BMW of Orland Park

Service rep very helpful and knowledgeable. Corey kept me informed throughout the entire process. informed throughout the entire process. More

Very good dealership. Great service tech’s. Service Rep-not good. Rep-not good. More

Twice during sales process I should have walked as sales agent decided to talk to other clients during our sales process.my time is important agent decided to talk to other clients during our sales process.my time is important More

Took my car in for warranty work for a window. During an inspection they claimed to have found other issues but it was covered under warranty as well so I had them fixed. Received the car back and the next inspection they claimed to have found other issues but it was covered under warranty as well so I had them fixed. Received the car back and the next day a part that previously had no issues came loose causing the car to go to limp mode. Dealership claimed all repairs, including completely removing transmission couldn't have caused the issue and wanted to charge me to fix it. Disappointed and won't be taking my car there again. For what it's worth, customer service with Jason was excellent when I originally brought the car in for repair. More

Very poor service and customer support . Don't go ther. They put additional dollar without being transparent. If you are buying a luxury car you expect complete customer service with clear transparency on They put additional dollar without being transparent. If you are buying a luxury car you expect complete customer service with clear transparency on price , charges but nothing you will get. As soon you give them the down payment and sign the documents they will give you the keys and say bye. Post which its ur headache for anything , no-one will response or bother to listen to your complain. You will be called multiple times to the showroom for resolving small issues. BEWARE , they are frauds with no commitment. Pick other dealers. I am giving two stars as atleast my CAR is worth with what all i wanted . The only reason i had to goto BMW of Orland park as the color i like was with them only. More

I brought my car to this dealer for service, Jason the service representative is very professional. The next day I went to pick up my car. I was told in few minutes a porter would bring the car. After 40 service representative is very professional. The next day I went to pick up my car. I was told in few minutes a porter would bring the car. After 40 minutes Jason came to me and said the could not locate my car, and the keys also missing from lock box. It caused me anxiety attack. After another 40 minutes they found the car. The technician kept the car in side garage, and leaving keys in side the car. Jason said it was technician fault. I had to wait 1:30 hours for their mistake, and I wish they could compensate me for their mistake, but not. Any given time, the loaner car would not be available for 2 weeks at this location. More

Used car manager presents you with Fake Kelly Book Numbers on your trade.. Nobody is stupid enough not to check the real Kelly Blue Book Site for life the real numbers. Also check your numbers on your Numbers on your trade.. Nobody is stupid enough not to check the real Kelly Blue Book Site for life the real numbers. Also check your numbers on your paperwork so they don't change the numbers in their favor. This Is the fifth new car deal my family has made with Orland BMW. Previous 4 deals were honest transactions. Called and Emailed the GM several times for explanation. No response. Can only surmise that he is afraid to talk because he's hiding some questionable business practices. Used to be an excellent dealership, not anymore. They've lost my entire family's future business. More

Joe McFadden and BMW of Orland Park were a pleasure to work with. They were extremely accommodating and very straightforward to work with. I will be back and would highly recommend them. work with. They were extremely accommodating and very straightforward to work with. I will be back and would highly recommend them. More

Excellent customer service yesterday I went to buy a new bmw X5M they gave me the best service at the best deal and the best price 100% I recommend the seller Joe McFadden very good service from him bmw X5M they gave me the best service at the best deal and the best price 100% I recommend the seller Joe McFadden very good service from him More

Thank You for the service l received yesterday for my BMW. The service for my car was excellent. The Service Adviser was courteous and kind. I always get excellent advice when I come to the BMW dealershi BMW. The service for my car was excellent. The Service Adviser was courteous and kind. I always get excellent advice when I come to the BMW dealership. Thanks More