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BMW of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
1,768 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,768 reviews

August 16, 2024

Jason is the reason I have loyalty to the dealership is really great. I hope he is appreciated. More

by Ed53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

BMW of Orland Park responded

Thank you for taking the time to review Jason and BMW of Orland Park! We will pass along your kudos. Safe travels!

August 16, 2024

Cory was very helpful in explaining the service needs for my 2013 535xi. The Service Tech's video was also incredibly helpful in further understanding the issues. More

by len.farrell
Recommend Dealer
Yes
Employees Worked With
Corey Josephson
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Aug 16, 2024 -

BMW of Orland Park responded

Len, we're glad to hear Cory and our team at BMW of Orland Park provided helpful explanations for your service needs. Thanks for sharing your experience!

August 16, 2024

Great experience with the team there they were professional and made sure I was happy with my purchase More

by keannawilliams6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alvin Crowder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Kendra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

BMW of Orland Park responded

Keanna, we're glad to hear you had a great experience with our team at BMW of Orland Park! Enjoy your new purchase and thanks for the feedback!

August 15, 2024

Very prompt and professional service. Didn’t like the 3% charge if you pay with a card More

by JACKFERRITER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

BMW of Orland Park responded

Thank you for your feedback! We're pleased to hear that you found the service prompt and professional. We understand your concerns about the 3% card surcharge and will take your comments into consideration as we review our policies. We appreciate your input and hope to continue serving you in the future. Best Wishes, BMW Of Orland Park

August 15, 2024

Nice clean establishment and they get the job done. I like how they send you little details if something is wrong with your car 😊 More

by MARQUITA_CAMPBELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

BMW of Orland Park responded

Marquita, we're glad to hear you appreciate the detailed updates and cleanliness at BMW of Orland Park. Thanks for sharing your experience!

August 14, 2024

Rich was very approachable and answered my questions. Good service and my car was clean driving away. Not too happy with 3% charge on my credit card. More

by DDW2848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

BMW of Orland Park responded

Thank you for sharing your experience with BMW of Orland Park! We're glad to hear Rich provided good service and that your car was clean. We appreciate the feedback about the credit card charge and will take it into consideration.

August 14, 2024

I was here for service and it was a pleasant experience. My service advisor kept me updated at every point during the process. The cost of service was expensive however I anticipated paying more at a BMW More

by LAWRENCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

BMW of Orland Park responded

Thank you for sharing your experience with BMW of Orland Park! We're glad to hear that our service advisor kept you well-informed and that you're planning to return. We appreciate your trust in us!

August 14, 2024

Wasted my time! !! This dealership don’t value people’s time!!! They didn’t do what they’re supposed to do, ended up pullling my car out and when I got my car all my More

by BMW 328i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Hatchett
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

BMW of Orland Park responded

We’re truly sorry to hear about your experience and the issues with your tire pressure. We understand how frustrating this must be and apologize for not meeting your expectations. We’ll address these concerns to prevent future occurrences. Please contact us directly so we can resolve this matter and ensure your satisfaction. Best Wishes, BMW Of Orland Park

August 14, 2024

I was treated with utmost respect and care and it was so comfortable in the waiting area . I was constantly informed on what was going by word of mouth as well as video. It was truly a great experience More

by TDWSLWTMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

BMW of Orland Park responded

We're delighted to hear you had a great experience at BMW of Orland Park! Keeping our customers informed and comfortable is always our priority. Thanks for sharing your feedback!

Aug 16, 2024 -

TDWSLWTMW responded

My email address is tdwslwtmw@yahoo.com

August 13, 2024

I like that the mechanic sends you live video of your car explaining his recommendations. As a woman, that gives me more reassurance that I’m not being hackled More

by KEISHAWILL8713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Hatchett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Josephson
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Aug 13, 2024 -

BMW of Orland Park responded

Keisha, we're glad to hear that the live video feature provided reassurance during your visit to BMW of Orland Park. Thank you for sharing your positive experience!

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