that our team at BMW of Orland Park provided excellent service and courtesy. We appreciate your recommendation and look forward to serving you again in the future!

September 28, 2024

Jason is very knowledgeable and extremely helpful. I feel like a valued customer everytime I have him as a bmw representative. More

by SERG56NY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

BMW of Orland Park responded

Thank you for sharing your experience! We're delighted to hear that Jason makes you feel valued every time at BMW of Orland Park. We appreciate your support and look forward to serving you again!

September 28, 2024

The service was efficiently handled by Jason and his constant updates were really appreciated. Just another reason why Jason will always be my service agent. More

by Admin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

BMW of Orland Park responded

We're delighted to hear that Jason's efficient service and updates made your experience at BMW of Orland Park a positive one. Thank you for sharing!

September 27, 2024

My husband and I stopped into BMW Orlando Park to check out the X3. Matt McCormack (BMW genius) was EXTREMELY knowledgeable, providing performance stats and feature comparisons of the 2024 and yet to b More

by Aschmidt
Recommend Dealer
Yes
Employees Worked With
Matt McCormack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

BMW of Orland Park responded

Aschmidt, we're delighted to hear that Matt provided such valuable assistance during your visit to BMW of Orland Park. Thanks for choosing us and welcome to the BMW family!

September 27, 2024

No loaner car was available for me to use. Had to be without my car for 5 days. The dealer still owes us a detailed cleaning inside as it was not completed at purchase and the service guy assu More

by Margaret Stoch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amir Abedrabo, Nick Shellberg
Oct 25, 2024 -

BMW of Orland Park responded

We apologize for the inconvenience you've experienced with the loaner car availability and the detailed cleaning of your vehicle. It’s frustrating to be without your car for an extended period, especially when you were promised certain services. We appreciate your feedback, as it helps us identify areas for improvement. Please reach out to our management team so we can resolve these issues promptly and ensure you receive the service you deserve. Thank you for your patience and understanding. Best Wishes, BMW Of Orland Park

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