BMW of Ramsey
Ramsey, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 11:00 PM
Tuesday 7:00 AM - 11:00 PM
Wednesday 7:00 AM - 11:00 PM
Thursday 7:00 AM - 11:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,506 reviews
Awesome Experience I want to express my extreme gratitude and awe at the expertise, customer service, and congeniality of Tim Gallagher and members of Prestige BMW. Thi I want to express my extreme gratitude and awe at the expertise, customer service, and congeniality of Tim Gallagher and members of Prestige BMW. This was overall the very best experience I've ever had purchasing a vehicle. In my past experiences there was always lots of waiting, some frustration and lots of waiting. NO WAITING HERE! Thank you for the efficient and courteous experience. More
Pleasant Experience Just bought my fifth BMW (third with Prestige). Prestige is simply the best dealer in the area. Pedro was knowledgeable and helpful. The BMW Genius i Just bought my fifth BMW (third with Prestige). Prestige is simply the best dealer in the area. Pedro was knowledgeable and helpful. The BMW Genius is something new, but extremely valuable to a new car owner. Dwayne thoroughly explained all the tech details clearly, pointing out features that most car owners would use, such as the safety features. He even paired my phone and all gate/garage openers. More
just bought a new BMW everyone was very helpful and competent. Dwayne and M. Rosenblatt made the experience very pleasant. We have always enjoy coming to this store locat everyone was very helpful and competent. Dwayne and M. Rosenblatt made the experience very pleasant. We have always enjoy coming to this store location. We love our new car. More
Very nice and easy friendly people This is my first BMW X3 and I felt very excited and good people and right place made my experience even better . Great service keep it up This is my first BMW X3 and I felt very excited and good people and right place made my experience even better . Great service keep it up More
Great experience I contacted 7 BMW dealers in the area, told each of them the specifics of what I was looking for, and gave each of them an equal opportunity to win my I contacted 7 BMW dealers in the area, told each of them the specifics of what I was looking for, and gave each of them an equal opportunity to win my business. Prestige won with both pricing and their customer service. Tim Gallagher was extremely attentive to my needs, spent the majority of his day off texting back and forth with me and answering questions, and has been equally as great with helping me post-sale. I would rate him and his team with 5-stars all around and would never hesitate to recommend a friend or family member. More
Wonder-woman! My Sales Advisor, Lori Asserson, never ceases to amaze me. She is truly one of a kind. And, she is officially my appointed Wonder-woman. Lori walks me My Sales Advisor, Lori Asserson, never ceases to amaze me. She is truly one of a kind. And, she is officially my appointed Wonder-woman. Lori walks me through everything and provides me with the utmost care and advising year after year. There is not another dealer nor automative brand that I would choose over Lori. When you not only find exemplary service, an impeccable work ethic, a truly genuine human being, coupled with extraordinary care and professionalism that truly transcends all boundaries, all other brands become simply inconsequential. I found Lori Asserson during an online search on Dealer Rater in the year of 2014. We exchanged one or two emails at that time and Lori called me immediately to get to know me and discuss my options and to schedule a time for us to meet in person. I knew upon speaking to Lori just that one time that I had found a lifelong gem of a friend and advisor. And, to this very day, my very first experience and now second exceptional experience with Lori has remained two of the most majestic and unforgettable experiences I have ever had when purchasing and/or leasing a vehicle. Lori Asserson is worth her weight in gold, plus more! I love this woman and I am forever grateful for all that she does! My product genius, Zarina Fargali was incredibly knowledgeable, professional, and so highly dedicated. Zarina provided me with a wealth of information regarding detailing, new features and an overview of my new vehicle that was truly remarkable. Jim Casella, was another individual that made my experience so effortlessly painless. Jim walked me through all the paperwork required and was just as extraordinary! Lori, Zarina and Jim, I thank you all for just going beyond the call of duty. You three are truly invaluable assets to the BMW brand! More
One of a Kind Experience I wanted to get a BMW since from my childhood. This is my first BMW. I felt so good with the overall experience and these guys needs a thumps up. My s I wanted to get a BMW since from my childhood. This is my first BMW. I felt so good with the overall experience and these guys needs a thumps up. My sales guy was elvis - So kind and got me what i exactly needed. Good pricing and perfect processes. More
Amazing Experience Great Experience All Around, From The Moment I Stepped In Till The Moment I Left With The Car I Wanted. Frank Salzano Took Really Good Care Of Us And Great Experience All Around, From The Moment I Stepped In Till The Moment I Left With The Car I Wanted. Frank Salzano Took Really Good Care Of Us And Made Us Feel At Home. More
poor customer service and seller I have purchased pre-own car last Feb. with 2month warranty. I found some seat belt sensor is problem after few days later I took my friend in the I have purchased pre-own car last Feb. with 2month warranty. I found some seat belt sensor is problem after few days later I took my friend in the passenger seat. I made an appointment with service center to check it up in 1.5months later and the issue is not include in the warranty. I talked person who sales,service, finance and argued about the warranty and about the problem car. When I purchase the car, the sales told me the car already checked basically and changed tire and break pad and there is no problem. But the car has 2problems for SZL module with alignment and belt tensioner. Finally, sales manager offered me to pay $500 of total $1896.04. In the process, I talked about 5peoples in finance man room and I recorded the content of conversation because I am not native and good speaker and for the disadvantageous or professional advices later. Sure enough, Jame who is finance manager, He crack up laughing when I spoken in high dudgeon. He clapped his hand over his mouth and laughed again and they in the room seemed same and few people got out with not hold back their laughter. I lost my temper and quarreled with him and yelled " are you funny?" Finally, I waited a long time and i accepted the offer to fix and when I pick up the my car I paid about $202 not $500. There was not detail. But I was terrible feeling the happen and discriminated against because of my nationality and english ability. After that the car issue is not finished, the service guy did not checked the car problem when I ask first time for the seat belt sensor. I came again and argue about the service. Service guy name of chris did not check and told me I did not say the seat belt sensor has problem. I was surprised his say. I am not technician and professional about the car but I came the the sensor show and alarm and came. I explained and he told me will connect the computer and will check it up all. He called me after 2days later and told me he found two problem ("1. SZL module with alignment' 2. belt tensioner ".) Finally, my car has fixed seat belt sensor as well. While this happen I felt so tired and very disappointed about BMW. I decide to report the issue to HQ at BMW and asked customer contact to get the sales/service manager contact but I have not hear anything yet and still waiting. First, I strenuously insist the car has problem and sold to me. Second, They did not explain about the limited warranty. Third, I feel shame they are laughing to client. Fourth, I got the distrust about the BMW and still doubt they fixed well the problem and there is more problem about the car. Important one is Third. I am still not happy their behavior and attitude about me and it is very important issue for BMW. More
Genius school! Dwayne our genius and Jon Carera were so avcomodating. Buying a new car with so much technology can be overwhelming but they made as very comfortabl Dwayne our genius and Jon Carera were so avcomodating. Buying a new car with so much technology can be overwhelming but they made as very comfortable knowing that we can call Dwayne or see him anytime with questions. More