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BMW of Orland Park

Orland Park, IL

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Employees
Reviews
Vehicles
4.6
1,781 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,781 reviews

April 28, 2024

Waited two hours to be told the needed tire was not available, when parts confirmed availability of the tire the previous day. More

by VETAYLOR09
Recommend Dealer
No
Employees Worked With
Worked with service
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Apr 29, 2024 -

BMW of Orland Park responded

I'm sorry to read about the confusion and inconvenience you experienced with us regarding your tire. This certainly isn't reflective of our usual service standards, and we'd like to look into this further for you. If possible, could you please reach out directly so that we can discuss this in more detail? Thank you, Brian Coster - Service Manager - 708-460-4545

April 26, 2024

Great service even though I didn’t have an appointment. I explained the problem and they had no question checking my car over and telling me what needed to be done. More

by MAZIARKAJ
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey - Service Advisor
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Apr 29, 2024 -

BMW of Orland Park responded

We're glad to know our team at BMW of Orland Park was able to assist you promptly and efficiently. We strive for great service every time - appointment or not! Thanks for the review.

April 26, 2024

Andrew Kowal gave us great service and it was a hassle free out of state transaction. More

by beammer0
Recommend Dealer
Yes
Employees Worked With
Andrew Kowal
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Apr 26, 2024 -

BMW of Orland Park responded

We are glad to hear that Andrew made your out-of-state transaction hassle-free! Thanks for choosing BMW of Orland Park.

April 26, 2024

Richard Pool is an excellent service advisor who always takes care of the customer and their complete satisfaction is foremost. More

by HOGGER1399
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
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Apr 26, 2024 -

BMW of Orland Park responded

We're delighted to know that Richard provided you with excellent service at BMW of Orland Park. Ensuring complete customer satisfaction is indeed our top priority! Thanks for the review.

April 25, 2024

They gave me a better deal than other dealerships and the sales consultants were especially friendly. More

by minsoocheon
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Gertos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Moreno
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Apr 26, 2024 -

BMW of Orland Park responded

We're glad to know you found our deal competitive and the sales consultants friendly at BMW of Orland Park. Thanks for sharing your experience!

April 25, 2024

Disappointed car wash not working and had to pay for one at nearby car wash which was no good. The one next to your dealership. Wait time was long. The only reason I’m rating good is person who took care of More

by YOUROWNWORLD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Gertos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alvin Crowder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

BMW of Orland Park responded

We're sorry to learn about your recent experience at BMW of Orland Park. We appreciate you bringing these issues to our attention and we'll work on improving them. It's great that our team member was able to assist you well, though! Thanks for sticking with us - we look forward to serving you better in the future.

April 25, 2024

I really like my sales person Collen Wright she is personable and professional. She calls me every year on my Birthday. She is the greatest More

by ENGILLIS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't know the mgmt staff, Mark Bugajski
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Apr 26, 2024 -

BMW of Orland Park responded

We're delighted to know that Collen has made your experience at BMW of Orland Park memorable! It's always our goal to provide personable and professional service. Thanks for the kind words, we appreciate it!

April 24, 2024

The overall service was a lot less than desired. I understand they cannot prevent back order or the construction on site, but the communication was horrible. I did not have my new car (2024) for 26 More

by LUKERMUSSELMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Apr 29, 2024 -

BMW of Orland Park responded

Luker, I'm sorry to read about your recent experience with us. We strive for excellent communication and service, so it's disappointing to learn we fell short during your visit. Your feedback is important in helping us improve our processes moving forward. If you're open to discussing this further or have any other concerns, please reach out to me. Thanks, Brian Coster - Service Manager - 708-460-4545

April 24, 2024

excellent service Richard and Jason are excellent service was as expected and workmanship is as expected More

by land rover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard,Jason
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Apr 24, 2024 -

BMW of Orland Park responded

We're glad to know that Richard and Jason provided excellent service at BMW of Orland Park! We always aim for top-notch workmanship. Thanks for the review!

April 23, 2024

I bought a bmw in 2015 I was very happy and that’s the reason I came back to buy my 2024, the salesman and genius were very helpful More

by PLILAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Gertos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

BMW of Orland Park responded

We're thrilled to know you had a great experience with us at BMW of Orland Park! It's wonderful that our team could assist in finding your perfect car. Thanks for choosing us again, and enjoy your new ride!

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