BMW of Orland Park

Overall love service at Orland Park. Sometimes you have to get a few more people involved but rarely have an issue that can’t be resolved pretty easily. Dion is the best! Sometimes you have to get a few more people involved but rarely have an issue that can’t be resolved pretty easily. Dion is the best! More

Great, friendly service. Dion was attentive and kept me informed as my vehicle was getting serviced. Dion was attentive and kept me informed as my vehicle was getting serviced. More

James provided excellent customer service while helping me! The ambience of the entire dealership was warm and friendly. me! The ambience of the entire dealership was warm and friendly. More

They did a good job on my car, although minor suspension work; still drives and feels brand new! work; still drives and feels brand new! More

Had a great experience working with Rob Snipe and his team to have my BMW iX maintained. They helped me out with a loaner car and kept me in the loops through the visit. Thanks all! team to have my BMW iX maintained. They helped me out with a loaner car and kept me in the loops through the visit. Thanks all! More

Chris Robinson was my salesman, and he helped me out every step of the way. He went above and beyond to answer all my questions, and address any concerns I had. every step of the way. He went above and beyond to answer all my questions, and address any concerns I had. More

Recall brake service done promptly and efficiently. All done in half a day. Courteous and helpful service staff. Nice loaner process. Everything went smoothly. All done in half a day. Courteous and helpful service staff. Nice loaner process. Everything went smoothly. More

3rd BMW and the team in the service dept is great. as a repeat customer. as a repeat customer. More

Richard did his usual effort to provide great service, was in and out in a reasonable amount of time. was in and out in a reasonable amount of time. More

I drove from a different state to purchase a used vehicle yesterday with my 2 young children. The experience left me very uneasy. We sat for long periods of time without any direction from anyone, they had t yesterday with my 2 young children. The experience left me very uneasy. We sat for long periods of time without any direction from anyone, they had to go to another location to get the 2nd set of keys, the car was not overly clean on the inside, and the purchase amount and pricing was flashed so quickly, I didn’t even have an opportunity for questions. But the real kicker is, we sign something saying we are buying as is. I asked several times about damage and was, in my opinion blown off other than some scuffs they buffed out. When I have purchased cars at other dealers, they sat down and set up all the equipment with me in terms of OnStar or UConnect, WiFi, rear entertainment, and showed me all the details on how to use the functions. Here, as soon as I signed the paperwork and I was handed keys and walked out…. Not even a handshake. I drove 3 1/2 hours back home and went to bed. When I woke up this morning and started to clean it, I noticed some pretty significant damage. Yes, it is partially my fault for not seeing it … but, I did ask several times about damage. It is my understanding they have a legal obligation to disclose this to me when asked?? Regardless, I am now sitting home in a different state, with no title, and am looking at how many thousands to have it repaired. I am very dissatisfied and would rather return the car and never deal with them again. More