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BMW of Orland Park
Orland Park, IL
939 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 940 reviews
June 09, 2024
Service consultant Jason Jakubowski is very knowledgeable and always helpful, he never has a problem when I question him on service recommendations I'm not sure I really need. He is a pleasure to work with and always helpful, he never has a problem when I question him on service recommendations I'm not sure I really need. He is a pleasure to work with. More
by WOODSFAMILY8
Verified CustomerEmployees Worked With
Helpful June 08, 2024
Service Team member Tony is always professional and knowledgeable about the service I require. HE explains things very well and always lets me know what is covered under my warranty contracts and what knowledgeable about the service I require. HE explains things very well and always lets me know what is covered under my warranty contracts and what is not. He always lets me know what service will be due next and the time frame. I am very pleased with my service at BMW of Orland Park. And most pleased with Tony, he is an asset to Orland BMW service team More
by MARYVONMAR
Employees Worked With
Tony Scanlon
June 08, 2024
The staff was very friendly and helpful. Peter was very knowledgeable about helping me get started on my new journey. The last time I bought a new vehicle was 2011 and believe me a lot has c Peter was very knowledgeable about helping me get started on my new journey. The last time I bought a new vehicle was 2011 and believe me a lot has changed over the years with technology and Peter was very supportive. Thanks again everyone. More
by excellexjr
June 08, 2024
Joe McFadden is an excellent sales representative. He is very patient and knowledgeable about BMW. He is very trustworthy and I highly recommend him for future purchases. He is very patient and knowledgeable about BMW. He is very trustworthy and I highly recommend him for future purchases. More
by roschellew
June 07, 2024
It took an hour and a half for an oil change. Much too long. I have to find another place to have my oil changes. And this survey is stupid. It insists I rate people in Sales, Finance, and M Much too long. I have to find another place to have my oil changes. And this survey is stupid. It insists I rate people in Sales, Finance, and Management even though I had NO contact with anyone in these departments. More
by KENKIPNIS
June 07, 2024
I’ve been coming to the Orland Park location for many years this day January 6 at after 10 check out the cashier was very rude. I gave her my car and her hand. She placed it back on the counter the same years this day January 6 at after 10 check out the cashier was very rude. I gave her my car and her hand. She placed it back on the counter the same with my service contract. She didn’t show me eye contact, she had one of the horses customer service I ever had at this location. I will never come back again. The Service department was very good More
by RLW3324
Employees Worked With
Didn’t check my receipt yet. The cashier
June 07, 2024
My advisor James Hatchett did a wonderful job getting me checked in and keeping me apprised of what was going on. The job was completed quickly and I was given a complete explanation of what was done. Frien checked in and keeping me apprised of what was going on. The job was completed quickly and I was given a complete explanation of what was done. Friendly, professional service, highly recommended More
by PAULDI1105
Employees Worked With
James Hatchett
June 06, 2024
Everyone was very nice and helpful. Gus was aweso.e and answered all my questions. Gus was aweso.e and answered all my questions. More
by maruiz07
June 06, 2024
Waited too long for car to be looked at and repaired. Towed to dealership on Friday. Didn’t even look at it until Tuesday. Neglected to tell us about 3% charge to use credit card resulting in an addition Towed to dealership on Friday. Didn’t even look at it until Tuesday. Neglected to tell us about 3% charge to use credit card resulting in an additional $102 charge We were not expecting. We would have brought cash. Not at all a happy customer More
by RADZ00@hotmail.com
Employees Worked With
Dion
