Back

BMW of Orland Park

Orland Park, IL

4.6
1,840 Reviews
Contact Dealership

11030 W 159th St

Orland Park, IL

60467

Directions

By Type

Showing 1,840 reviews

November 12, 2024

I have had all my service requirements on my 2020 228 Gran Coupe done at BMW of Orland Park for the last three years and am very happy with the service and the ease of scheduling an appointment. Even whe More

by PATTIOLK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory - Service Department
Nov 12, 2024 -

BMW of Orland Park responded

Thank you for your loyalty over the past three years and for sharing such wonderful feedback! We’re thrilled to hear that you’ve consistently had a positive experience with our service team and that scheduling has been convenient for you. It’s our goal to make each visit as smooth and efficient as possible, and we’re glad that our efforts to limit wait times and provide a freshly washed vehicle have added to your satisfaction. We look forward to continuing to provide you with exceptional service for many more years to come! Best Wishes, BMW Of Orland Park

November 12, 2024

I drive out of my way to service my BMW at this dealership. Great service. More

by SEANPSWEENEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Shellberg
Nov 12, 2024 -

BMW of Orland Park responded

Thanks for the 5-star review. We hope to see you again at BMW of Orland Park!

November 11, 2024

Tony Scanlon is an excellent service advisor. He is honest, friendly and knowledgeable advisor. He is great to work with! More

by amjoy0512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

BMW of Orland Park responded

We're delighted to hear that Tony provided you with such excellent service at BMW of Orland Park. Thank you for sharing your experience!

November 11, 2024

Great experience. Time was long but I left happy knowing that the service was done right. More

by TINAREYTYLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Nov 11, 2024 -

BMW of Orland Park responded

Thank you for this 5-star review of BMW of Orland Park! Have a great day!

November 11, 2024

Went in their for a oil change on November 8 2024, they were so concerned about me getting new brakes which I just got a year ago making all the reason I need new brakes took the tire off and everything to More

by EBONIEESTERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Shellberg
Nov 12, 2024 -

BMW of Orland Park responded

It's disappointing to hear about your recent experience with us. We strive for transparency and thorough service, so it's concerning that we may have fallen short during your visit. Your feedback is valuable, and I'd like the opportunity to address these issues directly with you. Please feel free to reach out at your convenience. Thank you, Brian Coster - Service Manager - 708-460-4545

Nov 12, 2024 -

EBONIEESTERS responded

We talked when the dashboard lights came on, you started talking about the weather changing and what your car do instead of saying what the problem was that the mechanic didn’t do the service that you came in for instead he tried to get more money out you about your brakes none of that came out your mouth making me have to write a review

November 10, 2024

I purchased 2025 X5 in October with ultimate warranty of $5k. Sales girl Huda is keep saying on the phone that I am covered. But the. It doesn’t show anywhere in the bill. Make sure before you purchase any More

by tush824u
Recommend Dealer
No
Employees Worked With
Joseph DiGiovanni
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Huda
Nov 12, 2024 -

BMW of Orland Park responded

I'm sorry to hear about the confusion regarding your warranty coverage. We strive for transparency in all transactions, and it's concerning that this wasn't clear on your bill. Please reach out so we can clarify any misunderstandings and ensure you have the correct information. Thank you, Anthony Paramo - General Sales Manager - 7084604545

November 10, 2024

Very professional interaction. I felt good about the deal I received. Sarim was a very good salesman and was attentive to my needs. More

by jamespfinn
Recommend Dealer
Yes
Employees Worked With
Sarim Sajjad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

BMW of Orland Park responded

James, we're delighted to hear that Sarim provided you with a professional and attentive experience at BMW of Orland Park. Enjoy your new ride!

November 10, 2024

Great customer service! Service techs do not try to upsell, they seem to care more about the customer than money they will make - thank you! More

by AMEDINA922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew - certified technician
Nov 11, 2024 -

BMW of Orland Park responded

Thank you for sharing your positive experience with BMW of Orland Park! We're delighted to hear that our service techs provided great customer care without the pressure of upselling. We appreciate your feedback and look forward to serving you again in the future!

November 10, 2024

Very accommodating and great to deal with! Recommend them to anyone looking to buy a BMW More

by DSOLAYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory KAZIENKO
Nov 11, 2024 -

BMW of Orland Park responded

Thank you for recommending BMW of Orland Park! Safe travels!

November 09, 2024

Thus far my experiences with BMW of Orland Park have been costly, BUT pleasant and, I think, fair and honest. Jason has been there since I first became a customer and he has always served with accuracy, fri More

by GAIL_CANNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

BMW of Orland Park responded

Gail, we're glad to hear that Jason and the team at BMW of Orland Park have been providing you with pleasant and honest service. Keeping up with scheduled maintenance is a great way to ensure your car stays dependable! Thank you for sharing your experience.

...
58
...