BMW of Sarasota

Easy transaction. Chad made it great. Everybody was great. I am waiting on the car bc being transported but expect it to be great. Chad made it great. Everybody was great. I am waiting on the car bc being transported but expect it to be great. More

Osman Sir was amazing to deal with. My wife and I had limited time and he was quick and efficient with making sure the car was ready and providing a no pressure environment. He understo My wife and I had limited time and he was quick and efficient with making sure the car was ready and providing a no pressure environment. He understood our needs and where we wanted to be. Overall they were able to resolve all of our concerns extremely quickly. Even when we thought we would have to pick up the car after a few days, they were able to have the. Car ready same day! I honestly groaned at the thought of going through the purchase of a car, but BMW of Sarasota made it a painless process while getting me a great deal on a CPO. More

Greeted with a smile and friendly staff is always. Car serviced in a timely manner waiting room amenities top notch. Lucy, my service advisor was very helpful and always gives the best customer servic Car serviced in a timely manner waiting room amenities top notch. Lucy, my service advisor was very helpful and always gives the best customer service. More

Wait time was minimal. They got me in and got and got me out. I really like the video that they send you that goes over your vehicle. It always been a good experience! They got me in and got and got me out. I really like the video that they send you that goes over your vehicle. It always been a good experience! More

Everyone was extremely professional, friendly and knowledgeable. Marino was an impressive young man fantastic to work with. knowledgeable. Marino was an impressive young man fantastic to work with. More

The person Brooke that took care of the service was very unprofessional she gave me one price then change the price without my consent. I have been a customer over 20 years but when I said I would go somepl unprofessional she gave me one price then change the price without my consent. I have been a customer over 20 years but when I said I would go someplace else she said ok like it was nothing. Very rude n hasty to do things. Then when I went to pay she charge my regular card instead of my credit like I asked her, no listening by moving so fast. More

Had an appointment at 10:30 for a recall. Didn't leave until 2:00. 3.5 hours! Why bother with an appointment?! Didn't leave until 2:00. 3.5 hours! Why bother with an appointment?! More

I'd give Brooke Beaudin 5 Stars if it weren't for the RIDICULOUS credit card "surcharge" ($227+ in our case) that wasn't CLEARLY & EMPHATICALLY STATED before we came to pick up the vehicle. Yes, it's in RIDICULOUS credit card "surcharge" ($227+ in our case) that wasn't CLEARLY & EMPHATICALLY STATED before we came to pick up the vehicle. Yes, it's in the "fine print" of the final bill - but it's LOST in a voluminous bill like ours was. Who has an "extra" $8K in their checking account - or even carries around a checkbook anymore?!?!?! We needed the car and weren't gonna leave it and go to the bank - it was 6PM! What? Come back the next day? PUH-lease! Everything else was fine-to-great, but that surcharge was just a bit too much and off-putting. You can't tell me that that dealership doesn't make BANK enough to offset your credit card processing fees. xxxx, just up your crazy prices a tiny bit!!!! Brooke 4.5 Stars - the rest of the experience - because of that surcharge - 1 STAR. You gouged us enough - that was insult upon injury. More

Carlos was very attentive and had a high level of customer service and was very courteous. customer service and was very courteous. More

Great service everything was handled great by service advisor Carlos. i’ll deathly recommend services there. advisor Carlos. i’ll deathly recommend services there. More