BMW of San Luis Obispo

I was a loyal Slo BMW customer who has purchased and leased over 11 BMW's, but the last several years (since new ownership took over) I've noticed customer service has gone down hill. The last straw leased over 11 BMW's, but the last several years (since new ownership took over) I've noticed customer service has gone down hill. The last straw for me was when I went to turn in my current lease and wanted to purchase the vehicle. First, they didn't even want to handle the buyout. They wanted me to mail it in to BMW. I told them I did not want to do that because I wanted to pay the sales tax so I wouldn't have to go into DMV later. Slo BMW continued to tell me that I could only do my pay off via mail until I threatened to call BMW corporate and complain. When they finally relented and agreed that I could come in and pay off my car, they told me I would be required to pay a $995 inspection fee...on my own car that I was keeping! After telling them that was ridiculous and I was not paying an inspection fee, I left and promptly called BMW of Santa Maria and asked their process for lease buyouts. (I did not tell them what Slo bmw’s process was) Not only did Santa Maria BMW not charge me an inspection fee, but they also waived document fees and emailed e-sign documents to me so I didn't have to go to Santa Maria. That is the kind of customer service that brings buyer loyalty. Sadly, it seems that Slo BMW only cares about their bottom line now, not the customer experience. So if you're in the market for a BMW, I would suggest you skip San Luis Obispo BMW and go to Santa Maria BMW if you want the kind of excellent service that is supposed to go with the purchase of a luxury vehicle. More

Make the whole process easy and smooth. Can work on the post closing deal contact and delivery speed up process. post closing deal contact and delivery speed up process. More

If you find yourself catching a deal at this amazing dealership, make sure Kevin helps you out. I had the most AMAZING service from Kevin without stepping a foot in the dealership. I'm from Los Angeles dealership, make sure Kevin helps you out. I had the most AMAZING service from Kevin without stepping a foot in the dealership. I'm from Los Angeles and wasn't able to see the car I was interested in person but, Kevin was considerate enough to send me videos of the car and any pictures I requested. He wasn't hesitant to answer any questions regarding the car and even fixed some of the things I wasn't sure about in the car. I wasn't able to purchase the vehicle, but I recommend anyone thinking of purchasing a vehicle to ask for Kevin Nyhus! Thank you again Kevin! More

I was looking for a new vehicle so I decided to visit BMW of San Luis Obispo. I didn't make an appointment just walked in. Kevin Nyhus introduced himself and the rest is history. Kevin Nyhus is fantastic to of San Luis Obispo. I didn't make an appointment just walked in. Kevin Nyhus introduced himself and the rest is history. Kevin Nyhus is fantastic to work with! He worked with me to find a great BMW that fit my needs and lifestyle. I was very happy with the experience I had working with Kevin and all the staff at BMW of San Luis Obispo. I would definitely recommend this dealership to anyone looking for a new car! Thanks Kevin! More

Kevin Nyhus was great to work with, but all the staff made me feel welcome. I got to the dealership 30 minutes before they opened and was approached by a couple of people making sure I was aware I could made me feel welcome. I got to the dealership 30 minutes before they opened and was approached by a couple of people making sure I was aware I could come in and wait and help myself to coffee or water. When Kevin got there, before our appointment, he brought Starbucks for my daughter and I. Very nice touch. The car was ready and detailed as promised. We had a great test drive. I didn’t feel rushed or pressured!! Kevin was very knowledgeable and helpful. He set-up my whole car for my preferences. The entire experience was 5 stars!! Will definitely do business and refer anyone to Kevin and BMW of SLO. More

My first time buying at a dealership and ended up with my dream car! The experience was great, from start to finish. I worked with Kevin the whole time and he was very responsive and easy to work with while dream car! The experience was great, from start to finish. I worked with Kevin the whole time and he was very responsive and easy to work with while accommodating for all of our needs and requests. Couldn’t have asked for more, and would definitely recommend working with Kevin and purchasing your next BMW at this dealership! More

Best place to purchase your dream car. Mr. Mitch and the team offers decent experience with sincere and kindness. If you want to buy a car, Mr. Mitch is your man to help to get everything all set! team offers decent experience with sincere and kindness. If you want to buy a car, Mr. Mitch is your man to help to get everything all set! More

Kevin is an amazing salesman. Went above and beyond making sure I was comfortable and happy. Was also very thorough in showing me every feature of every car I was interested in. 5 stars all around. Wil making sure I was comfortable and happy. Was also very thorough in showing me every feature of every car I was interested in. 5 stars all around. Will absolutely return for my next vehicle. More

Excellent and cordial service as always. Connor is an asset at the dealer and as promised, my car was finished on time. asset at the dealer and as promised, my car was finished on time. More

I made my appointment through Mohammad and when I arrived Connor managed the service needs for me. Both were excellent, professional, knowledgeable, and efficient. Connor managed the service needs for me. Both were excellent, professional, knowledgeable, and efficient. More