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BMW of Palm Springs

Palm Springs, CA

Overview
Employees
Reviews
Vehicles
4.7
1,195 Reviews
indiGO Auto Group is the destination for everyone who shares a passion for automobiles, providing unique access to brands we dream to drive, with experiences, insights, and connections for fellow enthusiasts that inspire and reward owners. We have 27 franchised dealerships in seven United States markets, with each destination being led by a team who not only have in-depth brand knowledge but are passionate enthusiasts themselves. This enthusiasm and knowledge come together to create a truly unique experience for all indiGO clients.
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3737 East Palm Canyon Dr

Palm Springs, CA

92264

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Showing 1,195 reviews

December 17, 2023

I loved Orlando and how he found the car i was looking for. I always make an appointment when a loaner car is available. More

by sandy.realtor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Welsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for your positive feedback about Orlando! We're glad to hear that he helped you find the car you were looking for. Making an appointment when a loaner car is available is a smart choice for convenience. If you have any more automotive needs or if there's anything else we can assist you with, feel free to reach out. We appreciate your feedback and look forward to serving you again!

December 16, 2023

Chris Hapner is great. he has attention to detail and has an understanding of work to be done. He always returns a phone call. More

by tonyerena
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for your positive feedback about Chris Hapner! We're delighted to hear that he has attention to detail, understands the work to be done, and is prompt in returning phone calls. Providing excellent service is our goal, and we appreciate your recognition of Chris's efforts. If you have any more automotive needs or questions, feel free to reach out. We appreciate your feedback and look forward to serving you again!

December 16, 2023

The service was good. I waited over 3hr yrs to have 2 tires replaced. Not ideal. I had an appointment an was told that there’s only 1 lift and they had to wait over an hou More

by SUSANABUG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for sharing your feedback, and we apologize for the extended wait time you experienced during your recent service appointment. Your time is valuable, and we regret any inconvenience caused by the delay in replacing the tires. We understand that having an appointment and still waiting for an extended period is not the service you're used to, and we sincerely apologize for any frustration this may have caused. We'll review our processes to ensure that appointments are managed more efficiently, and we appreciate your patience and understanding. If there's anything specific you would like us to address or if you have further concerns, please feel free to reach out. We value your input, and we're committed to improving our service to provide a better experience for our customers in the future. Thank you for bringing this to our attention.

December 15, 2023

Our experience buying a used car at BMW PS was very pleasant. Angel, our sales person, was honest and there was no pressure. Carlos, the finance person, was thorough and professional. Bobby gave us a t More

by Donna
Recommend Dealer
Yes
Employees Worked With
Angel - Sales
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Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs for your used car purchase! We're thrilled to hear that your experience with Angel, Carlos, and Bobby was pleasant. Your 5-star rating means a lot to us, and we appreciate your recommendation to friends. We look forward to serving you again!

December 14, 2023

Well organized; keeps to promised schedule. I would be glad to reccomend it to another person. More

by brianlmc53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

BMW of Palm Springs responded

We appreciate your positive feedback! Thank you for noting our organization and adherence to promised schedules. Your recommendation is valued, and we're glad to have your support. If you ever have more automotive needs, feel free to reach out. Thanks for choosing BMW Palm Springs!

December 14, 2023

Paul was very helpful with the process of purchasing my new car. He explained the process and worked with step to step to complete. Carlos is finance was very helpful as well and went above & beyond to com More

by TC Reno
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Salinas, Paul Steiding
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Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs for your new car purchase! We're pleased to hear that Paul and Carlos provided helpful and thorough assistance, making your experience positive. Your recommendation to family and friends is greatly appreciated. We look forward to working with you again!

December 13, 2023

Chris is Great never a disappointment I am very Grateful Thank you very much Jeff Koppelman More

by hd99stc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for your kind words about Chris! We're delighted to hear that he consistently meets your expectations. Your gratitude is appreciated, and we look forward to continuing to provide great service. Thank you for choosing BMW Palm Springs!

December 12, 2023

Savanna was very accommodating and made the service experience seamless. I would highly recommend this dealership. More

by marklenning92677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs for your service needs! We're glad Savanna made your experience seamless and appreciate your high recommendation of our dealership. If you have any more service needs or questions, feel free to reach out. Thanks for your feedback!

December 12, 2023

Juan Sanchez and the entire staff at the dealership has been outstanding in service and professionalism. They are honest, hardworking, and very pleasant! More

by MARYFAHEY8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

BMW of Palm Springs responded

We're thrilled to hear about your outstanding experience with Juan Sanchez and the entire staff! Thank you for noting their honesty, hard work, and pleasant demeanor. Your feedback is valued, and we appreciate your trust in BMW Palm Springs

December 10, 2023

Great service and Juan was very helpful a detailed video is always very helpful Thanks More

by PEREZELECTRICIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs for your service needs! We're thrilled to hear about your great service experience, and we appreciate your kind words about Juan's helpfulness and the detailed video. Your feedback is valued, and we look forward to serving you again!

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