BMW of Orland Park - Service Center

I received Top Tier service, which was quick, understanding and professional! My commute from Hyde Park Chicago is well worth the trip! Best Regards, understanding and professional! My commute from Hyde Park Chicago is well worth the trip! Best Regards, More

As soon as I walked through the door I was greeted professionally. Dion was a pleasure to work with and went above the call of duty. I came in for one particular reason but he made sure all other nece professionally. Dion was a pleasure to work with and went above the call of duty. I came in for one particular reason but he made sure all other necessary services were included. He was so helpful and genuine. I appreciated all of his help and happy to have him as a service advisor. More

Great service! Would defiantly recommend this dealership for any BMW servicing. Good communication and service. Would defiantly recommend this dealership for any BMW servicing. Good communication and service. More

I received the inspection video about a hour after my scheduled appointment. It was almost 2 hours after receipt of the video that my vehicle was ready to go. This is too long to be waiting especially if scheduled appointment. It was almost 2 hours after receipt of the video that my vehicle was ready to go. This is too long to be waiting especially if a loaner is not being offered. If I’m told about 1 and half hour for services when it’s determined that it will be double that amount of time one should updated instead of being held hostage essentially. Also to receive a call from sales about upgrading my vehicle while I’m waiting instead of coming to speak with me is impersonal. I hope this helps facilitate more efficient workflow and/or scheduling of appointments. More

I didn’t get a video of underneath my car as I usually do. Everything else was great. do. Everything else was great. More

Great service. I will definitely be back. He was very patient and communicated with me on how long my car would take to get repaired. He made sure I had a car to ge I will definitely be back. He was very patient and communicated with me on how long my car would take to get repaired. He made sure I had a car to get around to Ron my errands. Thanks a lot 😘 More

Terrible experience. After me sending a wire transfer for the stated balance several days before I picked up the car, they tried to raise the price by over $3,000 the da After me sending a wire transfer for the stated balance several days before I picked up the car, they tried to raise the price by over $3,000 the day I was scheduled to pick up the special ordered car. Bait and switch tactic. More

He was personal. He ask if l wanted to get my car cleaned. If thought it was snowing. He ask if l wanted to get my car cleaned. If thought it was snowing. More

I brought my car in for recall & passenger restraint system warning light. The warning light issue happened last year and needed to be updated. I was told this was a different issue this time & to wait system warning light. The warning light issue happened last year and needed to be updated. I was told this was a different issue this time & to wait an hour for the dx. I waited for over 2 hours to be told a laundry list of items including that it was the air flap issue again. Said he emailed my warranty co to see what they would cover. I waited another three hours. No one offered me water or came and gave me an update or even texted an update. I was provided a loaner at 51/2 hours and went home. Zero updates. Turns out I had one issue and flaps was mechanical issue not electrical and not covered under warranty. No video sent of damage but it would be $1,500 to fix. I said no to flap repair and yes to the seal repair. When I picked up my car-everything was fine. No warning lights. So, what was it because if the flaps were damaged wouldn’t that cause an issue? I am still wondering what happened to the list of things that were wrong. I just want to know what actually happened. Terrible service. And I keep getting emails you want to buy my car. No thanks I’ll go to bill jacobs. More

First time here and it was a great experience! Cory was super nice and knowledgable. He truly helped me with speed service. I will be coming back always! Cory was super nice and knowledgable. He truly helped me with speed service. I will be coming back always! More