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BMW of Orland Park

Orland Park, IL

4.6
1,762 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,762 reviews

August 02, 2024

It was fine Tony was pleasant and efficient the people who work there are always nice More

by LING1027
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Scanlon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Josephson
Aug 02, 2024 -

BMW of Orland Park responded

Thank you for sharing your appreciation for Tony and the BMW of Orland Park Team!

August 02, 2024

Very quick and easy. Done on time. Professional experience from the moment I arrived. I recommend them More

by BOSSRIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

BMW of Orland Park responded

Thanks for recommending BMW of Orland Park! We're glad to hear you had a quick and professional experience with us.

August 01, 2024

Jason J is the best. . Great service and solid communication. Gets us in and out quickly. More

by STEVE@ROMASPORTSCLUB.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

BMW of Orland Park responded

Steve, thank you for sharing your BMW of Orland Park experience! We're delighted Jason could hit the mark with 5-star service.

August 01, 2024

They were very knowledgable and professional. Kept me informed the whole time and the customer waiting area is very comfortable with fresh coffee and water. I was able to work while I waited! More

by LAURA.BUGOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not see the person I worked with listed here and do not remember his name
Aug 02, 2024 -

BMW of Orland Park responded

Laura, we're glad to hear you had a comfortable and informed experience at BMW of Orland Park. Thanks for sharing your positive feedback!

August 01, 2024

The best experience ever. I highly recommend BMW of Orland Park. Mahdi went above and beyond to get me the car I wanted it and the best deal. More

by Drmshalabi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahdi Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

BMW of Orland Park responded

We're delighted to hear that Mahdi provided such an exceptional experience at BMW of Orland Park. Thank you for the high recommendation and enjoy your new car!

July 31, 2024

Advisors should be more knowledgable about product and should be able to answer technical questions when asked by customers. More

by TSHADDAD1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

BMW of Orland Park responded

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced. Our goal is to ensure that our advisors are fully equipped with the knowledge needed to assist our customers effectively. Your comments highlight an area where we can improve, and we are committed to providing additional training to our team to ensure they are more knowledgeable about our products and can confidently address technical questions. We value your input and appreciate your patience as we work towards enhancing our service. If you have any further questions or concerns, please feel free to reach out to us directly. We’re here to help and ensure you have a positive experience with us. Thank you for bringing this to our attention. Best Wishes, BMW Of Orland Park

July 31, 2024

Nice showroom and convenient location. Staff was very courteous. And most of all, I absolutely love my BMW! More

by Kelly K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Bugajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarim Sajjad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Kendra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Paramo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

BMW of Orland Park responded

Kelly, we're delighted to hear you love your BMW and had a great experience with our team at BMW of Orland Park! Thanks for the kind words!

July 31, 2024

Richard Pool is quick and every time is a great experience. Explains what the issue is and easy to understand. More

by HANNAN.CHAUDARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

BMW of Orland Park responded

Hannan, we're delighted to hear that Richard made your experience at BMW of Orland Park smooth and informative. Thanks for sharing!

July 31, 2024

While visiting our former home state, we had just decided to pass some time and begin our search for a new vehicle with no intention to purchase on that day. .The kind, no pressure manner in which More

by Voboik
Recommend Dealer
Yes
Employees Worked With
Victoria Kendra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

BMW of Orland Park responded

Thank you for sharing your experience! We're delighted to hear that Victoria's no-pressure approach and dedication made your visit to BMW of Orland Park enjoyable. Safe travels in your new ride!

July 31, 2024

Missed a significant issue which ended up being a 10k bill. Will not come back to that dealership and will not purchase another BMW. Had BMW’s for 25 years. Never again! More

by LAPDAD71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Scanlon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

BMW of Orland Park responded

We are truly sorry to hear about your recent experience. We understand the frustration and inconvenience that such an issue can cause, and we regret that this has led to your decision. Please know that we take your feedback very seriously and are committed to making things right. We would appreciate the opportunity to discuss this matter further and work towards a resolution. Please contact our Service Director at 708-460-4545. Thank you for bringing this to our attention. We hope to restore your faith in our dealership and in BMW. Best Wishes, BMW Of Orland Park

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