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BMW of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
1,769 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,769 reviews

October 20, 2023

Very nice and friendly staff They know how to help their customers Especially Ben was very professional More

by HALINKA.S66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
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Oct 20, 2023 -

BMW of Orland Park responded

We're glad to know you had a positive experience with our team, especially Ben! Thanks for choosing BMW of Orland Park and sharing your feedback.

October 20, 2023

Simple process, clean car, fair price, pleasant staff. Love my new 2021 BMW X3!!!! Thanks Zeigler!!!! More

by Regan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Blunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alvin Crowder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regan Notter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarim Sajjad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Bugajski
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Oct 30, 2023 -

BMW of Orland Park responded

We're delighted to hear that you had a simple, hassle-free experience at Zeigler and that you're loving your new 2021 BMW X3! Your satisfaction is our top priority, and we're thrilled that you found the process to be smooth, the car clean, the price fair, and our staff pleasant. Enjoy your new BMW X3 to the fullest, and if you ever have any questions or need further assistance in the future, don't hesitate to reach out. Thank you for choosing Zeigler, and we appreciate your positive feedback! Best Wishes, BMW Of Orland

October 19, 2023

Prompt attention. Great work on the car. Easy drop off and pick up for loaner. More

by JBMC1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Oct 19, 2023 -

BMW of Orland Park responded

We're glad to know your visit to BMW of Orland Park was a breeze! Thanks for your support - see you down the road!

October 19, 2023

Service was excellent and fast. Tony Scanlon my rep was very knowledgeable and made the process easy. I liked the videos of the repair process too. More

by ARICCHIO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy Accettura
Report | Print
Oct 19, 2023 -

BMW of Orland Park responded

Thanks for your kind words about Tony's knowledge and efficiency! We're glad to know you had a great experience with our service team and appreciated the videos provided. See you next time at BMW of Orland Park!

October 19, 2023

Quick and professional visit. Thorough and detailed. I was pleased with the service and will return! More

by BeeEmGee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony S.
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Oct 20, 2023 -

BMW of Orland Park responded

We’re happy to hear that our team was able to demonstrate our commitment to great service at BMW of Orland Park. Thanks for taking the time to leave us a review! We look forward to helping you on your next visit!

October 19, 2023

I went to the BMW of Orland Park Saturday October 07, 2023 After I talk to them in a phone About the BMW X4 2021 Clean car Like the picture say And so I finished everything going smooth I did whatever More

by elhassan.mohamed90
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Mahdi Armoush
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Moreno is excellent , Mark Bugajski
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Oct 27, 2023 -

BMW of Orland Park responded

I sincerely apologize for any miscommunication made on our end. We strive to deliver a seamless and transparent purchase experience, and it was never our intention to mislead you. I would appreciate the opportunity to speak with you to see what I can do to help straighten things out. Please give me a call. Thank you, Dan Bustamante - General Sales Manager - 269-375-4500

October 19, 2023

We always like going theres new different cars everytime you wont be bored good coffee doing video now with the tech they show you what they are trying to explain to you its better More

by XCUBSXFANX.LM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahdi Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alvin Crowder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard pool, Mark Bugajski
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Oct 19, 2023 -

BMW of Orland Park responded

We're glad to know you enjoy your visits and the variety of cars at BMW of Orland Park. It's great that our tech videos are helpful in explaining things better! Thanks for sharing this positive feedback, we appreciate it!

October 18, 2023

Very good service amazing staff very professional Ben was a very professional service advisor fully knowledgeable More

by IBRAHIMTLAIB7129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahdi Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seraj Abughoush
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Oct 18, 2023 -

BMW of Orland Park responded

Ibrahim, we're glad to know you had a great experience with Ben and our team at BMW of Orland Park. Thanks for the positive feedback!

October 17, 2023

My car came back more dirty than when I gave it to them. They told me I could not wash it until it was fixed and then they sent it back half washed. Embarrassing More

by DEENARAB
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Oct 17, 2023 -

BMW of Orland Park responded

This does not sound like the five-star care we aim for, and I apologize. We always aim for top-notch service, and it seems we missed the mark with the car wash this time. Your feedback is valuable and will be used to improve our services moving forward. Please reach out if there is anything else I can do for you. Thank you, Brian Coster - Service Manager - 708-460-4545

October 17, 2023

very poor service, no coordination among departments. I already have extended warranty and still I made to pay for repair. More

by RKJ100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich in the service deptt.
Report | Print
Oct 27, 2023 -

BMW of Orland Park responded

We're sorry to read about your recent experience with us. It's important that our customers feel they are receiving excellent service and this includes coordination among departments. We'd like the opportunity to look into this further, especially regarding your extended warranty concern. Please reach out at your earliest convenience so we can work towards a resolution together - Thank you, Brian Coster - Service Manager - 708-460-4545.

Oct 27, 2023 -

RKJ100 responded

When I bought an extended warranty and it is still valid, why I was forced to pay for the repair. I bought warranty from you guys, I never went to CNA. If CNA is not covering the repair for you, that's your concern, not mine. When I bought warranty, you never told me what is covered by CNA and what is not, and now you are making this excuse. CNA was never in the picture when I bought the extended warranty and not even told to me that you covering it on behalf of CNA. Keep squeezing the customers, Well done ! I feel cheated by you. Similar things happend when I bought oil change deal from you and later on you refused to change oil for my BMW.

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