BMW of Orland Park

The best service advisor we ever had is Richard Pon (pls. check spelling) we give him perfect score!!!! 100%. Highly commendable!! He is Knowledgeable, courteous, (pls. check spelling) we give him perfect score!!!! 100%. Highly commendable!! He is Knowledgeable, courteous, More

Great service John for Service Great had a busted tire due to city pot holes they replaced tire and completed the next service that was due due to city pot holes they replaced tire and completed the next service that was due More

Had a problem with a car I bought. Ziegler went above and beyond to make it right. What defines customer service is how you are treated and taken care of when there is a time of need. Will recommend highl beyond to make it right. What defines customer service is how you are treated and taken care of when there is a time of need. Will recommend highly. Thanks Kerry! More

Great service department. My advisor Richard was professional and informative. He suggested timely service and let me know what to expect over the next two years. He went above and beyond. Thank you professional and informative. He suggested timely service and let me know what to expect over the next two years. He went above and beyond. Thank you! More

I'll sell you a car! Wait, no I won't. I had a better offer from another dealer and told them so. Orland Park: If I match it, can I still get your business? Me: Sure, I guess so. OP: H I had a better offer from another dealer and told them so. Orland Park: If I match it, can I still get your business? Me: Sure, I guess so. OP: How about this X3, which has lower miles and is better equipped than your other offer? Me: Great! I'll come in this early afternoon! OP: Cool! Can you maybe come in late this morning instead? We have a holiday party this afternoon. Me: Uh, okay, I'll rearrange my schedule. --One Hour Later, as I'm about to leave (dealership is far from my house) -- OP: Oh, we ran the numbers and can't sell you the car at that price. Me: Huh? We had a deal?! OP: We said "if" we could match your deal, could we earn your business? We never had a deal. I bought at Bill Jacobs instead. These guys suck. More

Integrity, Even When Things Go Wrong Saw what was my wife's dream car, a Porsche Cayenne for sale at a great price on Cars.com. Contacted the dealer and started working with Dave Scanlon Saw what was my wife's dream car, a Porsche Cayenne for sale at a great price on Cars.com. Contacted the dealer and started working with Dave Scanlon. I flew in from Nashville and Dave picked me up from the airport which I thought was classy. Upon arriving at the dealership and inspecting the car, there was some damage or flaking paint on the passenger side wheels. Dave didn't notice this before hand and I didn't notice it in the pictures. This should have been pointed out a bit better, but not the end of the world - so they took the wheel repair off the price. We get the deal done and I'm driving back to Nashville - I notice a warning light "Maximum Oil Exceeded". Ugh - I wonder how detail oriented these guys are? As I continue to drive home now I notice a slipping or jerking when I accelerate the car or when it is under power. I am already outside of Chicago now - so I call Dave and he writes down my issues and goes to his manager. I'm starting get concerned. Did I just buy a lemon? Did anyone drive and check this car out before selling it? Did I just get taken for 30K? I get in touch with the Sales Manager Kevin Notter who advises me to go to Porsche and get it checked out. At this point I was not assured that Ziegler was going to do make this right. Porsche comes back with the diagnosis - the famous Transfer Case failure - 4800$ repair. I let Kevin know what was up and BAM just like that, they paid for the repair and got me back on the road. No - this transaction did not go smoothly, but in the end Zeigler stepped up and made this right, and for that, I think you can trust these guys. My advice to buying any car? Drive it for 30 minutes - this transfer case issue didn't happen on the test drive because the car needed to be warmed up for the symptoms to be present. Very happy with the car and very happy that Dave and Kevin came through. More