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BMW of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
1,714 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,714 reviews

November 13, 2020

I have been serving my cars exclusively with Jason Jakubowski and Tom Jordan for years and they always goes above and beyond for me and my family. More

by dscaletta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski and Tom Jordan
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Nov 13, 2020 -

BMW of Orland Park responded

What can we say to thank you for your loyal business? It really means a lot that you can depend on our team to go "above and beyond." Enjoy your weekend and we hope to see you next time at BMW of Orland Park!

October 27, 2020

From the moment I first contacted Zeigler Auto Group their customer service was incredible. Our salesman was Scott Wagner. Scott immediately returned my emails and when we arrived at the dealership we w More

by Valnue2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Wagner
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Oct 28, 2020 -

BMW of Orland Park responded

Thank you for taking the time to leave us a review! We are so glad you had a great experience working with Scott here at BMW of Orland Park, and we will certainly let him know that you appreciate his help. We hope that you and your husband continue to enjoy the newly purchased vehicle!

October 14, 2020

Great and friendly staff in each department, prompt customer service. My vehicle was completed and delivered as promised. Richard in service was more than helpful throughout the process. More

by milan v
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Pool
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Oct 14, 2020 -

BMW of Orland Park responded

Hi Milan - Thank you for taking the time to share! It is great to hear that Richard and the team delivered such an excellent service experience. We appreciate your support and hope to work with you again at BMW of Orland Park. Safe travels!

October 12, 2020

Ziegler BMW in Orland Park is one of the best when it comes to customer satisfaction. Very kind and friendly. In and out quickly. Thank you More

by Shannon0808
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Boomsma
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Oct 13, 2020 -

BMW of Orland Park responded

It's our pleasure to assist you! Thank you for sharing these details so that others will know what it's like to be a guest at BMW of Orland Park. We look forward to serving you next time.

October 12, 2020

I’m always pleased with the service department. They service my car, clean it and out of the door I go. Good customer service! Happy More

by Leflore17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LaToya
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Oct 13, 2020 -

BMW of Orland Park responded

Thank you for supporting BMW of Orland Park. It's fantastic to see that our service department continues to impress you when you bring your vehicle in. We look forward to working with you next time!

October 11, 2020

Communication and customer service does not make me feel welcome as a customer. After I spent over $700 they lied about my car being washed. More

by DrPhyll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brad
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Oct 14, 2020 -

BMW of Orland Park responded

Dr. Phyll, this isn't the experience that we strive to offer as customer service is our priority. I'd like to assure you that we would never intentionally mislead a guest and I am so sorry for leaving the wrong impression. If you would be open to sharing the details of your visit, I would appreciate the opportunity to speak with you so I can address this feedback properly. Please consider giving me a call. Thank you, Brian Coster - Service Manager - 708-460-4545

October 03, 2020

I had servicing (oil change) done. It took 90 minutes. I observed some staff walking around without masks, and no social distancing. No hand sanitizers placed anywhere . I felt uncomfortable to stay that lo More

by Sampam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Latoya, Randy Boomsma
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Oct 14, 2020 -

BMW of Orland Park responded

Customer safety remains a priority for us and I sincerely apologize for what you encountered during your visit. I will be sure to address these concerns promptly so we can work towards offering a more comfortable experience in the future. If you would like to speak with us further, I am here to take your call. Thank you, Brian Coster - Service Manager - 708-460-4545

September 26, 2020

I have been ripped off repeatedly by this dealership. Me and my family own many BMWs bought from this dealer. Disappointed. Going to another dealer. More

by tjfklaus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Randy Boomsma
Report | Print
Sep 28, 2020 -

BMW of Orland Park responded

This isn't how we run our business. I certainly need to learn more about your experience with us to make sure it's addressed properly. I understand that you wrote this review to remain anonymous, but would you please reach out to me when you have a free moment? Thank you, Brian Coster - Service Manager - 708-460-4545

September 22, 2020

This is the worst place I have ever been to they take your money and tell you they serviced your car and they didn’t. Horrible More

by Love life
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Randy Boomsma
Report | Print
Sep 23, 2020 -

BMW of Orland Park responded

This is concerning to read, and I assure you that we take claims like this very seriously. We would never deal dishonestly with a customer, and I want to step in here so I can learn more about what happened. Will you please give me a call at your earliest convenience? Thank you, Brian Coster - Service Manager - 708-460-4545

September 19, 2020

Really good experience with Colleen, felt no pressure or rush at all. My BMW 540i is awesome I love it and BMW of Orland! Thanks! More

by Tom150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2020 -

BMW of Orland Park responded

Thank you, Tom, for posting about your experience with Colleen at BMW of Orland Park. We are excited to hear that you are on the road in your BMW 540i. Congrats and safe travels!

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