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BMW of Orland Park
Orland Park, IL
1,732 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,732 reviews
Verified Customer
July 28, 2023
I’ve brought my bmw into other dealerships and was treated much better than I was at this one. No courtesy car available, the shuttle was mysteriously ‘in the city’, and they had my car for SEVEN days treated much better than I was at this one. No courtesy car available, the shuttle was mysteriously ‘in the city’, and they had my car for SEVEN days when the warranty co. approved the repairs on day two. I had to call several time to get an update from Corey and he was dismissive each time we spoke. I’ll never bring my car to this location again. More
by jenjen348
Employees Worked With
Corey in the service dept.
July 28, 2023
Connor by far the best tech at bmw, always takes care of everything and I can’t forget Sheri is customer service - absolutely best service team around. Thank you !!! everything and I can’t forget Sheri is customer service - absolutely best service team around. Thank you !!! More
by KIMSTREIN
Employees Worked With
Connor and Sheri
July 27, 2023
I think the work was done well. However, since I don't know what the recall work included, it is difficult to tell. I would like to know what was fixed for the recall of my 430i c However, since I don't know what the recall work included, it is difficult to tell. I would like to know what was fixed for the recall of my 430i convertible - 2020. Thank you More
by atpkgp
Employees Worked With
Don't remember
July 27, 2023
James was amazing. He made sure everything was covered under warranty and got me a loaner right away. Great service and friendly! All the staff there were pleasant and He made sure everything was covered under warranty and got me a loaner right away. Great service and friendly! All the staff there were pleasant and full of smiles More
by JLODATO33
Employees Worked With
James Hatchett
July 27, 2023
Went in for a stuck front hood latch. $1,500 later, remembered how much I dislike going to the dealership for service. Polite staff, but the experience of going in there for service has b $1,500 later, remembered how much I dislike going to the dealership for service. Polite staff, but the experience of going in there for service has been brutal and I have (nearly) always left with the same feeling. More
by RHODESM
Employees Worked With
Jason
July 27, 2023
Service rep, Jason Jakubowski is always helpful and expedites the work to be done.. I find him informative and trustworthy pertaining to work to be done on the car. expedites the work to be done.. I find him informative and trustworthy pertaining to work to be done on the car. More
by Tjmonaco
Employees Worked With
Service Department
July 27, 2023
Great service; excellent salesperson (Joe McFadden); it was a pleasure doing business with him yesterday was a pleasure doing business with him yesterday More
by stevenrussell
Employees Worked With
