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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,381 Reviews

1,381 Reviews of BMW of Orland Park - Service Center

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December 06, 2024

The service and service writer were top notch! ! The cashier was rude and I would absolutely avoid another encounter with her!!! She had a massive attitude with me!!!! More

by ACARBUFFCOP
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager
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Dec 09, 2024 -

BMW of Orland Park responded

Thank you for sharing your feedback with us. We're glad to hear that the service and service writer met your expectations at BMW of Orland Park, but we're sorry about the experience with reception. We'll address this issue internally to ensure a better experience next time.

Dec 09, 2024 -

ACARBUFFCOP responded

She was so rude. I was going to order new windshield wipers and check on hats promised when we bought my husbands X1 a few months ago. I decided to ask for the hats, which were still on back order, I let the wipers go because I didn’t want to speak to her to pay for them. Today is sad because I just picked up my car from an auto care place because I needed the windshield wipers and did not want to endure her ignorant nature again to pay for them. I would have much rather kept my pristine Z4 all OEM but the aggravation was not worth the visit. I hope she is gone before I look for my next BMW because seriously… after number 7 from your dealership… I’ve never dealt with such an ignorant person! I might think twice since every service would require me to deal with her!

December 05, 2024

Service level is high. Willing to provide a loaner and make it convenient. Contact at dealer is very accessible More

by mken0421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Coster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

BMW of Orland Park responded

We're delighted to hear that you found the service at BMW of Orland Park convenient and accessible. Our team is always here to ensure a seamless experience for our customers, including providing loaners when needed. Thank you for sharing your feedback!

December 05, 2024

I worked with Jason as always he was wonderful and took care of everything I needed More

by DPANKO50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2024 -

BMW of Orland Park responded

Thank you for sharing your five-star experience with Jason at BMW of Orland Park!

December 05, 2024

Very professional first rate advisor was very helpful and knew his stuff would recommend no question More

by LOUBANKET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Dec 05, 2024 -

BMW of Orland Park responded

We're delighted to hear that our advisor provided you with a professional and knowledgeable experience at BMW of Orland Park. Thank you for recommending us, and we look forward to assisting you again in the future!

December 05, 2024

Service was good but slow. Bought a new car two weeks ago. Had a problem with the prior car. It was sold to me with an undisclosed mileage discrepancy, Worked with Ohara fo More

by RGOBCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateen Sen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bugajski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Boomsma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

BMW of Orland Park responded

Thank you for sharing your experience. It's concerning to hear about the issues with both vehicles and the service delays you've encountered. We strive for efficient and transparent service, so I apologize if we fell short in this instance. If you'd like to discuss these matters further or need assistance, please feel free to reach out directly at your convenience. Thank you, Brian Coster - Service Manager - 708-460-4545

December 04, 2024

Excellent customer service very friendly and honest about everything that was going on with my vehicle More

by EYHJD6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

BMW of Orland Park responded

Thank you for sharing your experience with us! We're delighted to hear that our team at BMW of Orland Park provided excellent customer service and transparency. We appreciate your support!

December 04, 2024

Rich did a great job, he explained the process thoroughly and gave a timeline on when I could expect my car back. More

by RAYSKID1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

BMW of Orland Park responded

We're delighted to hear that Rich provided you with a thorough and informative experience at BMW of Orland Park. Thank you for sharing your positive feedback!

December 04, 2024

Kevin, is an excellent service representative, he explained the required service very clearly and made it very easy to understand. More

by VVANDERSON39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Dec 05, 2024 -

BMW of Orland Park responded

We're delighted to hear that Kevin provided such clear and helpful service at BMW of Orland Park. Thank you for sharing your experience with us!

December 04, 2024

I had a great experience and they took great care of me while I waited , thanks for great service. More

by RASHAWNJAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Boomsma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2024 -

BMW of Orland Park responded

Thanks so much for your feedback! We look forward to your next visit to BMW of Orland Park!

December 03, 2024

James did an excellent job, got me in and out very quickly. I would be absolutely going back again for future service, thank you. More

by JAG.ARUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

BMW of Orland Park responded

We're delighted to hear that James provided you with such efficient service at BMW of Orland Park. We look forward to welcoming you back for future visits!

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