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BMW of Orland Park
Orland Park, IL
1,805 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,805 reviews
July 29, 2023
BMW of Orland Park--always prompt, courteous, professional, knowledgeable--best customer service you'll find anywhere, professional, knowledgeable--best customer service you'll find anywhere, More
by JAYMIESIMMON
Verified CustomerEmployees Worked With
July 28, 2023
Connor by far the best tech at bmw, always takes care of everything and I can’t forget Sheri is customer service - absolutely best service team around. Thank you !!! everything and I can’t forget Sheri is customer service - absolutely best service team around. Thank you !!! More
by KIMSTREIN
Employees Worked With
Connor and Sheri
July 28, 2023
The dealership was accommodating. Unfortunately, the service I requested could not be performed. I appreciate the honesty of the service technician by informing me and not trying to Unfortunately, the service I requested could not be performed. I appreciate the honesty of the service technician by informing me and not trying to perform the service anyway. I wish that communication could have been confirmed with me via the phone because I drove over 10 miles in the rain to reach the dealership. More
by SKIWE29
Employees Worked With
I do not recall the service technicians names.
July 28, 2023
I’ve brought my bmw into other dealerships and was treated much better than I was at this one. No courtesy car available, the shuttle was mysteriously ‘in the city’, and they had my car for SEVEN days treated much better than I was at this one. No courtesy car available, the shuttle was mysteriously ‘in the city’, and they had my car for SEVEN days when the warranty co. approved the repairs on day two. I had to call several time to get an update from Corey and he was dismissive each time we spoke. I’ll never bring my car to this location again. More
by jenjen348
Employees Worked With
Corey in the service dept.
July 28, 2023
Listen! Richard in the Service Department at Orland was remarkable with his knowledge and thorough understanding of service. This dealership far exceeded my Richard in the Service Department at Orland was remarkable with his knowledge and thorough understanding of service. This dealership far exceeded my expectations! More
by Ragsdale
Employees Worked With
Richard in Service
July 27, 2023
Went in for a stuck front hood latch. $1,500 later, remembered how much I dislike going to the dealership for service. Polite staff, but the experience of going in there for service has b $1,500 later, remembered how much I dislike going to the dealership for service. Polite staff, but the experience of going in there for service has been brutal and I have (nearly) always left with the same feeling. More
by RHODESM
Employees Worked With
Jason
July 27, 2023
Great service; excellent salesperson (Joe McFadden); it was a pleasure doing business with him yesterday was a pleasure doing business with him yesterday More
by stevenrussell
Employees Worked With
