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BMW of Palm Springs

Palm Springs, CA

Overview
Employees
Reviews
Vehicles
4.7
1,195 Reviews
indiGO Auto Group is the destination for everyone who shares a passion for automobiles, providing unique access to brands we dream to drive, with experiences, insights, and connections for fellow enthusiasts that inspire and reward owners. We have 27 franchised dealerships in seven United States markets, with each destination being led by a team who not only have in-depth brand knowledge but are passionate enthusiasts themselves. This enthusiasm and knowledge come together to create a truly unique experience for all indiGO clients.
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3737 East Palm Canyon Dr

Palm Springs, CA

92264

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Showing 1,195 reviews

November 18, 2023

Forgot to deduct $50 discount coupon I had if I spent $100 or more. Everything else was great. More

by ittdarrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

BMW of Palm Springs responded

We appreciate your feedback and apologize for the oversight regarding the discount coupon. We'll make sure to address this internally to ensure a smoother process in the future.

November 18, 2023

Muy buena atencion y servicio,siempre al pendiente de que se me ofrece cuando le llamo para alguna pregunta More

by VALDEZ_ISRAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

BMW of Palm Springs responded

Agradecemos sus amables palabras. Estamos encantados de saber que ha recibido una muy buena atención y servicio. Siempre estamos aquí para ayudarle en lo que necesite.

November 18, 2023

Definitely identified some real underperforming electrical issues. Made the move to correct it. Technically it should correct the underperformance. More

by PETER.STAROV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veneisha Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Valenzuela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A, Justin Luettjohan, Kevin Rock, Joe Lopez, Doug Clark, Bob Hogan
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Dec 06, 2023 -

BMW of Palm Springs responded

Thank you for bringing the underperforming electrical issues to our attention. We're glad to have identified and corrected them to enhance the performance of your vehicle.

November 17, 2023

Please don't send 2 texts regarding pick-up time for the car. Very confusing. I do like my service coordinator, Savannah. She was great when my car wasn't ready and the text I received was confusing. More

by cjaeger0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

BMW of Palm Springs responded

We apologize for any confusion caused by the text messages. Your feedback is noted, and we'll work to improve our communication process. We appreciate your understanding and value your positive comments about Savannah's service.

November 17, 2023

Bryan was knowledgeable, courteous and professional as always, a pleasure having him as my SA! More

by BIGJON757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

BMW of Palm Springs responded

Thank you for recognizing Bryan's knowledge, courtesy, and professionalism. We're pleased to have him as part of our team and appreciate your kind words.

November 16, 2023

Great service all around, very helpful staff. Took care of the car and got me in and out pretty quickly More

by AUMOREI20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Savanna King
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

BMW of Palm Springs responded

We're delighted to know that you had a great service experience with our helpful staff. Your satisfaction is our goal, and we appreciate your positive comments. If there's anything more you'd like to share or if you have further questions, please feel free to reach out. We value your business and look forward to providing an even better experience on your next visit.

November 16, 2023

Leased, purchased and serviced many cars with PS BMW. Always professional. Always responsive. Lifelong customer for sure! More

by JCRANFORD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Veneisha Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brody Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey
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Dec 06, 2023 -

BMW of Palm Springs responded

We're honored to have you as a lifelong customer and appreciate your trust in our professional and responsive services. Your loyalty means a lot to us, and we look forward to serving you in the years to come.

November 16, 2023

After waiting for 10 or 15 minutes, I had to find my car myself. No problem, but I was told it would be delivered. Everything else about the customer service was great! More

by DRDAN912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

We apologize for any inconvenience with the car retrieval and appreciate your understanding. We're glad to hear that overall customer service was great, and we'll address the coordination for a smoother experience.

November 16, 2023

BMW of Palm Springs is one of the best dealerships I’ve worked with, they are very friendly and knowledgeable to deal with… More

by LMLADCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

BMW of Palm Springs responded

We appreciate your kind words about our dealership. Being considered one of the best and described as friendly and knowledgeable means a lot to us. Your satisfaction is our priority.

November 16, 2023

Sandy is awesome! She keeps in communication with me. Explains the issues and has always deliver car when she said it would be ready. More

by KENTSCADDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

We're delighted to hear about your positive experiences with Sandy. Thank you for recognizing her excellent communication, issue explanations, and on-time delivery. We're fortunate to have her as part of our team.

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