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BMW of Orland Park

Orland Park, IL

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Employees
Reviews
Vehicles
4.6
1,762 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,762 reviews

June 01, 2024

Need to improve this process for returning cars after services, wait out front is long. Not a fan of their new 3% surcharge on credit card payment especially after dropping $2300 on a service More

by Kev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Jun 24, 2024 -

BMW of Orland Park responded

Thank you for your feedback. We appreciate your patience and will work on improving the return process at BMW of Orland Park. Your comments about the surcharge are noted, and we apologize for any inconvenience caused.

June 01, 2024

Jason Jakubowski ordered the parts I needed. Part s came in exactly when he said they would. Jason called and the very next day the repair was completed. Cant ask for much MORE! More

by YMAPPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin Crowder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Vosler
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Jun 03, 2024 -

BMW of Orland Park responded

We're delighted to hear that Jason provided such efficient service at BMW of Orland Park! Thanks for sharing your positive experience, and we're here if you need anything else.

May 30, 2024

Chris Robinson was great to work with. Very helpful. Mike the Finance Manager was a ball buster, as all dealer Finance Managers are. More

by rick@benzaco.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Huff
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May 30, 2024 -

BMW of Orland Park responded

Thanks for the feedback, Rick! We're glad to hear Chris was helpful and that you had a positive experience overall at BMW of Orland Park. Enjoy your new ride!

May 30, 2024

Very professional dealership. The service team excellent when it comes to scheduling service and repair information. More

by REGINA6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Service Department
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May 30, 2024 -

BMW of Orland Park responded

Thank you for the kind words! We're glad to hear our service team at BMW of Orland Park provided excellent support. We appreciate your feedback and look forward to assisting you again in the future!

May 30, 2024

Jason Jakubowski is an outstanding communicator with a strong knowledge of all the vecicles brought in for service . More

by PCONWAY8687
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
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May 30, 2024 -

BMW of Orland Park responded

We're delighted to hear that Jason's communication and expertise made a positive impact during your visit to BMW of Orland Park. Thanks for sharing!

May 30, 2024

During my 5 hour service wait I would have appreciated free access to water and snacks. I expect this at a luxury car dealership. I understand you are under construction but the makeshift coffee area was More

by NAPER1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I worked with service
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Jun 18, 2024 -

BMW of Orland Park responded

Thank you for sharing your experience. We apologize for the inconvenience during your visit, especially with the makeshift coffee area and receipt mix-up. Your feedback is valuable as we strive to improve our services even amidst construction challenges. Please reach out so we can address these issues directly and ensure a better experience next time. Thank you, Brian Coster - Service Manager - 708-460-4545

May 29, 2024

I came in on a Sturday evening almost before closing, with a blown out tire,and the staff was helpful in getting me to a place for a rental car, as all the rentals were out. ihad to leave my car there ov More

by lemuell777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

BMW of Orland Park responded

We're glad to hear our team at BMW of Orland Park was able to assist you with your tire issue and rental car needs, even on a busy Saturday evening. Thanks for sharing your positive experience with us - safe travels!

May 29, 2024

This dealership has always shown professionalism and courtesy from the time of purchase to having our BMW serviced. More

by JUSTCHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason & Dion in the service dept, Gabe Jarquin
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May 30, 2024 -

BMW of Orland Park responded

Thank you for your feedback! We're glad to hear that our team at BMW of Orland Park has consistently provided professionalism and courtesy. We appreciate your continued trust in us!

May 29, 2024

Ronnie is awesome! I love my purchase and will be back! Dianna Francis and Joe Francis More

by JJFRANCIS25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarim Sajjad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabe Jarquin, Ronnie Robles
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May 30, 2024 -

BMW of Orland Park responded

Dianna and Joe, we are glad to hear that you are loving your new vehicle. Ronnie will appreciate the shoutout! Thank you for being part of the BMW of Orland Park family. We will see you for your next purchase.

May 26, 2024

I was helped and handled by Tom very professionally and I was also helped by Matt who showed me how to park automatically. More

by MISHA_ISB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis from sales., Gabe Jarquin
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May 28, 2024 -

BMW of Orland Park responded

Thank you for sharing your experience! It's great to hear that Tom and Matt provided professional assistance at BMW of Orland Park. Enjoy the new features of your car!

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