BMW of Orland Park - Service Center

I was dissatisfied with the service when I had my car towed to the dealership on 6/23/2023 due hitting an object which led to a flat tire. My car did not come with a spare because when purchased (anothe towed to the dealership on 6/23/2023 due hitting an object which led to a flat tire. My car did not come with a spare because when purchased (another dealership) I was told that they were "flat run tires." I was informed by Jason in the Service Department that they were not "flat run tires" and the right front rim and tire were damaged, both needed to be replaced. and would be ordered and should be ready in 3 days or so. He also emailed me pictures of the damaged rim that needed to be ordered. Jason kept me and my son updated in a timely manner. My son requested the damaged tire because I did not drive once I realized the tire was flat and it should not have sustained damage that required replacement. However when I picked up the car on 6/29 my son examined the tire in the presence of Jason and noted there was no defect and did not need replacing. Jason had no valid explanation for replacing the tire. Therefore I paid to replace a good tire that was totally unnecessary. My previous interactions with this service department were satisfactory but this time was very upsetting. More

Car is the same didn’t fix the problem will never go back just will get parts just will get parts More

Jason's the BEST service tech there ever since I've been bringing my car in!!! bringing my car in!!! More

Service was excellent! Prompt attention to time. Attendants were courteous and informative. Comfortable waiting room. Prompt attention to time. Attendants were courteous and informative. Comfortable waiting room. More

Excellent dealership with great customer service and mechanics to handle vehicle issues. Welcoming and friendly atmosphere from entry until exiting the building! mechanics to handle vehicle issues. Welcoming and friendly atmosphere from entry until exiting the building! More

Exceptional Helpful Courteous I love this location because everybody is friendly and helpful!!! Thank you all!! because everybody is friendly and helpful!!! Thank you all!! More

My service advisor Jake got my car serviced quickly. He was very courteous and professional. He was very courteous and professional. More

Dealership was nice and clean offerings coffee, water etc. Showed compele professional service throughout the visit. etc. Showed compele professional service throughout the visit. More

💯 satisfying service and excellent staff Especially Corey is outstanding and extremely helpful, respectful and accommodative Corey is outstanding and extremely helpful, respectful and accommodative More

I was very pleased with the service Jason provide upon my arrival. On my last visit to the same facility-the girl that took off me: I wanted to fire. When I asked the price of my recommendations-she response arrival. On my last visit to the same facility-the girl that took off me: I wanted to fire. When I asked the price of my recommendations-she response was “too expensive for you”. Unlike Jason-he was prompt to bring up the necessary services and the fees in a professional manner as it should be done so thank you. More