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BMW of Palm Springs

Palm Springs, CA

Overview
Employees
Reviews
Vehicles
4.7
1,195 Reviews
indiGO Auto Group is the destination for everyone who shares a passion for automobiles, providing unique access to brands we dream to drive, with experiences, insights, and connections for fellow enthusiasts that inspire and reward owners. We have 27 franchised dealerships in seven United States markets, with each destination being led by a team who not only have in-depth brand knowledge but are passionate enthusiasts themselves. This enthusiasm and knowledge come together to create a truly unique experience for all indiGO clients.
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3737 East Palm Canyon Dr

Palm Springs, CA

92264

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Showing 1,195 reviews

November 25, 2023

Once again Chris Harper took care of all my mechanical issues and once again was extremely informative. Kudos to your service department. Sam DeLuna More

by SAMDELUNA9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

BMW of Palm Springs responded

Thank you for your continued trust in Chris Harper's expertise and informative service. We're pleased to have him on our team, and we appreciate your loyalty.

November 25, 2023

Juan kept in contact with me and let me know early on my car would need to be kept overnight for service. More

by danosf13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

BMW of Palm Springs responded

Thank you for recognizing Juan's efforts in keeping you informed. We understand the importance of clear communication, and we appreciate your understanding about the overnight service. Your satisfaction is our priority. If there is anything we can do to ensure your next experience is a 5-star one please don't hesitate to reach out!

November 25, 2023

I have no idea who Veneisha Foster is so not fair to rate her at all More

by jtoddm111
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Veneisha Foster
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brody Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

BMW of Palm Springs responded

We appreciate your honesty, and we understand that you may not have interacted with Veneisha Foster. If you ever do, we hope to make your experience equally positive.

November 23, 2023

Great customer service and prompt service appointment . .... really satisfied. Dealt with professional staff .... Thank You More

by A17salerno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

BMW of Palm Springs responded

Thank you for recognizing our great customer service and prompt service appointment. We're delighted to have met your expectations and appreciate your kind words about our professional staff.

November 22, 2023

Savanna King provides excellent customer service . She is one of the reasons we stay with Palm Springs BMW . More

by LEOJSOSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

BMW of Palm Springs responded

We're honored to have Savanna King as part of our team. Thank you for highlighting her excellent customer service. Your loyalty means a lot to us, and we're committed to providing the service you deserve.

November 21, 2023

Orlando IS AWESOME! ! He responds quickly, very helpful, answers all questions, and goes above & beyond. Highly recommend! More

by robb6758
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orlando Welsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

BMW of Palm Springs responded

Orlando is thrilled to receive your positive feedback. Thank you for highlighting his quick responses, helpfulness, and going above and beyond. We appreciate your recommendation.

November 21, 2023

Excellent service Took care of my needs with product knowledge and recommendations. Tires were exactly what I was hoping for More

by ZATH4434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

We're glad to hear that we met your needs with product knowledge and recommendations. Your satisfaction with the tires is important, and we appreciate your positive feedback.

November 21, 2023

Great communication and service was completed in one visit! Appreciate the text updates as well as the video explaining over condition of the vehicle. More

by bhoff1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

Thank you for acknowledging our great communication and the completion of your service in one visit. We're pleased to provide text updates and video explanations to enhance your overall experience.

November 20, 2023

Service department did what was needed, updated our files, we needed our airbags replaced due to a recall. More

by FORD955731
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

We're grateful for your trust in our service department for the needed recall service. Updating your files is part of our commitment to ensuring the safety and satisfaction of our customers. Your feedback is instrumental in helping us improve our services, and we assure you that your concerns are being addressed. If there's anything more you'd like to share or if you have further questions, please feel free to reach out. We value your business and look forward to providing an even better experience on your next visit.

November 19, 2023

From start to finish, excellent customer service and customer care. Sales associate Joey walked me through all the different types of vehicles and helped me settle on the best. More

by Curtis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

We're thrilled to hear about your excellent customer service experience with Joey. Thank you for allowing us to assist you in finding the best vehicle. Your satisfaction is our priority.

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