BMW of Orland Park

Went in for an air bag recall repair (Passage and driver side). They parked my car outside for an hour before bringing it in the shop. Several of the service staff couldn't drive manual trans/stick. One of side). They parked my car outside for an hour before bringing it in the shop. Several of the service staff couldn't drive manual trans/stick. One of the staff stalled my vehicle 4 times if not more in the process of trying to get it into the shop. To add to this information after waiting 2hrs they told me they couldn't fix the driver side because they didn't have the parts. I have been a mechanic and fabricator for years. I set the bar pretty low for most shops, BMW of Orland park service center will be no exception. Thanks for setting the bar even lower. they told me they needed a part when I came back they didn't even replace any parts and told me it was fine. I waited 11 days just for them to tell me it was fine. they took way too much of my time and money for a recall they were responsible for More

BMW of Orland Park will never get another order from me. I have purchased serveral vehicles from them. The last two purchases were awful. I put in a dealer complaint with BMW. I placed an order for a 202 I have purchased serveral vehicles from them. The last two purchases were awful. I put in a dealer complaint with BMW. I placed an order for a 2025 BMW X5 with air suspension. It was delivered to the dealership on October 31, 2024. The sales manager made a short term decision to sell my custom order to another customer. BMW of Orland Park does not reward customer loyalty at all. Sarim is a terrible communicator. BMWUSA sent me an email thanking for my new order on Nov 2. Sarim excuse was he was off the day the sold the car. He doesn't take care his customers. When I took delivery of my car, Sarim set an appoint for 11 AM. He had me sign a couple of documents. Then walked me order to service area and had me wait 3 hours to get into the finance office. At 12:45 he said I was next up. But, I didn't into the finance office until 1:45. Sarim agrreed I purchased a lot BMW products. I hope he enjoys cashing his last commission check from me. I will take my business one of the other 9 BMW centers in Chicago market. 2025 X5 - Purchased at Orland Park 2023 X7 - Purchased at Orland Park 2022 X5 - Purchased at Orland Park 2019 X5 - Purchased at Orland Park 2017 X5 2016 X5 2014 X5 2012 X5 2011 X5 More

Tony Scanlon and the entire service team at Ziegler BMW are always truly the best!! are always truly the best!! More

Timely service and good customer service along with explanation of labor to be performed during my waiting period. explanation of labor to be performed during my waiting period. More

Gus Gertos is very professional sales person. He is very good providing all the information and taking care of us from first call to we left the dealership. BMW of Orland should be very proud of He is very good providing all the information and taking care of us from first call to we left the dealership. BMW of Orland should be very proud of having employee like him. He is providing excellent service. Thank him taking care of us in a short time. More

Great employees Location convenient Great service Hours of operation helpful Friendly atmosphere Clean and accommodating service Hours of operation helpful Friendly atmosphere Clean and accommodating More

I appreciate the service associate sending a Lift to retrieve my vehicle. At times Jason seemed dismissive. I waited over 45 minutes after paying 5k in repairs and my miles to service were not reset alt retrieve my vehicle. At times Jason seemed dismissive. I waited over 45 minutes after paying 5k in repairs and my miles to service were not reset although my truck was there for 3 days. More

All of the sales-personnel were very professional and knowledgeable. They were patient and encouraged questions. All of my questions were answered in a timely matter. Even the facility itself was of grea knowledgeable. They were patient and encouraged questions. All of my questions were answered in a timely matter. Even the facility itself was of great quality. More

James was very helpful in assisting with my request for an oil change as well as guiding me on warranty information and service plans. The cashier was pleasant and very patient. an oil change as well as guiding me on warranty information and service plans. The cashier was pleasant and very patient. More

Great car buying experience! I would highly recommend! Peter and Joe were very knowledgeable and helpful! I would highly recommend! Peter and Joe were very knowledgeable and helpful! More