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BMW of Palm Springs

Palm Springs, CA

Overview
Employees
Reviews
Vehicles
4.7
1,048 Reviews
Sales Department Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our professional sales team is committed to a no-pressure, high integrity approach to your ownership experience. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you. Our online inventory of new and pre-owned vehicles is updated daily. We invite you to schedule a test drive or stop by our showroom to experience all that we have to offer. Service / Parts / Boutique Departments BMW of Palm Springs services your vehicle with the utmost care. Our highly trained staff of technicians and advisors have received hundreds of hours of factory training. Our goal is to quickly diagnose and repair your vehicle with original factory parts. We offer the following: Factory trained and certified technicians Alternate transportation Genuine BMW parts Complimentary car wash All repairs come with a 2 year/unlimited mile warranty Our waiting area has many of the common conveniences you'd expect such as complimentary refreshments, WIFI, TV and reading materials. If you would rather not wait, we are happy to provide alternate transportation. Feel free to browse through our boutique for the best BMW Life Style items or great gift ideas. SCHEDULE SERVICE
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3737 East Palm Canyon Dr

Palm Springs, CA

92264

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Showing 1,048 reviews

October 20, 2023

Great service and personal attention. I’m confident that the work will be done correctly. More

by psand7231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

BMW of Palm Springs responded

We're pleased to hear about your confidence in our service and personal attention. Providing great service is our priority, and we're committed to ensuring the work is done correctly.

Helpful
October 19, 2023

My service was taken care of expeditiously and the customer service from Chris Hapner was exceptional. More

by davisgregj60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2023 -

BMW of Palm Springs responded

Thank you for your feedback. We're thrilled that Chris Hapner could provide exceptional service and address your needs promptly. Your satisfaction is our priority, and we look forward to serving you again.

Helpful
October 19, 2023

It was a great experience with good work it's took a couple of days which should not happen we need are cars back as soon as possible More

by TONYR9612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2023 -

BMW of Palm Springs responded

Thank you for sharing your experience at BMW of Palm Springs. We're pleased to hear that you found our work to be satisfactory and had a great experience with us. However, we apologize for the longer turnaround time. We understand the importance of having your vehicle returned promptly and will work on enhancing our service efficiency to meet your expectations better in the future. We appreciate your patience and your feedback, which is crucial in helping us improve. We look forward to the opportunity to serve you again and aim to provide a more expedited service on your next visit. Warm regards, BMW of Palm Springs

Helpful
October 19, 2023

Service advisor was very good. However, one small item I requested to be fixed was not, A little disappointed with that. More

by garygray99
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

BMW of Palm Springs responded

Thank you for bringing your vehicle to BMW of Palm Springs and for sharing your feedback. We are glad to hear that you had a positive interaction with our service advisor. However, we regret to learn that we missed addressing the small item you pointed out. Your satisfaction is important to us, and we apologize for any inconvenience this oversight may have caused. We would appreciate the opportunity to rectify this issue. At your convenience, please feel free to reach out to us to schedule a follow-up appointment. We look forward to making it right and continuing to serve your automotive needs.

Helpful
October 19, 2023

Fabulous experience and professional and courteous staff. Everything was done as expected. They repaired the window and all is ok. More

by gashlufn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

BMW of Palm Springs responded

Thank you for your positive feedback. We're elated to hear about your fabulous experience and satisfaction with our staff and the repair service provided. We strive for professionalism and courtesy in every interaction, and it's great to know we met your expectations. We look forward to welcoming you back to BMW of Palm Springs for any future service needs.

Helpful
October 19, 2023

Palm Springs BMW has always been extremely attentive to my needs and Service Advisor Chris Hapner is beyond reproach taking care of any service issues that arise. Friendly, accommodating, and professional, More

by Mike FINNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Williams
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Oct 19, 2023 -

BMW of Palm Springs responded

Thank you immensely for your glowing review and your continued patronage at BMW of Palm Springs. It’s heartwarming to read about your positive experiences with us, especially the exemplary service provided by Chris Hapner. Your kind words are a significant encouragement to Chris and our entire team, motivating us to continue delivering exceptional service. Owning three BMWs is a strong testament to your trust in us, and our brand, and we're honored to be your choice for automotive care. We eagerly anticipate your next visits and the opportunity to continue serving you and your vehicles. Thank you once again, and kudos to Chris for making a remarkable impression!

Helpful
October 19, 2023

Friendly and good service. Went above and beyond in detailing to remove a stain on the dashboard- even though the vehicle was only in for an oil change. Only negative was that More

by davehdirks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ibrahim
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Oct 19, 2023 -

BMW of Palm Springs responded

Thank you for sharing your experience at BMW of Palm Springs. We're delighted to hear about your satisfaction with our detailing service, especially in addressing the stain on your dashboard. We apologize for the longer wait time during your visit, and we appreciate your patience. Your feedback is invaluable and will be used to enhance our scheduling efficiency to better serve you and other valued customers in the future. We’re pleased that overall, you are happy with the service provided and we look forward to welcoming you back for your next service appointment.

Helpful
October 19, 2023

It is always great. . That's why I keep coming back. Chris never fails. They always take care of me and my car. More

by DONNAWESTGATELA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

Your loyalty is greatly appreciated, and we're thrilled to hear about your consistently great experiences with Chris and our team. We're here to take care of you and your car.

Helpful
October 19, 2023

Excellent, through and speedy experience thanks to a flawless staff. Chris Hapner was especially knowledgeable and helpful. More

by dukeandbob4894
Recommend Dealer
Yes
Employees Worked With
Sandra Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2023 -

BMW of Palm Springs responded

Thank you for your glowing review of your recent visit to BMW of Palm Springs. We are thrilled to hear that you had an excellent and efficient experience with us. Your kind words regarding our staff, especially the expertise and assistance provided by Chris Hapner, are truly appreciated. We strive to provide knowledgeable and friendly service to all our customers, and it's heartwarming to know that Chris and the team could exemplify these values during your visit. Thank you for choosing BMW of Palm Springs. We value your patronage and look forward to serving you again in the near future.

Helpful
October 18, 2023

The service was fast and good the service agent Chris Hapner was excellent and very courteous as always More

by Sandra sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

BMW of Palm Springs responded

Thank you for your kind review. We're thrilled to hear about your satisfaction with the fast and quality service provided, especially by Chris Hapner. His courtesy and excellence reflect our commitment to exceptional customer service. We appreciate your recognition and look forward to serving you again in the near future.

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