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BMW of Palm Springs

Palm Springs, CA

Overview
Employees
Reviews
Vehicles
4.7
1,200 Reviews
indiGO Auto Group is the destination for everyone who shares a passion for automobiles, providing unique access to brands we dream to drive, with experiences, insights, and connections for fellow enthusiasts that inspire and reward owners. We have 27 franchised dealerships in seven United States markets, with each destination being led by a team who not only have in-depth brand knowledge but are passionate enthusiasts themselves. This enthusiasm and knowledge come together to create a truly unique experience for all indiGO clients.
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3737 East Palm Canyon Dr

Palm Springs, CA

92264

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Showing 1,200 reviews

December 22, 2024

Dishonest and unprofessional. The sales people make up numbers and waste their customers time. Stay away. They make offers that they ultimately can't honor. More

by sps1291
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jose Hurtado
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Jan 13, 2025 -

BMW of Palm Springs responded

Thank you for sharing your feedback. We sincerely apologize for your experience and the frustration it caused. This is not the level of service we aim to provide. Please reach out to our General Manager, Veneisha Foster, so we can better understand the situation and work to make things right. Your satisfaction is important to us, and we’d appreciate the opportunity to address your concerns.

December 01, 2024

Extremely friendly sales people and finance people and managers. They really tried to find the best deal for us More

by Steve and Tim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nayeli Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Basarkis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

BMW of Palm Springs responded

Thank you, Steve and Tim, for your wonderful feedback! We’re thrilled to hear that our sales, finance, and management teams provided a friendly and dedicated experience while helping you find the best deal. Your trust and support mean the world to us, and we look forward to serving you again!

November 22, 2024

Nice place and good location. Friendly Enjoyed our sales person. Very friendly and knowledgeable. Thank you More

by evelynash
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

BMW of Palm Springs responded

Thank you, Evelyn, for your kind review! We’re glad you enjoyed our location and had a friendly, knowledgeable sales experience. Your satisfaction is our priority, and we appreciate the opportunity to assist you. Thank you for choosing BMW of Palm Springs!

July 11, 2024

Following an appointment for what I thought was an oil lamp it was discovered it was the fuel tank. Service was exceptional. More

by louissapienza
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

BMW of Palm Springs responded

Thank you for sharing your experience with us! We're glad that we could identify the issue with your fuel tank during your visit, even though it started as a concern about the oil lamp. Our team is committed to providing exceptional service, and we’re pleased to hear that you felt well taken care of. If you need anything else in the future, don’t hesitate to reach out. Thank you for choosing BMW Palm Springs!

July 01, 2024

Juan was great. Very informative and pleasant to work with. He explained everything well and made certain that I was happy with the service. More

by raycookus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

BMW of Palm Springs responded

Thank you for your kind words! We're thrilled to hear that Juan provided you with excellent service and made sure you were satisfied. We look forward to serving you again in the future!

June 30, 2024

The work was completed but it should not take all day to get it do e More

by JCWARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

BMW of Palm Springs responded

We apologize for the delay in completing the work on your vehicle. Your feedback is important, and we are working on improving our efficiency to ensure quicker service in the future. Thank you for bringing this to our attention.

June 30, 2024

Very professional and courteous always attractive and attentive never fails to impress me with her information More

by carlwit11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

BMW of Palm Springs responded

Thank you for your positive feedback! We're glad to hear that our team member provided you with professional and attentive service. We appreciate your continued trust in us.

June 27, 2024

When you call your service advisor for an update on the car you left for a simple service and cannot get a hold of that person, leave message that are not returned and final have to drive for 30 minutes to More

by dteutle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

BMW of Palm Springs responded

We apologize for the lack of communication and the inconvenience it caused. This is not acceptable, and we will be addressing this issue with our team to prevent it from happening in the future. Thank you for bringing this to our attention.

June 27, 2024

The infotainment has been a problem. Fortunately they had a new one in stock because it takes six months to get one. More

by boysenpaul5
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

BMW of Palm Springs responded

We're sorry to hear about the issues with your infotainment system, but glad we could provide a replacement promptly. Thank you for your patience, and we hope your new system works perfectly.

June 27, 2024

Responsive to all questions. Great communication. Scheduled so I could have a rental. Nice experience More

by jtoddm111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

BMW of Palm Springs responded

Thank you for your positive review! We're pleased to hear that you had a great experience with us and that we could assist you with a rental. We look forward to serving you again.

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