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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,366 Reviews

1,366 Reviews of BMW of Orland Park - Service Center

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November 28, 2023

The service rep was very friendly and helpful. The dealership was very clean and comfortable More

by SLBARNES1127
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep
Nov 28, 2023 -

BMW of Orland Park responded

We appreciate the fantastic review of BMW of Orland Park! It's great to know that our team was helpful and our space was comfortable.

November 28, 2023

Top notch service as usual. Very informative and they keep you updated through the process. Service at this dealership is one of the many perks that come with BMW ownership and More

by ASABIR213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony/Service
Nov 28, 2023 -

BMW of Orland Park responded

We're delighted to know that you've had a top-notch experience with our team at BMW of Orland Park. Keeping customers informed and providing excellent service is what we strive for! Thanks for your loyalty, we look forward to serving you in the future!

November 27, 2023

Unexpected engine disruption on I-294. BMWOP turned a negative situation into a positive experience. Got me back on the road and on my way in no time. Extraordinary customer care and quali More

by DALE.DEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Josephson
Nov 27, 2023 -

BMW of Orland Park responded

We're glad to have been able to turn your unexpected situation into a positive experience at BMW of Orland Park. Our team is always ready and willing to provide top-notch service in any circumstance. Safe travels!

November 26, 2023

Entire experience was fair. No one was available to walk me through the bells and whistles of the car the day I purchased it and when I returned the guy that did assist me was More

by lisarae2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe McFadden
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bugajski
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

BMW of Orland Park responded

I'm sorry to read that your experience was just fair. We aim for excellence, and it sounds like we missed the mark in providing you with a thorough walk-through of your new car's features. I'd love to arrange another meeting where one of our experienced team members can assist you properly. Please reach out at your earliest convenience so we can make this right! Thank you, Dan Basic - New Car Manager - 708-460-4545

November 25, 2023

The easy of making the appointment was great. The check-in process has improved. The speed and accuracy of the service I received was great. Thank you for improving your Service Center! More

by MLINTON720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason from the Service Center
Nov 27, 2023 -

BMW of Orland Park responded

We're glad to know that you found our appointment scheduling and check-in process at BMW of Orland Park improved! We always strive for speed, accuracy, and overall great service. Thanks for noticing the improvements in our Service Center!

November 25, 2023

This dealership respects their customer’s time and provides a thorough report on your car. More

by OSSILYNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 27, 2023 -

BMW of Orland Park responded

Thank you for leaving BMW of Orland Park a five-star review! It's a pleasure having you as a valued customer and we'll see you next time!

November 25, 2023

Very kind, polite people, very clean and accommodating. I have worked with James numerous times and he is fantastic. He is a huge asset to the service department. A+++ More

by TONYDEBELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James in service A+++
Nov 27, 2023 -

BMW of Orland Park responded

Tony, we're delighted to know that James and our team at BMW of Orland Park provided you with top-notch service. Thanks for your kind words!

November 24, 2023

Great service center! Always take care of me fairly and honest! Would refer people to this center! More

by N_SHELLBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Boomsma
Nov 26, 2023 -

BMW of Orland Park responded

Thank you for the review! We hope to see you again at BMW of Orland Park!

November 24, 2023

It was a very pleasant experience, Dion was great and made sure my concern was corrected. More

by RICHARDPOOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion
Nov 26, 2023 -

BMW of Orland Park responded

Thanks for reviewing us, Richard! We are so glad to hear that Dion delivered such a successful service experience. Drive safely, and we hope to see you again at BMW of Orland Park!

November 21, 2023

Service personnel knowledgeable and friendly. Expensive to have vehicle serviced there as hourly rates not realistic. Brakes cost $2000, with $1000 of that for an hour and a half of labor. Ser More

by PEGGYC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich, Service Dept
Nov 27, 2023 -

BMW of Orland Park responded

We appreciate your feedback and are glad to know our service team at BMW of Orland Park was helpful. We understand the concern about costs, but we assure you that our rates reflect the high-quality work provided by certified technicians. Thank you for choosing us!

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