BMW of Orland Park

My Service Rep, Corey, was a pleasure to work with. He was extremely busy and took time with each client as necessary. I did have to come into the dealership 2x because a part has to be ordered because He was extremely busy and took time with each client as necessary. I did have to come into the dealership 2x because a part has to be ordered because it was unavailable. This was an inconvenience as I am in the process of hiring and had to cancel several live interviews. I did spend quite a bit of time waiting at the dealership between both days. I would recommend for future that more communication is received via text as to status; even if an update is not yet available. Maybe "Hello, I am aware that you are still patiently awaiting for your vehicle and we are working diligently to complete". The price of service was quite steep and I did speak with both Corey and a manager in regards to this. My brakes were just short of the 2yr warranty period and therefore was charged full pricing with minor credit adjustments. More

I brought my car in because the manual trunk latch was intermittently working. The day before, iit didn't work at all. The day of service, it worked so nothing was done. I didn't imagine this happening an intermittently working. The day before, iit didn't work at all. The day of service, it worked so nothing was done. I didn't imagine this happening and ended up wasting 2 hours for nothing. I'm highly disappointed! Dion did what he could so I'm not blaming him. The car is under warranty so I don't feel I was treated fairly. More

Experience was top of the line with the expertise that exceeded my expectation! Always great service with great people! exceeded my expectation! Always great service with great people! More

James always goes above and beyond. He's a pleasure to work with and makes sure you are comfortable. He's a pleasure to work with and makes sure you are comfortable. More

Excellent and prompt service. James was very helpful. Good communication throughout the process. Kept me informed. James was very helpful. Good communication throughout the process. Kept me informed. More

This review has nothing to do with Dion he was absolutely amazing, kind and helpful and got me in and out as quickly as possible. I am however disappointed with the recommendations the service crew suggested amazing, kind and helpful and got me in and out as quickly as possible. I am however disappointed with the recommendations the service crew suggested when I came in for an oil change and then needed 3 critical other things done but when I took it to a friends shop they said it wasn’t critical and that my oil leak was barely there but I feel like every time I come in you guys try to make a buck off me. Again, Dion is so awesome and heard me and my concerns and was the absolute best service advisor I had worked with there. More

I worked with Sid on my latest X5 purchase. He was extremely responsive to queries and provided an excellent buying experience. I would recommend both him and Orland Park BMW for your next vehi He was extremely responsive to queries and provided an excellent buying experience. I would recommend both him and Orland Park BMW for your next vehicle! More

James is always a pleasure to work with. He always makes sure everything is done right and you are taken care of. He always makes sure everything is done right and you are taken care of. More

The service was so slow. I waited almost 3 hours for an oil change and the had to wait in this long line to pay because there was only one cashier everyone was complaining. O I waited almost 3 hours for an oil change and the had to wait in this long line to pay because there was only one cashier everyone was complaining. Overall the service was not good at all More

Waited two hours to be told the needed tire was not available, when parts confirmed availability of the tire the previous day. available, when parts confirmed availability of the tire the previous day. More