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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,467 Reviews

1,467 Reviews of BMW of Orland Park - Service Center

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September 08, 2023

The service was really good, the only thing that I would say wasn't good at all was the choice of the radio station, not appropriate at all!!! More

by WILBURROBINSON
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich
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Sep 08, 2023 -

BMW of Orland Park responded

Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are pleased to hear that you found our service to be really good. We apologize if our choice of radio station for the day did not meet your expectations. We understand that music preferences can be highly subjective, and we aim to create an enjoyable atmosphere for all our customers. Your comment is valuable to us, and we will certainly take it into consideration as we work to improve our overall experience. Best Wishes, BMW Of Orland Park

Sep 08, 2023 -

WILBURROBINSON responded

I'm REALLY surprised if you haven't gotten any complaints about the music that was playing the day that I was at your dealership?!! I like good music and most types if it, but feel with the customers that were there that day (I would say that most of your customers are older than younger ones?) a song that repeated F--- word wasn't appropriate and was very surprised that your dealership would have that playing?!! I won't say that I don't swear at times, but to me that's not the place for music like that.

September 08, 2023

Hike service is great to get my vehicle to service appointment since I live in the city. Service was quick and tillable. More

by THAMILTON9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateen Sen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2023 -

BMW of Orland Park responded

Thank you so much for taking the time to share your experience with our Hike service! We're thrilled to hear that you found our service to be great and convenient, especially for getting your vehicle to a service appointment while living in the city. We take pride in providing efficient and reliable service to our valued customers, and it's wonderful to know that we met your expectations. Your satisfaction is our top priority, and your kind words motivate us to continue delivering exceptional service. If you have any further feedback or if there's anything specific you'd like us to know about your experience, please don't hesitate to reach out. We're here to make your vehicle servicing as hassle-free as possible. Once again, thank you for choosing our Hike service, and we look forward to serving you again in the future. Best Wishes, BMW Of Orland Park

September 07, 2023

Nick and team are great to work with on this visit and I am a loyal advocate. More

by cfunke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
nick in service
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Sep 08, 2023 -

BMW of Orland Park responded

We are so glad that Nick and our team delivered a top-notch service experience! Thank you for choosing BMW of Orland Park and for sharing your positive feedback. Safe travels down the road!

September 05, 2023

Tony Scanlon was great. Got me in and out definitely recommend him and this dealership in general More

by HOBBS3113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
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Sep 06, 2023 -

BMW of Orland Park responded

Thank you for leaving BMW of Orland Park this wonderful review and for trusting us with your business. It was our pleasure to serve you! Tony will appreciate the shoutout. Have a great day and keep us in mind for any future needs!

September 03, 2023

Took my car in for service. Was in and out. Easy to make appointment. Excellent!! More

by Evalecka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2023 -

BMW of Orland Park responded

We're glad you enjoyed our efficient service! We appreciate your business and hope to see you again at BMW of Orland Park!

September 02, 2023

Very professional and transparent. Great service from drop off to pick up. Kept me up to date on any findings along with a video More

by ESCAMILLAA1026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Sep 05, 2023 -

BMW of Orland Park responded

We're glad to know you appreciated our transparency and professionalism at BMW of Orland Park. Keeping customers informed is a priority for us, so we're happy that the video updates were useful! Thanks for your review.

September 01, 2023

BMW of Orland Park is always more than happy to help me with my bmw service needs. I enjoy the quick and easy process they have. More

by DENNIS84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Blunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mahdi Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alvin Crowder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regan Notter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Poole, Gabe Jarquin, Seraj Abughoush, Mark Bugajski
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Sep 01, 2023 -

BMW of Orland Park responded

Dennis, we're glad to know that you find our service process at BMW of Orland Park quick and easy. We always aim for efficient yet thorough assistance! Thanks for your support.

September 01, 2023

Amazing service team! Service advisors are super thorough in explaining all services required and the master technicians are second to none! More

by C.STRETCH.JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2023 -

BMW of Orland Park responded

We're delighted to know that our service team at BMW of Orland Park met your expectations! We strive for thoroughness and expertise in all areas. Thanks for the review!

August 31, 2023

Richard Pool is the best service advisor in the Chicagoland area. We trust no one else with our vehicle. Joe McFadden is the best sales guy there is too. More

by MGIANTSOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Pool
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Aug 31, 2023 -

BMW of Orland Park responded

We're delighted to know that Richard and Joe have been able to provide you with top-notch service at BMW of Orland Park. Your trust in our team means a lot, thank you for sharing your experience!

August 30, 2023

Great Service all around cant say enough especially my salesman Guy Accettura who goes out of his way to make my BMW experience just awesome! More

by TMUNIZZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy Accettura
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Aug 30, 2023 -

BMW of Orland Park responded

We're so glad to know that Guy and the rest of our team at BMW of Orland Park made your experience so positive! Thanks for sharing this feedback, we appreciate it. Safe travels until we see you next time!

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