BMW of Orland Park - Service Center

Jason was terrific. I left my car the night before my service appointment with a damaged tire I got on my way home from work. He called immediately the next morning info I left my car the night before my service appointment with a damaged tire I got on my way home from work. He called immediately the next morning informing me was handling the claim. He followed up with me throughout the day with status on the claim approval, timing on the delivery of the new tire and timing on completion of the repair. He had the car repaired and available that same evening. He also took upon himself while he already had the car at the dealership to do the next required service interval as it was close to the milage requirement. This saved me the time and inconvenience of having to make another appointment to do that service. This was very much appreciated and a heads up move. He also offered to arrange free transportation to the dealership that evening when I mentioned I was having difficulty arranging transportation to the dealership with my wife out of town. that was much appreciated. This is the second time Jason has handled a tire claim on my car due to a road hazard and his quick response in getting this stressful situation resolved for me has been impeccable. I really appreciate the way Jason has handled these matters for me and got my car back to so quickly. More

Appreciate everything that Rich did as my service advisor. He took the time to explain everything to me in detail. In addition, he went above and beyond to make sure that everything in my car was fix advisor. He took the time to explain everything to me in detail. In addition, he went above and beyond to make sure that everything in my car was fixed quickly and correctly. More

They are very polite and I like the video they send me explaining the work. explaining the work. More

Service was good but they did not reset maintenance required indicator. Car is still showing service due in 128 mile. required indicator. Car is still showing service due in 128 mile. More

You guys did a great job and servicing my needs and identifying one problem issue with my vehicle… It was resolved very quickly and effectively by your service tech and communicated by your sales servi identifying one problem issue with my vehicle… It was resolved very quickly and effectively by your service tech and communicated by your sales service manager… Thank you so much all is well… Appreciate it and thanks again More

Appreciate the excellent and courteous service received as well as friendly staffs. Facilities cleanliness also a big plus. as well as friendly staffs. Facilities cleanliness also a big plus. More

I was attended to immediately I arrived. The courtesy car was the best loaner car ever The courtesy car was the best loaner car ever More

Excellen Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent That’s got to be 15 words🤣 Excellent Excellent Excellent Excellent Excellent Excellent Excellent That’s got to be 15 words🤣 More

James is always very professional and knowledgeable. He goes out of his way to make sure that you a very pleasant experience with BMW. I'll always request him as my service advisor. He goes out of his way to make sure that you a very pleasant experience with BMW. I'll always request him as my service advisor. More

James provided excellent assistance, and answered all my questions and concerns. I appreciate the service department’s thoroughness and how quickly my issue was resolved. questions and concerns. I appreciate the service department’s thoroughness and how quickly my issue was resolved. More