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BMW of Orland Park

Orland Park, IL

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Employees
Reviews
Vehicles
4.6
1,825 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,825 reviews

March 16, 2024

Jason in the service department was fantastic! Outstanding customer service! He went out of his way to make a difficult situation not so bad, he is the best! More

by TAMHARTMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
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Mar 18, 2024 -

BMW of Orland Park responded

We're delighted to know that Jason provided you with outstanding service at BMW of Orland Park. We always aim to make things easier for our customers and it's great he could help in a difficult situation!

March 16, 2024

This dealership is all about a dollar. They don’t care about customers being satisfied. More

by ANTOINEWILL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
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Apr 29, 2024 -

BMW of Orland Park responded

I appreciate you letting us know about your disappointing experience. Customer feedback helps us improve for future guests. If you would like to share any additional details, I've listed my contact information here. Thank you, Brian Coster - Service Manager - 708-460-4545

March 16, 2024

The wait and communication was terrible. I had to ask 3 different people to get an estimate on a trade in to purchase a new BMW. I felt completely dismissed by the sales person who eventual More

by JNICHOLS76
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Denbroeder
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

BMW of Orland Park responded

I'm sorry to learn about your recent experience. We strive for excellent customer service and assistance, and it seems we fell short during your visit. Your feedback is important as it helps us improve our communication and overall service quality. If you're open to discussing this further, please reach out at your earliest convenience so we can work towards a resolution together. Thank you, Brian Coster - Service Manager - 708-460-4545

March 16, 2024

I have serviced my car here for over 3 years. Always great service at BMW of Orland Park! More

by Mattski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor the Technician, Jason Jakubowski, James Hatchett, Dennis Kuk, Brian Coster
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Mar 18, 2024 -

BMW of Orland Park responded

Mattski, it was our pleasure to assist you. Thank you from all of us here at BMW of Orland Park!

March 15, 2024

Service was quick, friendly and thorough. Purchased a used car from another dealer and brought it in for an inspection. There was a lot of work that needed to be done. Richard was very reassu More

by STEPHTATUMTWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Shellberg in Service, Richard the MINI Expert
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Mar 15, 2024 -

BMW of Orland Park responded

We're glad to know that Nick, Richard, and our team at BMW of Orland Park were able to provide you with a thorough and reassuring service. It's important for us that our customers feel comfortable, especially when it comes to understanding the process. We appreciate your feedback!

March 15, 2024

Got in me in and out in a timely manner. Excellent service, job well done! More

by LASHANDABROWN30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Mar 15, 2024 -

BMW of Orland Park responded

We're glad you enjoyed working with us, Lashanda! We appreciate your business and hope to see you for another efficient service at BMW of Orland Park!

March 15, 2024

The best service we have ever received at a Dealership from the entire staff! We purchased a 2024 BMW x3, and our salesperson was Gus Gertos. He is definitely an asset to your dealership! Very profession More

by dr.georgelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Gertos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt the genius! Outstanding!
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Mar 15, 2024 -

BMW of Orland Park responded

We're delighted to know you had such a positive car-buying experience with Gus and the rest of our team at BMW of Orland Park. We appreciate your kind words and hope you enjoy your new 2024 BMW X3!

March 15, 2024

Jason did a great job explaining everything, and the technician did wonderful work. Thank you! More

by PMARZ13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
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Mar 15, 2024 -

BMW of Orland Park responded

We are so happy that Jason and our BMW of Orland Park team earned your five stars. Thanks!

March 14, 2024

Mateen has been very helpful in our decision as to which vehicle to choose. He laid out options and scenarios that guided our decisions. Mateen was open to questions, he provided clear answers and has kept More

by Bryan
Recommend Dealer
Yes
Employees Worked With
Mateen Sen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt McCormack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Bugajski
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Mar 14, 2024 -

BMW of Orland Park responded

Bryan, it's great to know that Mateen was able to assist you in making an informed decision at BMW of Orland Park. We appreciate your recommendation and are glad that you left feeling happy and content!

March 14, 2024

Worked with us on trade and pricing of new car. Took time to explain positives and negatives of each model. More

by RANDALLB048
Recommend Dealer
Yes
Employees Worked With
Ross Ricobene, Mark Bugajski
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Mar 14, 2024 -

BMW of Orland Park responded

We're glad to know our team at BMW of Orland Park was able to assist you with your trade and new car purchase. We always strive for transparency in helping customers make the best decision. Thanks for sharing your experience!

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