BMW of Orland Park - Service Center

James did an excellent job. He was professional and courteous. My husband has a Porsche and that dealership provides an excellent hand carwash and interior clean. It would be a He was professional and courteous. My husband has a Porsche and that dealership provides an excellent hand carwash and interior clean. It would be a nice perk if BMW were to consider this. More

I arrived at the dealership five minutes before my scheduled appointment and found the service bay full with no staff directing the cars. I left my car outside and entered the service office, where I scheduled appointment and found the service bay full with no staff directing the cars. I left my car outside and entered the service office, where I was not greeted or acknowledged by the staff present. After waiting about 5-7 minutes, an employee instructed me to sit in a temporary waiting area and mentioned that I would be assisted soon. The service process was unorganized. Staff did not check appointment details but instead served customers on a first-come, first-serve basis. It took 25 minutes beyond my appointment time to be seen by a service representative. He initiated the oil change, estimating it would take 1 hour and 15 minutes, but it ended up taking 2 hours. Upon leaving, I noticed the service reminder for an oil change had not been reset. I called the dealership for assistance with the reset, and after being forwarded to voicemail, I ended up resolving it myself using an online tutorial. Later, when a staff member returned my call to apologize and incorrectly stated that only BMW technicians could reset the service light, I informed him I had already done it myself. Cue the awkward silence! Previously, my experiences at this dealership were good, but this visit was inefficient and lacked proper customer service. I am now unsure about returning for future services. More

Great service, professional and courteous. Service took a little longer than anticipated. Rich was outstanding!!! Service took a little longer than anticipated. Rich was outstanding!!! More

Very good been going there for quite a few years always had a good experience had a good experience More

Service was still great even through construction. James always professional my service was explained by video 👍🏽 James always professional my service was explained by video 👍🏽 More

Very friendly, professional, and timely. The service was quick and they made the appointment same day I called. The service was quick and they made the appointment same day I called. More

My visit to Orland BMW was good. I only had a short wait for service. Jason explained everything concerning my car and after my short wait, I was on my way. He was quite professional I only had a short wait for service. Jason explained everything concerning my car and after my short wait, I was on my way. He was quite professional and knowledgeable More

They are adamant about you having top tier service. They work together to get the customer good results. They work together to get the customer good results. More

I was pleased with the great customer service I received from James Hatcher. He always goes above and beyond in his service. Very pleasant and professional even in the midst of the chaos of your remodeling from James Hatcher. He always goes above and beyond in his service. Very pleasant and professional even in the midst of the chaos of your remodeling. More

Corey is awesome, always professional and understands customer service at every level. Although I don't enjoy having to spend a lot of money for both my BMW x1 & BMW x7, Corey always seems to explain thi customer service at every level. Although I don't enjoy having to spend a lot of money for both my BMW x1 & BMW x7, Corey always seems to explain things in a way that cushions the blow. I'm grateful for him as my service rep. More