BMW of Sarasota

Been going to Sarasota BMW to sercice 3 different cars for about 6 years. I keep coming back because of the high level of customer service I receive from Greg Jones and Maria Lizardi. for about 6 years. I keep coming back because of the high level of customer service I receive from Greg Jones and Maria Lizardi. More

My service advisor Maria is always courteous and professional. It is an absolute pleasure to work with her. She is the reason I continue to bring my car to Sarasota BMW. professional. It is an absolute pleasure to work with her. She is the reason I continue to bring my car to Sarasota BMW. More

Kraig Lindsey was so wonderful to work with! He was very knowledgeable and helpful with picking out the perfect vehicle for my wants, needs and budget. My car buying anxiety was calmed after speaking with K knowledgeable and helpful with picking out the perfect vehicle for my wants, needs and budget. My car buying anxiety was calmed after speaking with Kraig, he made the whole process quick and easy! Definitely recommend going to BMW of Sarasota and asking for Kraig, you wont regret it, he was top notch! More

Sales experience was good and efficient with Bobby. Seem to have trouble connecting with the finance department, return calls or emails, etc. My first servicing was great with Trevor to have trouble connecting with the finance department, return calls or emails, etc. My first servicing was great with Trevor More

The service takes Avery opportunity to charge extra money. Every time I am there they attempt to charge 10% extra as a shop fee claiming that the charge is mandated by the state of Florida. After money. Every time I am there they attempt to charge 10% extra as a shop fee claiming that the charge is mandated by the state of Florida. After the last service, instead of setting next service to 10k miles as usual, they set it to 5k. Hoping to forse me to pay for the service more frequently. It happens every time I am there. More

The service and attention to details, as always, was excellent. Vehicle is taken into service as soon as it arrives which is due to the organized scheduling and staffing, then washed once serive is comp excellent. Vehicle is taken into service as soon as it arrives which is due to the organized scheduling and staffing, then washed once serive is completed. More

Even with a scheduled appointment, dealer did not even start the service and service tech never contacted me. I turned the car and key over to the service greeter and was asked to wait in the Lobby. Aft start the service and service tech never contacted me. I turned the car and key over to the service greeter and was asked to wait in the Lobby. After waiting an hour and observing that every other car in the drive in area had been moved to the service area, I initiated contact with an unknown tech walking through the drive in area. He ended up finding someone other than my assigned service advisor, who was supposed to be Scott Gould. That person started my initial consultation and told me that they could not complete my service that day and I needed to bring the car back Monday morning. He then Introduced me to Scott before I left. I have no idea why the service could not be completed. They either lost track of my car and ran out of time, or they didn’t have the SOS malfunction software patch available. Either way, it’s disappointing since the service was scheduled several days in advance and the specific problem was noted when the appointment was made. More

Poor service brought car in for long cranking low fuel rail pressure there is a recall on the fuel pump which they said they did but still have same problem called and let message with service manager and rail pressure there is a recall on the fuel pump which they said they did but still have same problem called and let message with service manager and never got a call. back More

Tiffany provide excellent service with my 15K mile check up. I reviewed the video from tech, nice touch. Car was washed per usual and time estimated up. I reviewed the video from tech, nice touch. Car was washed per usual and time estimated More

Excellent service from start to finish. I was greeted promptly, service was explained and completed in a reasonable time. Thank you BMW of Sarasota. I’ll be back! promptly, service was explained and completed in a reasonable time. Thank you BMW of Sarasota. I’ll be back! More