BMW of Sarasota

Slow and inaccurate info from service rep as well as not replying when I texted asking when car would be ready after 90 minutes. Had to go find him. Car was washed and ready with no notice. Advised battery replying when I texted asking when car would be ready after 90 minutes. Had to go find him. Car was washed and ready with no notice. Advised battery was charged and not asked for, as well as being only one year old since you just replaced it. Then he said car was not washed as I asked for which is not a fact and it was washed. Not a good experience for a simple oil change!! More

We could not be happier with the service we received. Greg was very professional and we would not hesitate to recommend your service department to others. Greg was very professional and we would not hesitate to recommend your service department to others. More

Greg and his service team were incredible and made the process easy and quick. Even though I was 7k miles too early for my required maintenance, Greg made sure I was aware and we were still happy to move process easy and quick. Even though I was 7k miles too early for my required maintenance, Greg made sure I was aware and we were still happy to move forward. More

I had my Z4 in for rountine maintenance. My appointment time was honored. Carlos Munoz took excellent care of me and kept me informed as to the status of my car. When Carlos informed me that my car would r time was honored. Carlos Munoz took excellent care of me and kept me informed as to the status of my car. When Carlos informed me that my car would remain over night at the dealership for service, he made sure I had a vehicle to use to get home. Carlos, as always takes very good care of me. I am always pleased with his knowledge, friendliness and courtesy!! More

I found the car online and inquired. Very responsive on a Friday evening. My appointment time was honored. My questions about the car were answered thoroughly. I was treated like royalty. Friday evening. My appointment time was honored. My questions about the car were answered thoroughly. I was treated like royalty. More

Service was good. The car handle is goo and torn causing trade in value to be impacted. The car has 50,000 on it and the handle makes it look like it is shot! Corporate can’t seem to make a decision on wh trade in value to be impacted. The car has 50,000 on it and the handle makes it look like it is shot! Corporate can’t seem to make a decision on what to do about it. BMW isn’t what it used to be. More

Tim, Ray and Tammy were great! The customer service was impeccable while catering to my vehicle purchasing needs. Both my daughters were quite impressed as well. impeccable while catering to my vehicle purchasing needs. Both my daughters were quite impressed as well. More

Carlos in Service department is a great guy to work with. He goes out of his way to make sure we’re taken care of. He goes out of his way to make sure we’re taken care of. More

We walked into the dealership to look at a used vehicle we saw online. Initially, no one greeted us until we walked past Chad’s desk, where he greeted us with a friendly attitude and was prompt in moving t we saw online. Initially, no one greeted us until we walked past Chad’s desk, where he greeted us with a friendly attitude and was prompt in moving the vehicle in front of the showroom that we wanted to look at. Although the car was a Porsche and not a BMW, Chad was knowledgeable and could either answer our questions or locate the answer for us. We were able to negotiate a great deal and the entire process was smooth sailing. We are from out of town, but I would recommend Chad and this dealer to any of my friends. More

Valentina and Tammy worked great as a team to help me accomplish my goal of joining the BMW family. Thanks you ladies for your help :) accomplish my goal of joining the BMW family. Thanks you ladies for your help :) More