BMW of Orland Park

I have purchased my last 5 BMWs from this location. Gus Gustoes is always super helpful and it all got started with Dan Bustamonte. Gus Gustoes is always super helpful and it all got started with Dan Bustamonte. More

My experience with the Service Team has always been wonderful. I was extremely disappointed when I paid to find out that Ziegler is charging a 3% Credit Card Fee for their customers, long time and loy wonderful. I was extremely disappointed when I paid to find out that Ziegler is charging a 3% Credit Card Fee for their customers, long time and loyal customers. I've always used my credit card to pay and never have I been charged for my service bill. The cashier said very unsympathetically that the Credit Card companies are charging them (Ziegler) and so now they charge us , their clients. My reply was.... they (credit card companies) have always charged you a fee, it is an expense every business absorbs, so why now are you charging your loyal clients? What this tells me is Ziegler has just increased their profits by 3% on his clients! Had I known this before I went there for tires and brakes - I could have gone to any reputable Tire Outlet and not be charged a service fee. $100.00 fee is not a great feeling for a loyal customer. More

The service was completed in a timely manner and everyone was very friendly yet professional. was very friendly yet professional. More

Amazing as always! Great service and the team. It is always a pleasure to go and get the service done! Great service and the team. It is always a pleasure to go and get the service done! More

Orland Park BMW has always provided excellent customer service! Their service center is unbeatable Thank you! service! Their service center is unbeatable Thank you! More

My experience with Gus exceeded my expectations. Gus made sure to take all my needs in mind and ended up finding the perfect suv for me that fit my budget. He was professional yet very personable an Gus made sure to take all my needs in mind and ended up finding the perfect suv for me that fit my budget. He was professional yet very personable and answered all my questions. I would absolutely come back and work with him! More

Reliable, kind, good price point —comfortable environment and good coffee—polished place- professional staff and managers and good coffee—polished place- professional staff and managers More

Always a pleasant experience. James was very professional and sweet. He listened to me and addressed my questions James was very professional and sweet. He listened to me and addressed my questions More

Service itself was fine. Pick up was not. I had to wait for 20 minutes to get my car. Had to go to the cashier twice to ask where my car is. I also thought the normal protoco Pick up was not. I had to wait for 20 minutes to get my car. Had to go to the cashier twice to ask where my car is. I also thought the normal protocol was to wash the car but it wasn’t washed. More

The dealership is nice but the service person Jason J. was awful! I came in for an oil change and I got the feeling I was disturbing him? He told me after the oil change that he would not reset the oil was awful! I came in for an oil change and I got the feeling I was disturbing him? He told me after the oil change that he would not reset the oil counter and when I asked why, he started talking in circles about why I should not change my oil. This guy has the personality of a postage stamp! I have owned four BMW's in the past and never has the dealership refuse to reset the counter. After I left, I had the feeling that maybe Zeigler BMW did not change my oil? Overall, I had a horrible experience at Zeigler BMW! I will definitely mention my experience to my friends that are BMW owners! Lastly, I have work with James Hatchet in the past and he is always outstanding, Jason could learn a lot from James Hatchet!!! More