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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,369 Reviews

1,369 Reviews of BMW of Orland Park - Service Center

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November 06, 2023

Staff are friendly and nice. Service is great. Communication is excellent. However prices are high compared to other BMW dealers More

by MOHAMEDTURKMANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Nov 07, 2023 -

BMW of Orland Park responded

Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our staff friendly and nice, and that you had a great service experience with excellent communication. We take pride in delivering exceptional customer service. We understand your concern about our pricing compared to other BMW dealers. We strive to provide the best value for our customers by offering high-quality service and genuine BMW parts. While our prices may be slightly higher than some other dealers, we believe that the investment in the expertise of our technicians and the quality of service and parts is worth it to ensure the longevity and performance of your BMW. Best Wishes, BMW Of Orland Park

November 04, 2023

They are honest and a pleasure to work with. Really knows the product inside and out. More

by DANIEL@WERZBERGER.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bugajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

BMW of Orland Park responded

When a BMW of Orland Park customer says words like this, we know we're doing things right! Thank you for sharing your appreciation for our team!

November 04, 2023

I see your goal is for the visit to be "Truly Exceptional" and I'm pleased to say Dion Grace and everyone else who assisted me, made this happen; This includes the parts, billing, and IT departm More

by RGSTUMPF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace, Seraj Abughoush
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Nov 06, 2023 -

BMW of Orland Park responded

We're delighted to know that Dion, Seraj, and the rest of our team at BMW of Orland Park were able to provide you with a truly exceptional experience! Thank you for your kind words about their professionalism and helpfulness. We look forward to serving you again in the future!

November 04, 2023

Corey Is A very pleasant person to dealer with, he is very personable. And makes my service experience very tolerable. More

by TRPO814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
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Nov 06, 2023 -

BMW of Orland Park responded

We're delighted to know that Corey made your service experience at BMW of Orland Park enjoyable. We'll pass along the kind words, and we appreciate you taking the time to share this feedback!

November 03, 2023

James Hatchett enhances my service experience at Ziegler BMW. He is professional, reliable and facilitates top notch service. He excells as an exemplary representation of the company. More

by jskeewee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not interact with these departments when visiting.
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Nov 03, 2023 -

BMW of Orland Park responded

We're so glad to know that James made your service experience at BMW of Orland Park a memorable one! His professionalism and reliability are indeed some of his many strengths. Thanks for the review. We appreciate it!

November 02, 2023

Mr. James Hatchett is a fantastic representation of customer relations and Service. He was professional, direct, efficient and timely. I appreciate BMW having a high character individuals such as him i More

by ANDRELJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabe Jarquin
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Nov 02, 2023 -

BMW of Orland Park responded

Andrel, we're delighted to know that James provided you with such a fantastic service experience at BMW of Orland Park. We appreciate your kind words and look forward to assisting you in the future!

November 01, 2023

James Hatchett needs to be promoted to Service manager. His professionalism is unmatched. Thanks again James. More

by BIGTAZ54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin Crowder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

BMW of Orland Park responded

James will be touched by this glowing review! Thanks for applauding the efforts of our team at BMW of Orland Park - see you next time!

November 01, 2023

James Hatchett was very professional and made sure i understood the inspection process and/or services. More

by RENEEH0822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with any in the above areas.
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Nov 01, 2023 -

BMW of Orland Park responded

We're glad to know that James was able to guide you through the inspection process at BMW of Orland Park. Thanks for your positive feedback!

Nov 01, 2023 -

RENEEH0822 responded

❤️ Ziegler BMW dealership!

November 01, 2023

Jason/Service was professional in his interactions; he provided timely information. I received excellent service. My car was ready on time--with no surprises. The repair quote was accurate. I highly r More

by CQUEZADAGOMEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason/Service Dept
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Nov 02, 2023 -

BMW of Orland Park responded

Hello! We're thrilled to read that Jason and our service department at BMW of Orland Park met your expectations! We appreciate the recommendation. Safe travels in your freshly serviced car!

November 01, 2023

Dion was very polite and professional. He provided any information I asked for. I had no problem sitting and waiting on my vehicle to be serviced. More

by COLANDRAKNIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion
Report | Print
Nov 02, 2023 -

BMW of Orland Park responded

Colandra, it's great to know Dion was able to assist you effectively during your visit at BMW of Orland Park. We appreciate the positive feedback and look forward to serving you again in the future!

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