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BMW of Ramsey
Ramsey, NJ
4,506 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 11:00 PM
Tuesday 7:00 AM - 11:00 PM
Wednesday 7:00 AM - 11:00 PM
Thursday 7:00 AM - 11:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 4,506 reviews
July 21, 2018
Terrible service. Was told blinker was going to be replaced before car left the lot they never changed it , left the plastic strips on my wiper blades , never once told Was told blinker was going to be replaced before car left the lot they never changed it , left the plastic strips on my wiper blades , never once told me I had to take the car for inspection and two weeks later realized after I got my plates that I didn't have a sticker on the window and they told me it was my problem... Over all service was nothing but alright and seemed like more of social hour than lets get these people out the door with their new cars . More
by Zsmith
Verified Customer
Helpful July 20, 2018
Rushed and undervalued I have purchased many vehicles from Mercedes-Benz, VW, Chevy, Jeep. This was by far my worst experience. My sales person was incredibly helpful and I I have purchased many vehicles from Mercedes-Benz, VW, Chevy, Jeep. This was by far my worst experience. My sales person was incredibly helpful and I appreciate all his help finding me the vehicle I need - but the dealership it's self doesn't value it's customer service. I feel as if it was month end and they just wanted to push another car out the door. Two weeks after purchase my car has been returned for service for squealing brakes (an issue that was supposed to be corrected before I picked the car up). I received a call yesterday from the service advisor telling me it's ok that breaks will squeak totally disregarding the ear shattering noise coming from the wheels of my new car. It hasnt been picked up yet - we'll see if it's been corrected. My sales contact is/was out of work for medical reasons so I contacted the dealer management 3 times and never received a call back in regards to my registration availability, parts that were ordered, and the mediocre condition my car was delivered in. No issue or concerns have been addressed by them (I made my own service appointment and hunted down the registration and parts when I arrived after waiting an hour) Also, my insurance company never received my purchase order from them so I had to complete the process just to ensure the vehicle was covered! Not a recommended dealership. More
by aubriellegiumarra
Employees Worked With
July 20, 2018
Jesus went above and beyond to help me get the perfect car with no pressure. I will definitely call him when I convince my wife that she needs another Bmw. went above and beyond to help me get the perfect car with no pressure. I will definitely call him when I convince my wife that she needs another Bmw. More
by williambuchholtzdds
Employees Worked With
July 20, 2018
Lori is AMAZING!! This is my second time working with Lori. I never knew getting a new car could be such a seamless experience. Truly, hassle-free and enjoyable. She ma This is my second time working with Lori. I never knew getting a new car could be such a seamless experience. Truly, hassle-free and enjoyable. She made it a pleasure. I highly recommend her! More
by Kaudiff1
Employees Worked With
Lori Asserson
July 20, 2018
Quick and easy We walked in and weren’t sure what vehicle we were going to purchase but Danelle gave us a great understanding of the new line and we quickly decided We walked in and weren’t sure what vehicle we were going to purchase but Danelle gave us a great understanding of the new line and we quickly decided on the X4 More
by JEFFZNYC
Employees Worked With
Robert DiDomenico, James Porrazzo
July 20, 2018
Reasonable price and great service Lori helped me Recommend Right vehicle to choose, also selled good price. This dealer is treat customer right way and good service Lori helped me Recommend Right vehicle to choose, also selled good price. This dealer is treat customer right way and good service More
by JHAN560
Employees Worked With
Lori Asserson
July 20, 2018
Excellent Customer Setvice Frank and his team paid attention to every detail and were very focused on our experience during the buying process. Great value and dealer rxperience Frank and his team paid attention to every detail and were very focused on our experience during the buying process. Great value and dealer rxperience More
by donna34
Employees Worked With
Robert DiDomenico, Frank Salzano
July 20, 2018
Painless leasing This was my first time leasing a car and I found Frank to be so knowledgeable , friendly, and helpful in finding me exactly the car and features I wan This was my first time leasing a car and I found Frank to be so knowledgeable , friendly, and helpful in finding me exactly the car and features I wanted and in a timely manner. A great guy! Then there as Eric in finance who walked me through the paperwork to lease the car. He was another knowledgeable and friendly person who took the time to answer all my questions and explain all details in a way I could understand . Finally, there was Kristen ... an added bonus ... since she walked me through the basic functions inside the car as well as connecting my phone and BMW Connect app. She took her time explaining and answering questions while setting everything up quickly. More
by Mary OConnell
July 20, 2018
Sales and Finance representatives Very knowledgeable sales and finance representatives. Transaction went very smoothly. Will use this dealer again. Got the best price in New Jersey. Ca Very knowledgeable sales and finance representatives. Transaction went very smoothly. Will use this dealer again. Got the best price in New Jersey. Car was detailed very well. People did not rush us out even the business closed at 8PM. The stayed till 9PM to close the deal. Thanks to all of you for a great services you had provided. More
by tapanz
July 20, 2018
Great Experience at BMW Ramsey I had a terrific sales experience with Andrew Araque at BMW Ramsey. We ordered a vehicle and he kept me up to date on the entire proceeds from order t I had a terrific sales experience with Andrew Araque at BMW Ramsey. We ordered a vehicle and he kept me up to date on the entire proceeds from order to delivery. I highly recommend him and the dealership. More
by at_rover
