BMW of Sarasota

The service takes Avery opportunity to charge extra money. Every time I am there they attempt to charge 10% extra as a shop fee claiming that the charge is mandated by the state of Florida. After money. Every time I am there they attempt to charge 10% extra as a shop fee claiming that the charge is mandated by the state of Florida. After the last service, instead of setting next service to 10k miles as usual, they set it to 5k. Hoping to forse me to pay for the service more frequently. It happens every time I am there. More

The service and attention to details, as always, was excellent. Vehicle is taken into service as soon as it arrives which is due to the organized scheduling and staffing, then washed once serive is comp excellent. Vehicle is taken into service as soon as it arrives which is due to the organized scheduling and staffing, then washed once serive is completed. More

Even with a scheduled appointment, dealer did not even start the service and service tech never contacted me. I turned the car and key over to the service greeter and was asked to wait in the Lobby. Aft start the service and service tech never contacted me. I turned the car and key over to the service greeter and was asked to wait in the Lobby. After waiting an hour and observing that every other car in the drive in area had been moved to the service area, I initiated contact with an unknown tech walking through the drive in area. He ended up finding someone other than my assigned service advisor, who was supposed to be Scott Gould. That person started my initial consultation and told me that they could not complete my service that day and I needed to bring the car back Monday morning. He then Introduced me to Scott before I left. I have no idea why the service could not be completed. They either lost track of my car and ran out of time, or they didn’t have the SOS malfunction software patch available. Either way, it’s disappointing since the service was scheduled several days in advance and the specific problem was noted when the appointment was made. More

Poor service brought car in for long cranking low fuel rail pressure there is a recall on the fuel pump which they said they did but still have same problem called and let message with service manager and rail pressure there is a recall on the fuel pump which they said they did but still have same problem called and let message with service manager and never got a call. back More

Tiffany provide excellent service with my 15K mile check up. I reviewed the video from tech, nice touch. Car was washed per usual and time estimated up. I reviewed the video from tech, nice touch. Car was washed per usual and time estimated More

Excellent service from start to finish. I was greeted promptly, service was explained and completed in a reasonable time. Thank you BMW of Sarasota. I’ll be back! promptly, service was explained and completed in a reasonable time. Thank you BMW of Sarasota. I’ll be back! More

Fixed according to diagnosis. Courteous cooperative and helpful Loaner car was ready when needed. Lounge and snacks very thoughtful. Thank you for taking care of my problem helpful Loaner car was ready when needed. Lounge and snacks very thoughtful. Thank you for taking care of my problem More

Carlos got a call from me at the end of the day. My car caught the corona virus. Dropped it off to him while he is already wrestling with 3 other cars. He had my loaner already waiting for me when I got th caught the corona virus. Dropped it off to him while he is already wrestling with 3 other cars. He had my loaner already waiting for me when I got there. He is a rock star. Also have to acknowledge the tech who sent me the video of his inspection. Car is fixed and running good More

Very professional! Great customer service! Could not be more pleased with the process from the salesman to the closing manager.keep up the great work. more pleased with the process from the salesman to the closing manager.keep up the great work. More

This time I was unhappy with the service. The rep assigned to me was rude. My car sat in the ready area one half hour before I was called to pick up my car. I was charged $60 for windshield wipers assigned to me was rude. My car sat in the ready area one half hour before I was called to pick up my car. I was charged $60 for windshield wipers - that was excessive, as was the whole $500 bill. More