BMW of Orland Park

Service advisor James Hatchett was very courteous and professional. Work on on my vehicle was completed in a timely fashion. I highly recommend this establishment. professional. Work on on my vehicle was completed in a timely fashion. I highly recommend this establishment. More

Jason was superb in identifying my maintenance needs & handling my car intake upon arrival. His demeanor was pleasant in answering my novice questions & gave accurate information about the time element i handling my car intake upon arrival. His demeanor was pleasant in answering my novice questions & gave accurate information about the time element involved. Jason brought the car to me in the waiting area & handled the payment with my credit card, returning card & receipt while I worked Matt, the information geek. All in all, everything went as expected & I was a “happy camper” leaving the dealership!!! Great service!! More

Dion was great! really friendly and provided pricing of the items that needed attention with my car. Normally people dread the service dept but not in this case. Tha really friendly and provided pricing of the items that needed attention with my car. Normally people dread the service dept but not in this case. Thank you! More

I brought my car in because the air wasn’t working. I brought my car in last year; and the same issue happened again. I called my previous advisor John, and he told me It wasn’t covered. When I took i I brought my car in last year; and the same issue happened again. I called my previous advisor John, and he told me It wasn’t covered. When I took it this time I had to pay again, for the same issue. I felt lied too and unappreciated. More

Very good experience. A little slow, but was ok with it. (1:30-3:45 for oil change) A little slow, but was ok with it. (1:30-3:45 for oil change) More

Took care of the service my X5 need in a timely manner. My advisor James Hatchett was a friendly total professional My advisor James Hatchett was a friendly total professional More

Great service, professional staff. Disappointing to see a 3% service fee posting for using a credit card at the cashier and no wear else. Bought a new set of tires and would have brou Disappointing to see a 3% service fee posting for using a credit card at the cashier and no wear else. Bought a new set of tires and would have brought my check book. More

The place is undergoing construction and a bit disorganized The waiting time was very very long disorganized The waiting time was very very long More

Thank you Corey for making everything simple very well appreciated. Hope you enjoy your gift appreciated. Hope you enjoy your gift More

The experience of taking the car in was done efficiently, even though there were a lot of customers in line to get serviced. I felt like I was a priority. Everyone was professional and courteous. I even got even though there were a lot of customers in line to get serviced. I felt like I was a priority. Everyone was professional and courteous. I even got there a little late to pick up my vehicle and the person took the time out to help me and get me out the door. It was a great experience, even though no one wants to have to fix their car you guys made it easy And my repair rep was fantastic. I think his name is Richard. He was awesome. I will always come back to you guys for all of my car maintenance and upkeep and I will purchase my next BMW from you guys special thanks to Sid Armoush as well. He help me get Lined up for service as well. More