BMW of Orland Park

Service was great. Dion was always in contact with me on how the service time was going. Dion was always in contact with me on how the service time was going. More

Over four years, my experiences here have generally been good. The Service Advisors are great and help with the overall experience a lot; very responsive, personable, and flexible. However, an issue under w good. The Service Advisors are great and help with the overall experience a lot; very responsive, personable, and flexible. However, an issue under warranty wasn't resolved after multiple times bringing it in and the tech claiming it's resolved. Does anyone really care as long as BMW keeps footing the bill and everyone gets paid? I do, because even with being under warranty, you have to deal with the lack of loaners, not offering rental cars like some dealers do, paying for Uber to and from the dealer, risk of other stuff being broken in the process, and the overall time suck of it all. There was also a part on order that I ended up buying myself out of pocket and installing (took only one week to deliver to my house, and luckily I know how to research Service Bulletins) since it's been several weeks and no word on it being delivered to the dealer. For my unresolved issue, at this point I'm done taking it in and will try a different route. Given these points, I think my overall experience has been Average, though I would still recommend the Service Department for maintenance and even warranty work. I would think long and hard about out of warranty work, given their hourly rate, parts markup, the other options available, and risk of the parts cannon. At the end of the day, it comes down to who works on your car; the Service Advisor isn't the one turning the wrench. More

Also great service. Just wish an oil change wouldn’t take so long. 10:30-1:00 Just wish an oil change wouldn’t take so long. 10:30-1:00 More

The dealership is beatiful and makes you comfortable right away, but the gentlemen I worked with were simply amazing! Mateen kept me updated on the status of my order and was quick to respond to any qu right away, but the gentlemen I worked with were simply amazing! Mateen kept me updated on the status of my order and was quick to respond to any questions or issues I had. Mark was very professional and yet was really easy to work with. Both of them made me feel really special and that my car deal was the center of thier concerns during the entire process! Overall, I would rate both the dealer and the sales people were exceptional! More

Great customer service. Timely delivery. I love the shuttle service. Convenient. Car was was a great add on Timely delivery. I love the shuttle service. Convenient. Car was was a great add on More

My service technician was courteous and professional. Explained what the issue was and cost associated with critical maintenance vs recommended maintenance. Explained what the issue was and cost associated with critical maintenance vs recommended maintenance. More

Fast service. I liked the text function and video of the car including underneath and tire wear and brake information. I liked the text function and video of the car including underneath and tire wear and brake information. More

Tony my advisor was great in assisting me. He made sure I was taking care of. He made sure I was taking care of. More

Ben is excellent! !! The customer service was Great!!!!! The repair work was done pretty fast. Thank you very much !! The customer service was Great!!!!! The repair work was done pretty fast. Thank you very much More

Helpful staff. Clean pleasant James is a great service advisor and follows up promptly with me Clean pleasant James is a great service advisor and follows up promptly with me More