BMW of Ramsey

Quickly and professionally handled my air bag recall. Very smooth process from drop off to pick up and it was clear that my time was valued, which is somewhat rare in many service departments I've used. T Very smooth process from drop off to pick up and it was clear that my time was valued, which is somewhat rare in many service departments I've used. The staff was friendly and efficient. My inital service person was John (I see 2, I'm not sure if it was Brugaletta or Desantis). He offered me a drop off and without asking I was called back by (I think) Brian when my car was ready and he had already arranged a pick-up. I was also made aware of other issues with the car and provided estimates for them but not given the hard sell as it was clear I wasn't in the market to get those issues fixed, yet. Also, my car that was being serviced is 15 years old, so I'm not a sales customer or even recent service customer, and I was in for an air-bag recall, not a normal paid service appointment, yet it seemed I received the same high quality service as the man with the brand new M3 in front of me. Also, both drop off/pickup staff were very friendly. Ford dropped me off and I think his name was Jesse (I don't see him on the below list) picked me up. Thank you very much for a quick and pleasant service appointment all around! More

Service experience Excellent communication and friendly service. The dealership continues to take good care of me The loaner cars are clean and ready to go would def Excellent communication and friendly service. The dealership continues to take good care of me The loaner cars are clean and ready to go would definitely buy another car from these guys More

Unscheduled service - walk in, bulb replacement. Service was unscheduled, however, both Anna and John were very accommodating. I was promptly attended to and work was completed within a short time. Service was unscheduled, however, both Anna and John were very accommodating. I was promptly attended to and work was completed within a short time. Appreciate the professionalism and level of customer care provided each time I bring my car in for service. More

Service repair for half power Your service writers and employees are always very friendly and helpful. I received a loaner for the extent of the repair which made it a lot less str Your service writers and employees are always very friendly and helpful. I received a loaner for the extent of the repair which made it a lot less stressful, getting to work. Thanks Karen D More

Great experience Lori was the best - knowledgeable, friendly. helpful, and courteous. Had a great experience all the way through, from building the car all the way to Lori was the best - knowledgeable, friendly. helpful, and courteous. Had a great experience all the way through, from building the car all the way to delivery. More

Quick service and nice lounge. Quick service and pleasant personnel. My visit was for a new tire. Morgan notice that I was due for a service call and arrange it to be done while the Quick service and pleasant personnel. My visit was for a new tire. Morgan notice that I was due for a service call and arrange it to be done while the tire was being replace. Very thoughtful! More

She was phenomenal!!! Lori really helped me out and got me the car I wanted at the price I wanted. She is great and I highly recommend her ! Lori really helped me out and got me the car I wanted at the price I wanted. She is great and I highly recommend her ! More

Quick and easy check-in and pick-up Arrived before 8 am for a routine service. I was all checked in in 10 min. Once the service was completed, they called me and check out was also very Arrived before 8 am for a routine service. I was all checked in in 10 min. Once the service was completed, they called me and check out was also very quick. Communications were friendly and professional throughout the process. More