BMW of Sarasota

I always have great customer service. Wait times do tend to be kind of long and although the setting is very comfortable it would be great not to have to wait so long. to be kind of long and although the setting is very comfortable it would be great not to have to wait so long. More

Working w Maria Lizardi is a real pleasure. Dispite having to wait for the car for over 2 hours she tried to get me a loaner. No luck regardless, great job having to wait for the car for over 2 hours she tried to get me a loaner. No luck regardless, great job More

Carlos was very friendly and knowledgeable. I would definitely recommend BMW in Sarasota for all your needs. Carlos took the time to answer all my questions. definitely recommend BMW in Sarasota for all your needs. Carlos took the time to answer all my questions. More

I called for an estimate on an oil change and was told it was $150 but with a 50% discount it would be $75. When I got there I was told first by the valet that he had no idea what type of service I needed o was $150 but with a 50% discount it would be $75. When I got there I was told first by the valet that he had no idea what type of service I needed or want it would cost and was sent inside to wait for my advisor. 30 minutes later (much too long) my advisor called and told me it would in fact be $290! I mentioned the 50% discount and was told it would save me $50 because an oil change is only $100. The rest was some sort of additives to the air conditioning and something added to the oil. This is a classic bate and switch which I was not happy about. I ended up paying $244 for something that I expected would be $75. Next time I will go elsewhere. solutions: 1. provide accurate information on the phone to Manage expectations. 2. Don’t keep customer waiting 30 minutes just to speak to an advisor. 3. If there are discounts the advisor should know not expect me to tell him. More

My first visit to this BMW dealership for service as I brought my car down from Massachusetts. The whole process from arriving for my appointment, walking through recommended items for service to picking brought my car down from Massachusetts. The whole process from arriving for my appointment, walking through recommended items for service to picking up my car at the time frame promised was great. The waiting area is clean and stocked with all kinds of snacks and beverages. More

I continue to own BMW because of the excellent service and customer care I have consistently received at the dealer on Clark Rd. Carlos Munoz and the entire service team on my recent visit went the extra and customer care I have consistently received at the dealer on Clark Rd. Carlos Munoz and the entire service team on my recent visit went the extra mile in assuring customer satisfaction! More

Great service, respectful personnel, great communication, easy to get an appointment. Lucy was especially cooperative in regards to offering me a service discount on my service easy to get an appointment. Lucy was especially cooperative in regards to offering me a service discount on my service More

Love this service department! They record and send the tech checkout so we can see what’s going on with the car. Very conscientious, excellent communicetuon tech checkout so we can see what’s going on with the car. Very conscientious, excellent communicetuon More

My experience buying my new X3 was made to be a pleasure due to my salesperson Susan Gatlin. Her knowledge of the BMW products made me very comfortable making a choice, and she found the vehicle to suit me due to my salesperson Susan Gatlin. Her knowledge of the BMW products made me very comfortable making a choice, and she found the vehicle to suit me well. I will recommended her . More

Susan Gatlin provided wonderful customer service. She explained the steps as we went through the sales process. I appreciated her professionalism and her natural friendliness. explained the steps as we went through the sales process. I appreciated her professionalism and her natural friendliness. More